# Arcserve UDP vs MSP360 Backup Comparison
---
## AI Generated Summary
- **G2 reviewers report** that **MSP360 Backup** excels in user experience, with a clean and straightforward interface that makes it easy to set up backups for multiple systems. Users appreciate the flexibility and the wide range of supported storage options, which enhances their overall satisfaction.
- **According to verified reviews** , **Arcserve UDP** is recognized for its reliability in data backup and restoration, with users highlighting its impressive data reduction capabilities. One user noted a reduction of up to 20:1, which significantly saves disk space compared to other tools.
- **Reviewers mention** that **MSP360 Backup** offers quick and responsive support, making it easier for users to manage multiple clients. This level of support is often contrasted with Arcserve UDP, where users have expressed a desire for more timely assistance.
- **Users say** that **Arcserve UDP** provides valuable features like immutable backups and granular restores, which are particularly beneficial for businesses needing comprehensive data protection. This functionality is a strong selling point for users who prioritize security and recovery options.
- **G2 reviewers highlight** that **MSP360 Backup** has a straightforward pricing model, which users find more transparent compared to competitors. This clarity in pricing is a significant advantage for small businesses looking to manage their budgets effectively.
- **According to recent feedback** , **Arcserve UDP** has a solid reputation for its disaster recovery capabilities, with users noting its effectiveness in ensuring data safety. However, some users feel that the setup process could be more intuitive, which is an area where MSP360 Backup shines with its easier deployment.



| | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 136 | 544 | 
| **Largest Market Segment** | Mid-Market (58.8% of reviews) | Small-Business (81.2% of reviews) | 
| **Entry Level Price** | No pricing available | Free | 

---
## Top Pros & Cons

### Arcserve UDP

Pros:
- Ease of Use (3 reviews)
- Backup Solutions (2 reviews)

Cons:
- Poor Customer Support (2 reviews)
- Slow Restoration (2 reviews)

### MSP360 Backup

Pros:
- Ease of Use (48 reviews)
- Backup Solutions (32 reviews)

Cons:
- Poor Interface Design (10 reviews)
- Backup Issues (9 reviews)

---
## Ratings Comparison
| Rating | Arcserve UDP | MSP360 Backup | 
|---|---|---|
  | **Meets Requirements** | 8.7 (82 reviews) | 9.2 (461 reviews) | 
  | **Ease of Use** | 8.0 (84 reviews) | 8.7 (462 reviews) | 
  | **Ease of Setup** | 7.7 (70 reviews) | 8.9 (347 reviews) | 
  | **Ease of Admin** | 8.0 (69 reviews) | 8.9 (328 reviews) | 
  | **Quality of Support** | 8.2 (83 reviews) | 8.6 (347 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (65 reviews) | 8.9 (290 reviews) | 
  | **Product Direction (% positive)** | 7.9 (83 reviews) | 8.8 (440 reviews) | 

---
## Pricing

### Arcserve UDP

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### MSP360 Backup

#### Entry-Level Pricing

Plan: MSP360 Free Backup

Price: Free

Key Features:
- Windows, macOS, Linux backup
- File-level backup

[Browse all 3 editions](https://www.g2.com/products/msp360-backup/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **Arcserve UDP** | 8.8/10 | 83 |
| **MSP360 Backup** | 9.3/10 | 195 |

#### Compatibility 

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **File Server Backup** | 9.2 (60 reviews) | 9.6 (145 reviews) | 
| **Database Server Backup** | 9.2 (55 reviews) | 9.2 (108 reviews) | 
| **Virtual Machines** | 9.3 (52 reviews) | 8.8 (99 reviews) | 
| **Repository Models** | 8.8 (43 reviews) | 8.8 (87 reviews) | 

#### Management

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Continuous Backup** | 8.8 (53 reviews) | 9.0 (123 reviews) | 
| **Disaster Recovery** | 8.8 (50 reviews) | 9.0 (127 reviews) | 
| **Storage Capacity** | 8.9 (56 reviews) | 9.1 (138 reviews) | 
| **Remote Backup** | 9.0 (45 reviews) | 9.5 (135 reviews) | 
| **Activity Monitoring** | 8.2 (53 reviews) | 8.9 (124 reviews) | 

