# ARI (Auto Repair Software), Shop-Ware vs Shopmonkey Comparison | | ARI (Auto Repair Software) | Shop-Ware | Shopmonkey | |---|---|---|---| | **Star Rating** | 4.6 out of 5 | 4.9 out of 5 | 4.6 out of 5 | | **Total Reviews** | 118 | 41 | 410 | | **Largest Market Segment** | Small-Business (96.3% of reviews) | Small-Business (87.5% of reviews) | Small-Business (97.6% of reviews) | | **Entry Level Price** | Free Trial | No pricing available | $199.00 3 User Licenses Per Month | --- ## Top Pros & Cons ### ARI (Auto Repair Software) Pros: - Ease of Use (52 reviews) - Invoicing (32 reviews) Cons: - Missing Features (10 reviews) - Poor Navigation (9 reviews) ### Shop-Ware **Not enough data** ### Shopmonkey Pros: - Ease of Use (17 reviews) - Communication (12 reviews) Cons: - Limited Functionality (8 reviews) - Missing Features (8 reviews) --- ## Ratings Comparison | Rating | ARI (Auto Repair Software) | Shop-Ware | Shopmonkey | |---|---|---|---| | **Meets Requirements** | 9.0 (96 reviews) | 9.4 (30 reviews) | 8.6 (357 reviews) | | **Ease of Use** | 9.0 (98 reviews) | 9.8 (30 reviews) | 8.9 (362 reviews) | | **Ease of Setup** | 9.0 (90 reviews) | 8.7 (13 reviews) | 8.9 (272 reviews) | | **Ease of Admin** | 9.0 (42 reviews) | 9.5 (13 reviews) | 9.1 (250 reviews) | | **Quality of Support** | 9.2 (90 reviews) | 9.8 (30 reviews) | 8.9 (348 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (41 reviews) | 9.6 (13 reviews) | 9.1 (248 reviews) | | **Product Direction (% positive)** | 9.8 (97 reviews) | 10.0 (28 reviews) | 9.2 (354 reviews) | --- ## Pricing ### ARI (Auto Repair Software) #### Entry-Level Pricing Plan: Free Trial Price: Free Trial Description: Try out all features of the app for free. No payment nor credit card required! Key Features: - 5 Vehicles, Clients, 5 Invoices, 5 Inspections, 5 service reminders, and other items up to 5 - 24/7 live-chat support [Browse all 3 editions](https://www.g2.com/products/ari-auto-repair-software/pricing) #### Free Trial Yes ### Shop-Ware #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Shopmonkey #### Entry-Level Pricing Plan: Basic Price: $199.00 3 User Licenses Per Month Description: Includes the basics and more: Key Features: - Unlimited Quotes & Invoices - Two-way SMS & Email - Reports [Browse all 4 editions](https://www.g2.com/products/shopmonkey/pricing) #### Free Trial No --- ## Features Comparison By Category ### Heavy-Duty Repair | Product | Score | Reviews | |---|---|---| | **ARI (Auto Repair Software)** | 8.7/10 | 23 | | **Shop-Ware** | N/A | N/A | | **Shopmonkey** | 8.3/10 | 109 | #### Shop Management | Feature | ARI (Auto Repair Software) | Shop-Ware | Shopmonkey | |---|---|---|---| | **Estimates and Invoicing** | 8.7 (21 reviews) | Not enough data | 9.2 (107 reviews) | | **Parts Purchasing** | 8.1 (21 reviews) | Not enough data | 7.5 (103 reviews) | | **Inventory Management** | 8.3 (21 reviews) | Not enough data | 8.0 (101 reviews) | | **Service Orders** | 8.6 (23 reviews) | Not enough data | 9.0 (106 reviews) | | **Labor Tracking** | 7.6 (20 reviews) | Not enough data | 8.9 (102 reviews) | #### Technician Tools | Feature | ARI (Auto Repair Software) | Shop-Ware | Shopmonkey | |---|---|---|---| | **Preventative Maintenance and Inspections** | 8.9 (22 reviews) | Not enough data | 8.5 (105 reviews) | | **Task Alerts** | 8.5 (20 reviews) | Not enough data | 8.4 (102 reviews) | | **Labor Times and Wire Diagrams** | 8.7 (21 reviews) | Not enough data | 7.1 (102 reviews) | #### Customer Management | Feature | ARI (Auto Repair Software) | Shop-Ware | Shopmonkey | |---|---|---|---| | **Repair Updates** | 8.8 (20 reviews) | Not enough data | 8.6 (101 reviews) | | **Customer Portal** | 8.5 (22 reviews) | Not enough data | Feature Not Available | ### Auto Shop Management | Product | Score | Reviews | |---|---|---| | **ARI (Auto Repair Software)** | 8.8/10 | 69 | | **Shop-Ware** | N/A | N/A | | **Shopmonkey** | 7.8/10 | 25 | #### Operations Management - Auto Shop Management | Feature | ARI (Auto Repair Software) | Shop-Ware | Shopmonkey | |---|---|---|---| | **Appointment Scheduling** | 8.5 (66 reviews) | Not enough data | 8.6 (23 reviews) | | **Inventory Management** | 8.1 (66 reviews) | Not enough data | 6.5 (22 reviews) | | **Task Management** | 8.8 (65 reviews) | Not enough data | 8.5 (23 reviews) | | **Digital Vehicle Inspection (DVI)** | 8.7 (64 reviews) | Not enough data | 8.0 (23 reviews) | | **Employee Management** | 8.1 (60 reviews) | Not enough data | 6.4 (22 reviews) | #### Customer Relationship Management - Auto Shop Management | Feature | ARI (Auto Repair Software) | Shop-Ware | Shopmonkey | |---|---|---|---| | **Automated Reminders** | 8.8 (65 reviews) | Not enough data | 8.3 (21 reviews) | | **Marketing** | 7.9 (61 reviews) | Not enough data | 7.5 (21 reviews) | | **CRM** | 9.0 (64 reviews) | Not enough data | 8.0 (23 reviews) | #### Financial Management - Auto Shop Management | Feature | ARI (Auto Repair Software) | Shop-Ware | Shopmonkey | |---|---|---|---| | **Reports and Analytics** | 8.5 (64 reviews) | Not enough data | 7.3 (22 reviews) | | **Billing and Invoicing** | 9.3 (67 reviews) | Not enough data | 8.1 (23 reviews) | | **Estimating** | 9.2 (67 reviews) | Not enough data | 9.0 (23 reviews) | --- ## Categories **Shared Categories (2):** [Auto Repair Software](https://www.g2.com/categories/auto-repair), [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Unique to ARI (Auto Repair Software) (1):** [Heavy-Duty Repair Software](https://www.g2.com/categories/heavy-duty-repair) **Unique to Shopmonkey (1):** [Heavy-Duty Repair Software](https://www.g2.com/categories/heavy-duty-repair) --- ## Reviewer Demographics ### By Company Size | Segment | ARI (Auto Repair Software) | Shop-Ware | Shopmonkey | |---|---|---|---| | **Small-Business** | 96.3% | 87.5% | 97.6% | | **Mid-Market** | 2.8% | 7.5% | 2.2% | | **Enterprise** | 0.9% | 5.0% | 0.2% | ### By Industry #### ARI (Auto Repair Software) - **Automotive:** 84.2% - **Information Technology and Services:** 3.0% - **Transportation/Trucking/Railroad:** 2.0% - **Staffing and Recruiting:** 2.0% - **Mechanical or Industrial Engineering:** 2.0% - **Consulting:** 1.0% - **Wholesale:** 1.0% - **Retail:** 1.0% - **Professional Training & Coaching:** 1.0% - **Marketing and Advertising:** 1.0% - **Other:** 2.0% #### Shop-Ware - **Automotive:** 95.0% - **Telecommunications:** 2.5% - **Internet:** 2.5% #### Shopmonkey - **Automotive:** 85.0% - **Transportation/Trucking/Railroad:** 3.4% - **Mechanical or Industrial Engineering:** 2.5% - **Accounting:** 1.5% - **Retail:** 1.2% - **Recreational Facilities and Services:** 1.0% - **Manufacturing:** 1.0% - **Machinery:** 0.7% - **Maritime:** 0.5% - **Leisure, Travel & Tourism:** 0.5% - **Other:** 2.7% --- ## Alternatives ### Alternatives to ARI (Auto Repair Software) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) — 4.8/5 stars (729 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) — 4.9/5 stars (481 reviews) - [GaragePlug](https://www.g2.com/products/garageplug/reviews) — 4.9/5 stars (36 reviews) - [AutoRepair Cloud](https://www.g2.com/products/autorepair-cloud/reviews) — 4.8/5 stars (101 reviews) - [Fullbay](https://www.g2.com/products/fullbay/reviews) — 4.8/5 stars (72 reviews) - [Alldata](https://www.g2.com/products/alldata/reviews) — 4.1/5 stars (24 reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews) - [AutoFluent](https://www.g2.com/products/autofluent/reviews) — 4.8/5 stars (10 reviews) - [ShopView- Heavy Duty Repair Shop Management](https://www.g2.com/products/shopview-heavy-duty-repair-shop-management/reviews) — 5.0/5 stars (34 reviews) - [Workshop Software](https://www.g2.com/products/workshop-software-workshop-software/reviews) — 4.1/5 stars (7 reviews) ### Alternatives to Shop-Ware - [AutoLeap](https://www.g2.com/products/autoleap/reviews) — 4.8/5 stars (729 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) — 4.9/5 stars (481 reviews) - [Alldata](https://www.g2.com/products/alldata/reviews) — 