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Compare Arcserve UDP and BackupAssist 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Arcserve UDP
Star Rating
(135)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Arcserve UDPBackupAssist
Star Rating
(19)4.2 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BackupAssistSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Arcserve UDP excels in File Server Backup with a score of 9.2, while BackupAssist trails slightly at 8.6. Reviewers mention that Arcserve's ability to handle large data volumes efficiently is a significant advantage for mid-market businesses.
- Reviewers mention that BackupAssist shines in Ease of Use with a score of 9.0 compared to Arcserve UDP's 7.9. Users say that BackupAssist's intuitive interface makes it easier for small businesses to manage their backups without extensive training.
- G2 users highlight Arcserve UDP's superior Disaster Recovery capabilities, scoring 8.7, while BackupAssist scores 8.6. Users report that Arcserve's replication feature is particularly robust, allowing for quick recovery in case of data loss.
- Users on G2 mention that BackupAssist offers better Quality of Support with a score of 9.0, compared to Arcserve UDP's 8.2. Reviewers say that BackupAssist's customer service is responsive and helpful, which is crucial for small businesses needing immediate assistance.
- Reviewers mention that Arcserve UDP provides a more comprehensive Cloud Recovery solution with a score of 8.6, while BackupAssist scores lower at 8.3. Users report that Arcserve's cloud integration features are seamless, making it easier to recover data from the cloud.
- Users say that both products perform well in Data Deduplication, with Arcserve scoring 9.0 and BackupAssist at 8.1. However, reviewers mention that Arcserve's deduplication process is more efficient, saving storage space and reducing backup times significantly.
Pricing
Entry-Level Pricing
Arcserve UDP
No pricing availableBackupAssist
No pricing availableFree Trial
Arcserve UDP
Free Trial is available
BackupAssist
Free Trial is available
Ratings
Meets Requirements
8.6
81
8.8
12
Ease of Use
7.9
83
9.0
12
Ease of Setup
7.7
69
Not enough data
Ease of Admin
8.0
69
Not enough data
Quality of Support
8.2
82
9.0
10
Has the product been a good partner in doing business?
8.4
65
Not enough data
Product Direction (% positive)
7.9
82
8.9
11
Features by Category
Compatibility
9.2
60
8.6
7
9.2
55
8.6
7
9.3
52
8.3
6
8.8
43
8.7
5
Management
8.8
53
8.6
6
8.8
50
9.0
5
8.9
56
8.6
6
9.0
45
8.0
5
8.2
53
7.8
6
Compliance
8.6
45
8.1
6
8.2
32
8.1
7
9.0
52
8.1
6
Agentic AI - Server Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Feature Not Available
Not enough data
9.3
25
Not enough data
8.9
25
Not enough data
9.1
22
Not enough data
Not enough data
Not enough data
Compatibility
9.5
22
Not enough data
9.3
22
Not enough data
9.1
20
Not enough data
Management
9.4
15
Not enough data
9.3
18
Not enough data
9.3
20
Not enough data
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
9.1
44
Not enough data
8.8
41
Not enough data
Feature Not Available
Not enough data
Management
9.2
49
Not enough data
9.0
49
Not enough data
8.4
38
Not enough data
Security
8.8
35
Not enough data
9.1
44
Not enough data
Feature Not Available
Not enough data
Agentic AI - File Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
48
Not enough data
9.0
49
Not enough data
8.2
39
Not enough data
8.4
39
Not enough data
Admin
8.6
50
Not enough data
Agentic AI - Database Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.4
19
Not enough data
8.6
13
Not enough data
9.0
17
Not enough data
8.6
17
Not enough data
9.6
15
Not enough data
Management
8.8
20
Not enough data
9.0
21
Not enough data
8.6
19
Not enough data
8.9
18
Not enough data
9.0
17
Not enough data
Agentic AI - Disaster Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Arcserve UDP and BackupAssist are categorized as Server Backup
Unique Categories
BackupAssist has no unique categories
Reviews
Reviewers' Company Size
Arcserve UDP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BackupAssist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
5.9%
Financial Services
5.9%
Non-Profit Organization Management
5.0%
Government Administration
5.0%
Building Materials
5.0%
Other
73.3%
Information Technology and Services
26.3%
Accounting
15.8%
Education Management
10.5%
Real Estate
5.3%
Professional Training & Coaching
5.3%
Other
36.8%
Alternatives
Discussions
HOW CAN IT BE SOLVED IF THE DESTINATION DISK FILLS UP?
1 Comment
MD
If there are Folders\Files that you can archive to an external drive and remove from the backup you can gain space. The other option is to get a larger drive.Read more
Why there are so many problems with our tape backup? I really astonished if a backup job just works
1 Comment
MD
There can be many variables for backup failure-open files, permissions etc..It is usually an issue with the software you are using for backups. Arcserve is a...Read more
Why is Arcserve CA not still called RHA or HA? Why is the product not promoted? Why is the topic of workload migration with UDP / CA not being promoted? Here are great opportunities to generate revenue
1 Comment
LK
Hi Georg,
The RHA product product was renamed Arcserve Continuous Availability, because that's what it provides. We actually developed a new product,...Read more
BackupAssist has no discussions with answers
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