# ARI (Auto Repair Software) vs Shopmonkey Comparison --- ## AI Generated Summary - **G2 reviewers report** that Shopmonkey excels in user experience, with many users highlighting its straightforward interface and ease of navigation. One user mentioned, "Shopmonkey is straightforward and easy to use," which contributes to its higher overall satisfaction compared to ARI. - **Users say** that ARI offers a well-structured platform specifically tailored for the automotive industry, making it easy to manage invoicing and paperwork. A user noted, "I like ARI for its simplicity and affordability," which resonates well with small businesses looking for cost-effective solutions. - **Reviewers mention** that Shopmonkey's customer support is highly praised, with users appreciating the quick and helpful responses. One user stated, "Few times I have had to talk to customer support, they have been super helpful," indicating a strong support system that enhances the overall user experience. - **According to verified reviews** , ARI's affordability and free trial option make it an attractive choice for small businesses. Users appreciate having all essential functions in one place, as one user expressed, "It's helpful to have everything, like invoicing, paperwork, and taxes, all in one place." - **G2 reviewers highlight** that while both products have similar star ratings, Shopmonkey's higher G2 Score reflects better overall user satisfaction. Users frequently mention the convenience of features like digital vehicle inspections and invoicing, which streamline their daily operations. - **Users report** that Shopmonkey's comprehensive functionality, including features for estimates and service orders, makes it a robust tool for managing auto repair shops. One user noted, "I love that we can have one program for many different functions," showcasing its versatility in daily tasks. | | ARI (Auto Repair Software) | Shopmonkey | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | | **Total Reviews** | 120 | 410 | | **Largest Market Segment** | Small-Business (96.3% of reviews) | Small-Business (97.6% of reviews) | | **Entry Level Price** | Free Trial | $199.00 3 User Licenses Per Month | --- ## Top Pros & Cons ### ARI (Auto Repair Software) Pros: - Ease of Use (52 reviews) - Invoicing (32 reviews) Cons: - Missing Features (10 reviews) - Poor Navigation (9 reviews) ### Shopmonkey Pros: - Ease of Use (17 reviews) - Communication (12 reviews) Cons: - Limited Functionality (8 reviews) - Missing Features (8 reviews) --- ## Ratings Comparison | Rating | ARI (Auto Repair Software) | Shopmonkey | |---|---|---| | **Meets Requirements** | 9.1 (97 reviews) | 8.6 (357 reviews) | | **Ease of Use** | 9.0 (99 reviews) | 8.9 (362 reviews) | | **Ease of Setup** | 9.0 (91 reviews) | 8.9 (272 reviews) | | **Ease of Admin** | 9.0 (42 reviews) | 9.1 (250 reviews) | | **Quality of Support** | 9.2 (91 reviews) | 8.9 (348 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (41 reviews) | 9.1 (248 reviews) | | **Product Direction (% positive)** | 9.8 (98 reviews) | 9.2 (354 reviews) | --- ## Pricing ### ARI (Auto Repair Software) #### Entry-Level Pricing Plan: Free Trial Price: Free Trial Description: Try out all features of the app for free. No payment nor credit card required! Key Features: - 5 Vehicles, Clients, 5 Invoices, 5 Inspections, 5 service reminders, and other items up to 5 - 24/7 live-chat support [Browse all 3 editions](https://www.g2.com/products/ari-auto-repair-software/pricing) #### Free Trial Yes ### Shopmonkey #### Entry-Level Pricing Plan: Basic Price: $199.00 3 User Licenses Per Month Description: Includes the basics and more: Key Features: - Unlimited Quotes & Invoices - Two-way SMS & Email - Reports [Browse all 4 editions](https://www.g2.com/products/shopmonkey/pricing) #### Free Trial No --- ## Features Comparison By Category ### Heavy-Duty Repair | Product | Score | Reviews | |---|---|---| | **ARI (Auto Repair Software)** | 8.7/10 | 23 | | **Shopmonkey** | 8.3/10 | 109 | #### Shop Management | Feature | ARI (Auto Repair Software) | Shopmonkey | |---|---|---| | **Estimates and Invoicing** | 8.7 (21 reviews) | 9.2 (107 reviews) | | **Parts Purchasing** | 8.1 (21 reviews) | 7.5 (103 reviews) | | **Inventory Management** | 8.3 (21 reviews) | 8.0 (101 reviews) | | **Service Orders** | 8.6 (23 reviews) | 9.0 (106 reviews) | | **Labor Tracking** | 7.6 (20 reviews) | 8.9 (102 reviews) | #### Technician Tools | Feature | ARI (Auto Repair Software) | Shopmonkey | |---|---|---| | **Preventative Maintenance and Inspections** | 8.9 (22 reviews) | 8.5 (105 reviews) | | **Task Alerts** | 8.5 (20 reviews) | 8.4 (102 reviews) | | **Labor Times and Wire Diagrams** | 8.7 (21 reviews) | 7.1 (102 reviews) | #### Customer Management | Feature | ARI (Auto Repair Software) | Shopmonkey | |---|---|---| | **Repair Updates** | 8.8 (20 reviews) | 8.6 (101 reviews) | | **Customer Portal** | 8.5 (22 reviews) | Feature Not Available | ### Auto Shop Management | Product | Score | Reviews | |---|---|---| | **ARI (Auto Repair Software)** | 8.8/10 | 70 | | **Shopmonkey** | 7.8/10 | 25 | #### Operations