#### Compliance

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Security Standards** | 8.6 (45 reviews) | 9.2 (128 reviews) | 
| **Cloud Data Protection** | 8.2 (32 reviews) | 9.2 (128 reviews) | 
| **Data Deduplication** | 9.0 (52 reviews) | 8.7 (101 reviews) | 

#### Agentic AI - Server Backup

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 9.7 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 9.7 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 9.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (6 reviews) | 
| **Decision Making** | Not enough data | 9.7 (5 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **Arcserve UDP** | 9.2/10 | 37 |
| **MSP360 Backup** | 8.8/10 | 119 |

#### Functionality

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Real-time Sync** | Feature Not Available | 8.7 (83 reviews) | 
| **Storage Capacity** | 9.3 (25 reviews) | 9.4 (102 reviews) | 
| **Remote Backup** | 8.9 (25 reviews) | 9.4 (105 reviews) | 
| **Versioning** | 9.1 (22 reviews) | 9.1 (91 reviews) | 
| **Mobile Backup Application** | Not enough data | 7.3 (32 reviews) | 

#### Compatibility 

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Disk Backup** | 9.5 (22 reviews) | 9.4 (94 reviews) | 
| **Local Backup** | 9.3 (22 reviews) | 9.4 (98 reviews) | 
| **Storage Formats** | 9.1 (20 reviews) | 9.1 (99 reviews) | 

#### Management

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **File Sharing** | 9.4 (15 reviews) | Feature Not Available | 
| **Security Standards** | 9.3 (18 reviews) | 9.0 (95 reviews) | 
| **Encrypted Storage** | 9.3 (20 reviews) | 9.2 (97 reviews) | 

#### Agentic AI - Online Backup

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 8.1 (6 reviews) | 

### File Recovery

| Product | Score | Reviews |
|---|---|---|
| **Arcserve UDP** | 8.8/10 | 71 |
| **MSP360 Backup** | N/A | N/A |

#### Compatibility 

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **File Formats** | 9.1 (44 reviews) | Not enough data | 
| **Partitions** | 8.8 (41 reviews) | Not enough data | 
| **Mobile** | Feature Not Available | Not enough data | 

#### Management

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Backup** | 9.2 (49 reviews) | Not enough data | 
| **Storage** | 9.0 (49 reviews) | Not enough data | 
| **File Scan** | 8.4 (38 reviews) | Not enough data | 

#### Security 

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Encryption** | 8.8 (35 reviews) | Not enough data | 
| **Data Protection** | 9.1 (44 reviews) | Not enough data | 
| **File Deletion** | Feature Not Available | Not enough data | 

#### Agentic AI - File Recovery

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Database Backup

| Product | Score | Reviews |
|---|---|---|
| **Arcserve UDP** | 8.7/10 | 69 |
| **MSP360 Backup** | N/A | N/A |

#### Functionality

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Data Backup** | 9.2 (48 reviews) | Not enough data | 
| **Backup Automation** | 9.0 (49 reviews) | Not enough data | 
| **Integration** | 8.2 (39 reviews) | Not enough data | 
| **Diverse Database Handling** | 8.4 (39 reviews) | Not enough data | 

#### Admin

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Backup Management** | 8.6 (50 reviews) | Not enough data | 

#### Agentic AI - Database Backup

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Disaster Recovery

| Product | Score | Reviews |
|---|---|---|
| **Arcserve UDP** | 9.0/10 | 34 |
| **MSP360 Backup** | N/A | N/A |

#### Functionality

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **On Premises Recovery** | 9.4 (19 reviews) | Not enough data | 
| **Cloud Recovery** | 8.6 (13 reviews) | Not enough data | 
| **Prior State Recovery** | 9.0 (17 reviews) | Not enough data | 
| **Recovery Automation** | 8.6 (17 reviews) | Not enough data | 
| **Replication** | 9.6 (16 reviews) | Not enough data | 

#### Management

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Local Management** | 8.8 (20 reviews) | Not enough data | 
| **Infrastructure Compatibility** | 9.0 (21 reviews) | Not enough data | 
| **Solution Integration** | 8.6 (19 reviews) | Not enough data | 
| **Real-Time Analytics** | 8.9 (18 reviews) | Not enough data | 
| **RTO and RPO Management** | 9.0 (17 reviews) | Not enough data | 

#### Agentic AI - Disaster Recovery

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **Arcserve UDP** | N/A | N/A |
| **MSP360 Backup** | 8.3/10 | 20 |