4.1/5 stars (24 reviews) - [Fullbay](https://www.g2.com/products/fullbay/reviews) — 4.8/5 stars (72 reviews) - [GaragePlug](https://www.g2.com/products/garageplug/reviews) — 4.9/5 stars (36 reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews) - [CCC ONE](https://www.g2.com/products/ccc-intelligent-solutions-ccc-one/reviews) — 4.7/5 stars (21 reviews) - [AutoFluent](https://www.g2.com/products/autofluent/reviews) — 4.8/5 stars (10 reviews) - [AutoRepair Cloud](https://www.g2.com/products/autorepair-cloud/reviews) — 4.8/5 stars (101 reviews) - [identifix](https://www.g2.com/products/identifix/reviews) — 4.1/5 stars (6 reviews) ### Alternatives to Shopmonkey - [Alldata](https://www.g2.com/products/alldata/reviews) — 4.1/5 stars (24 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) — 4.8/5 stars (729 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) — 4.9/5 stars (481 reviews) - [Fullbay](https://www.g2.com/products/fullbay/reviews) — 4.8/5 stars (72 reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews) - [GaragePlug](https://www.g2.com/products/garageplug/reviews) — 4.9/5 stars (36 reviews) - [AutoRepair Cloud](https://www.g2.com/products/autorepair-cloud/reviews) — 4.8/5 stars (101 reviews) - [CCC ONE](https://www.g2.com/products/ccc-intelligent-solutions-ccc-one/reviews) — 4.7/5 stars (21 reviews) - [identifix](https://www.g2.com/products/identifix/reviews) — 4.1/5 stars (6 reviews) - [AutoFluent](https://www.g2.com/products/autofluent/reviews) — 4.8/5 stars (10 reviews) --- ## Top Discussions ### ARI (Auto Repair Software) - Title: [What is ARI (Auto Repair Invoicing) used for?](https://www.g2.com/discussions/what-is-ari-auto-repair-invoicing-used-for) — 1 comment, 1 upvote > **Top comment:** "It's used for vehicle repair invoicing. But it does have some great features such as vehicle service history (provided by carfax), vehicle labor guides, and..." ### Shop-Ware - Title: [Non-Standard Vins](https://www.g2.com/discussions/non-standard-vins) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Shop-Ware will decode the VIN for standard production vehicles built in 1982 or newer. If you need to add a car without a standard VIN, first click on the..." - Title: [Parts Matrix](https://www.g2.com/discussions/parts-matrix) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Shop-Ware has a feature we call the Parts GP Optimizer, which calculates optimized parts markups according to your shop's unique sales mix and history and..." - Title: [Labor Cost](https://www.g2.com/discussions/labor-cost) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Shop-Ware uses "average labor cost" to calculate overall GP, labor GP %, and GP/BH. To enter Average Labor Cost, go to Shop Settings → RO Info and..." - Title: [CRM Integrations](https://www.g2.com/discussions/crm-integrations-d32bef3f-1e0f-4b39-94dd-71fef6fc2aaa) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Shop-Ware has integrations with these CRM providers: MyShopManager Service Intelligence MechanicAdvisor Kukui MechanicNet Autotext.me Throttle CRM" - Title: [Automated Alerts](https://www.g2.com/discussions/automated-alerts) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "No, shops always control when a customer receives an update from Shop-Ware by using the “Share” button. Why? Because when shops control information, they can..." ### Shopmonkey - Title: [Fleet billing](https://www.g2.com/discussions/fleet-billing) — 1 comment, 1 upvote > **Top comment:** "Hi Chris, This is Jenn from the Success Team. I've reached out to your account manager who will contact you regarding your question. " - Title: [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) — 1 comment, 2 upvotes > **Top comment:** "Hi Ivey! I'm Jenn with the Customer Success Team for Shopmonkey. Thanks for reaching out to us here on G2. We have an excellent support team standing by..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ari-auto-repair-software-vs-shop-ware-vs-shopmonkey)