Management - Auto Shop Management | Feature | ARI (Auto Repair Software) | Shopmonkey | |---|---|---| | **Appointment Scheduling** | 8.5 (66 reviews) | 8.6 (23 reviews) | | **Inventory Management** | 8.1 (66 reviews) | 6.5 (22 reviews) | | **Task Management** | 8.8 (65 reviews) | 8.5 (23 reviews) | | **Digital Vehicle Inspection (DVI)** | 8.7 (64 reviews) | 8.0 (23 reviews) | | **Employee Management** | 8.1 (60 reviews) | 6.4 (22 reviews) | #### Customer Relationship Management - Auto Shop Management | Feature | ARI (Auto Repair Software) | Shopmonkey | |---|---|---| | **Automated Reminders** | 8.8 (65 reviews) | 8.3 (21 reviews) | | **Marketing** | 7.9 (61 reviews) | 7.5 (21 reviews) | | **CRM** | 9.0 (64 reviews) | 8.0 (23 reviews) | #### Financial Management - Auto Shop Management | Feature | ARI (Auto Repair Software) | Shopmonkey | |---|---|---| | **Reports and Analytics** | 8.5 (64 reviews) | 7.3 (22 reviews) | | **Billing and Invoicing** | 9.3 (68 reviews) | 8.1 (23 reviews) | | **Estimating** | 9.2 (68 reviews) | 9.0 (23 reviews) | --- ## Categories **Shared Categories (3):** [Auto Repair Software](https://www.g2.com/categories/auto-repair), [Heavy-Duty Repair Software](https://www.g2.com/categories/heavy-duty-repair), [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) --- ## Reviewer Demographics ### By Company Size | Segment | ARI (Auto Repair Software) | Shopmonkey | |---|---|---| | **Small-Business** | 96.3% | 97.6% | | **Mid-Market** | 2.8% | 2.2% | | **Enterprise** | 0.9% | 0.2% | ### By Industry #### ARI (Auto Repair Software) - **Automotive:** 84.3% - **Information Technology and Services:** 2.9% - **Transportation/Trucking/Railroad:** 2.0% - **Staffing and Recruiting:** 2.0% - **Mechanical or Industrial Engineering:** 2.0% - **Consulting:** 1.0% - **Wholesale:** 1.0% - **Retail:** 1.0% - **Professional Training & Coaching:** 1.0% - **Marketing and Advertising:** 1.0% - **Other:** 2.0% #### Shopmonkey - **Automotive:** 85.0% - **Transportation/Trucking/Railroad:** 3.4% - **Mechanical or Industrial Engineering:** 2.5% - **Accounting:** 1.5% - **Retail:** 1.2% - **Recreational Facilities and Services:** 1.0% - **Manufacturing:** 1.0% - **Machinery:** 0.7% - **Maritime:** 0.5% - **Leisure, Travel & Tourism:** 0.5% - **Other:** 2.7% --- ## Alternatives ### Alternatives to ARI (Auto Repair Software) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) — 4.8/5 stars (732 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) — 4.9/5 stars (484 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) — 4.9/5 stars (41 reviews) - [GaragePlug](https://www.g2.com/products/garageplug/reviews) — 4.9/5 stars (36 reviews) - [AutoRepair Cloud](https://www.g2.com/products/autorepair-cloud/reviews) — 4.8/5 stars (101 reviews) - [Fullbay](https://www.g2.com/products/fullbay/reviews) — 4.8/5 stars (72 reviews) - [Alldata](https://www.g2.com/products/alldata/reviews) — 4.1/5 stars (24 reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews) - [AutoFluent](https://www.g2.com/products/autofluent/reviews) — 4.8/5 stars (10 reviews) - [ShopView- Heavy Duty Repair Shop Management](https://www.g2.com/products/shopview-heavy-duty-repair-shop-management/reviews) — 4.9/5 stars (36 reviews) ### Alternatives to Shopmonkey - [Alldata](https://www.g2.com/products/alldata/reviews) — 4.1/5 stars (24 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) — 4.8/5 stars (732 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) — 4.9/5 stars (484 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) — 4.9/5 stars (41 reviews) - [Fullbay](https://www.g2.com/products/fullbay/reviews) — 4.8/5 stars (72 reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews) - [GaragePlug](https://www.g2.com/products/garageplug/reviews) — 4.9/5 stars (36 reviews) - [AutoRepair Cloud](https://www.g2.com/products/autorepair-cloud/reviews) — 4.8/5 stars (101 reviews) - [identifix](https://www.g2.com/products/identifix/reviews) — 4.1/5 stars (6 reviews) - [ShopView- Heavy Duty Repair Shop Management](https://www.g2.com/products/shopview-heavy-duty-repair-shop-management/reviews) — 4.9/5 stars (36 reviews) --- ## Top Discussions ### ARI (Auto Repair Software) - Title: [What is ARI (Auto Repair Invoicing) used for?](https://www.g2.com/discussions/what-is-ari-auto-repair-invoicing-used-for) — 1 comment, 1 upvote > **Top comment:** "It's used for vehicle repair invoicing. But it does have some great features such as vehicle service history (provided by carfax), vehicle labor guides, and..." ### Shopmonkey - Title: [Fleet billing](https://www.g2.com/discussions/fleet-billing) — 1 comment, 1 upvote > **Top comment:** "Hi Chris, This is Jenn from the Success Team. I've reached out to your account manager who will contact you regarding your question. " - Title: [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) — 1 comment, 2 upvotes > **Top comment:** "Hi Ivey! I'm Jenn with the Customer Success Team for Shopmonkey. Thanks for reaching out to us here on G2. We have an excellent support team standing by..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ari-auto-repair-software-vs-shopmonkey)