#### Functionality 

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Incremental Backup** | Not enough data | 9.6 (20 reviews) | 
| **OS Boot Recovery** | Not enough data | 7.8 (18 reviews) | 
| **Bootable Disk** | Not enough data | 7.7 (18 reviews) | 
| **Online Restore** | Not enough data | 9.1 (19 reviews) | 

#### Performance

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 9.2 (18 reviews) | 
| **Unlimited Backup** | Not enough data | 9.6 (19 reviews) | 
| **Deduplication** | Not enough data | 8.9 (17 reviews) | 
| **Lag Free Operation** | Not enough data | 9.2 (17 reviews) | 

#### Agentic AI - PC Backup

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.0 (5 reviews) | 
| **Decision Making** | Not enough data | 6.0 (5 reviews) | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **Arcserve UDP** | N/A | N/A |
| **MSP360 Backup** | N/A | N/A |

#### Management

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup)

**Unique to Arcserve UDP (3):** [Database Backup Software](https://www.g2.com/categories/database-backup), [Disaster Recovery Software](https://www.g2.com/categories/disaster-recovery), [File Recovery Software](https://www.g2.com/categories/file-recovery-software)

**Unique to MSP360 Backup (1):** [PC Backup Software](https://www.g2.com/categories/pc-backup)


---
## Reviewer Demographics

### By Company Size

| Segment | Arcserve UDP | MSP360 Backup | 
|---|---|---|
| **Small-Business** | 26.5% | 81.2% | 
| **Mid-Market** | 58.8% | 14.6% | 
| **Enterprise** | 14.7% | 4.2% | 

### By Industry

#### Arcserve UDP

- **Financial Services:** 5.9%
- **Information Technology and Services:** 5.9%
- **Automotive:** 4.9%
- **Building Materials:** 4.9%
- **Non-Profit Organization Management:** 4.9%
- **Government Administration:** 4.9%
- **Architecture & Planning:** 3.9%
- **Computer & Network Security:** 3.9%
- **Computer Hardware:** 3.9%
- **Education Management:** 3.9%
- **Other:** 52.9%

#### MSP360 Backup

- **Information Technology and Services:** 27.3%
- **Computer & Network Security:** 9.2%
- **Computer Software:** 8.7%
- **Computer Networking:** 2.9%
- **Accounting:** 2.1%
- **Non-Profit Organization Management:** 2.1%
- **Retail:** 1.9%
- **Financial Services:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Marketing and Advertising:** 1.7%
- **Other:** 40.6%

---
## Alternatives

### Alternatives to Arcserve UDP

- [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) — 4.6/5 stars (717 reviews)
- [Arctera Backup Exec](https://www.g2.com/products/arctera-arctera-backup-exec/reviews) — 4.2/5 stars (275 reviews)
- [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) — 4.5/5 stars (432 reviews)
- [NAKIVO Backup & Replication](https://www.g2.com/products/nakivo-backup-replication/reviews) — 4.7/5 stars (352 reviews)
- [Unitrends Backup and Recovery](https://www.g2.com/products/unitrends-backup-and-recovery/reviews) — 4.2/5 stars (455 reviews)
- [Druva Data Security Cloud](https://www.g2.com/products/druva-data-security-cloud/reviews) — 4.7/5 stars (731 reviews)
- [Datto SIRIS](https://www.g2.com/products/kaseya-datto-siris/reviews) — 4.6/5 stars (284 reviews)
- [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) — 4.4/5 stars (1924 reviews)
- [Veritas NetBackup](https://www.g2.com/products/veritas-netbackup/reviews) — 4.0/5 stars (113 reviews)
- [EaseUS Data Recovery](https://www.g2.com/products/easeus/reviews) — 4.8/5 stars (392 reviews)

