Compare Armatic vs Gainsight

See this
comparison of Armatic vs. Gainsight
based on data from user reviews. Armatic rates 4.8/5 stars with 28 reviews. Gainsight rates 4.4/5 stars with 430 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Armatic
Free Trial
Gainsight
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.4
8.5
Ease of Use
Ease of Use
9.3
7.8
Ease of Setup
Ease of Setup
9.3
6.3
Ease of Admin
Ease of Admin
9.0
6.9
Quality of Support
Quality of Support
9.3
8.7
Ease of Doing Business With
Ease of Doing Business With
9.6
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
8.9
Meets Requirements
Armatic
9.4
Gainsight
8.5
Ease of Use
Armatic
9.3
Gainsight
7.8
Ease of Setup
Armatic
9.3
Gainsight
6.3
Ease of Admin
Armatic
9.0
Gainsight
6.9
Quality of Support
Armatic
9.3
Gainsight
8.7
Ease of Doing Business With
Armatic
9.6
Gainsight
8.9
Product Direction (% positive)
Armatic
10.0
Gainsight
8.9

Features

Customer Information
Customer Health Scores
Armatic
Not enough data available
Gainsight
8.5
Customer Monitoring
Armatic
Not enough data available
Gainsight
8.4
Customer Profiles
Armatic
Not enough data available
Gainsight
8.2
Playbooks
Armatic
Not enough data available
Gainsight
8.3
Customer Segments
Armatic
Not enough data available
Gainsight
8.1
Product Engagement
Armatic
Not enough data available
Gainsight
8.0
Surveys
Armatic
Not enough data available
Gainsight
8.0
Predictions
Churn Risk
Armatic
Not enough data available
Gainsight
7.8
Upsell Opportunities
Armatic
Not enough data available
Gainsight
7.4
Custom Triggers
Armatic
Not enough data available
Gainsight
8.3
Machine Learning
Armatic
Not enough data available
Gainsight
7.1
Platform
Reporting & Dashboards
Armatic
Not enough data available
Gainsight
8.1
API & Integrations
Armatic
Not enough data available
Gainsight
7.9
Data Import & Export Tools
Armatic
Not enough data available
Gainsight
7.7
Workflow Capability
Armatic
Not enough data available
Gainsight
8.2
Notifications
Armatic
Not enough data available
Gainsight
8.1
Customization
Armatic
Not enough data available
Gainsight
8.0
Scalability
Armatic
Not enough data available
Gainsight
8.5
Data Security
Armatic
Not enough data available
Gainsight
8.7
Performance & Reliability
Armatic
Not enough data available
Gainsight
8.2
User, Role, and Access Management
Armatic
Not enough data available
Gainsight
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
71.4%
5.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
66.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.1%
28.4%
Armatic
Small-Business
71.4%
Mid-Market
21.4%
Enterprise
7.1%
Gainsight
Small-Business
5.6%
Mid-Market
66.0%
Enterprise
28.4%

Reviewers' Industry

 
Outsourcing/Offshoring
10.7%
Computer Software
41.3%
 
Marketing and Advertising
10.7%
Information Technology and Services
17.5%
 
Telecommunications
7.1%
Internet
8.9%
 
Information Technology and Services
7.1%
Marketing and Advertising
6.3%
 
Construction
7.1%
Financial Services
3.3%
 
Other
57.1%
Other
22.8%
Armatic
Outsourcing/Offshoring
10.7%
Marketing and Advertising
10.7%
Telecommunications
7.1%
Information Technology and Services
7.1%
Construction
7.1%
Other
57.1%
Gainsight
Computer Software
41.3%
Information Technology and Services
17.5%
Internet
8.9%
Marketing and Advertising
6.3%
Financial Services
3.3%
Other
22.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator

The automated reminders are very useful, as well as the SMS feature

Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
Most Helpful Critical Review
Brian H.
User

It would be great to have a feature that allows for custom dashboard or widget configuration.

Administrator

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
Armatic
Most Helpful Favorable Review
Administrator

The automated reminders are very useful, as well as the SMS feature

Most Helpful Critical Review
Brian H.
User

It would be great to have a feature that allows for custom dashboard or widget configuration.

Gainsight
Most Helpful Favorable Review
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
Administrator

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Screenshots

 
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Videos

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Armatic
No videos provided
Gainsight
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