### Alternatives to MSP360 Backup

- [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) — 4.6/5 stars (717 reviews)
- [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) — 4.5/5 stars (432 reviews)
- [NAKIVO Backup & Replication](https://www.g2.com/products/nakivo-backup-replication/reviews) — 4.7/5 stars (352 reviews)
- [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) — 4.4/5 stars (1924 reviews)
- [Druva Data Security Cloud](https://www.g2.com/products/druva-data-security-cloud/reviews) — 4.7/5 stars (731 reviews)
- [Datto SIRIS](https://www.g2.com/products/kaseya-datto-siris/reviews) — 4.6/5 stars (284 reviews)
- [Unitrends Backup and Recovery](https://www.g2.com/products/unitrends-backup-and-recovery/reviews) — 4.2/5 stars (455 reviews)
- [CyberSentriq](https://www.g2.com/products/cybersentriq/reviews) — 4.6/5 stars (388 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [CrashPlan SMB](https://www.g2.com/products/crashplan-smb/reviews) — 4.4/5 stars (415 reviews)

---
## Top Discussions

### Arcserve UDP

- Title: [What is Arcserve?](https://www.g2.com/discussions/what-is-arcserve) — 2 comments
  > **Top comment:** "Arcserve is a data protection and recovery software company that provides a range of solutions designed to help organizations protect and manage their..."
- Title: [What does Arcserve UDP do?](https://www.g2.com/discussions/what-does-arcserve-udp-do) — 1 comment
  > **Top comment:** "Backup and recovery: Arcserve UDP provides comprehensive backup and recovery capabilities, enabling businesses to protect their data from loss or corruption...."
- Title: [How do I install Arcserve UDP?](https://www.g2.com/discussions/how-do-i-install-arcserve-udp) — 1 comment, 1 upvote
  > **Top comment:** "To install Arcserve UDP, you need to follow these steps, 
-Download the Arcserve UDP installation package from the official website
-Unzip the downloaded..."
- Title: [Why is Arcserve CA not still called RHA or HA? Why is the product not promoted? Why is the topic of workload migration with UDP / CA not being promoted? Here are great opportunities to generate revenue](https://www.g2.com/discussions/31001-why-is-arcserve-ca-not-still-called-rha-or-ha-why-is-the-product-not-promoted-why-is-the-topic-of-workload-migration-with-udp-ca-not-being-promoted-here-are-great-opportunities-to-generate-revenue) — 1 comment, 1 upvote
  > **Top comment:** "Hi Georg,

The RHA product product was renamed Arcserve Continuous Availability, because that's what it provides. We actually developed a new product,..."
- Title: [Why there are so many problems with our tape backup? I really astonished if a backup job just works](https://www.g2.com/discussions/why-there-are-so-many-problems-with-our-tape-backup-i-really-astonished-if-a-backup-job-just-works) — 1 comment, 1 upvote
  > **Top comment:** "There can be many variables for backup failure-open files, permissions etc..It is usually an issue with the software you are using for backups. Arcserve is a..."

### MSP360 Backup

- Title: [Has anyone use MSP360 to backup from cloud to cloud or with B2 Backblaze  ?](https://www.g2.com/discussions/has-anyone-use-msp360-to-backup-from-cloud-to-cloud-or-with-b2-backblaze) — 2 comments, 1 upvote
  > **Top comment:** "I've used it with B2 quite a lot and it has worked well.  I've also used it for cloud to cloud and that has been problematic.  I consistently get warnings..."
- Title: [Is there a version of CloudBerry Backup for Managed Service Providers and businesses looking for more centralized management?](https://www.g2.com/discussions/is-there-a-version-of-cloudberry-backup-for-managed-service-providers-and-businesses-looking-for-more-centralized-management) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, CloudBerry Managed Backup was developed specifically for MSPs and businesses looking to manage larger environments in a centralized manner. It is a SaaS..."
- Title: [What do I need to start using CloudBerry Backup?](https://www.g2.com/discussions/what-do-i-need-to-start-using-cloudberry-backup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You need a CloudBerry Backup license and an account with one of the supported cloud storage providers. Most let you sign up in just a couple of minutes.
For..."
- Title: [Does CloudBerry Backup provide backup storage space?](https://www.g2.com/discussions/does-cloudberry-backup-provide-backup-storage-space) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "No, customers choose one of the many supported cloud storage providers independently of CloudBerry Backup. CloudBerry decouples backup storage from our..."
- Title: [Which storage providers does CloudBerry Backup support?](https://www.g2.com/discussions/which-storage-providers-does-cloudberry-backup-support) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "CloudBerry Backup supports over 30 popular cloud storage providers, including: Amazon S3, Amazon Cloud Drive, Google Cloud Storage, Google Drive, Microsoft..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/arcserve-arcserve-udp-vs-msp360-backup)