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Compare Archbee and Serviceware Knowledge 
Featured Products
At a Glance
Market Segments
Small-Business (91.0% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
No pricing available
$8.00
Archbee
Star Rating
(118)4.6 out of 5
Market Segments
Small-Business (91.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ArchbeeServiceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$8.00
Browse all 3 pricing plansArchbee vs Serviceware Knowledge
When assessing the two solutions, reviewers found Serviceware Knowledge easier to use and do business with overall. However, reviewers preferred the ease of set up with Archbee, along with administration.
- Reviewers felt that Archbee meets the needs of their business better than Serviceware Knowledge.
- When comparing quality of ongoing product support, Archbee and Serviceware Knowledge provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Serviceware Knowledge over Archbee.
Pricing
Entry-Level Pricing
Archbee
No pricing availableServiceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
Archbee
Free Trial is available
Serviceware Knowledge
Free Trial is available
Ratings
Meets Requirements
9.0
72
8.9
25
Ease of Use
9.4
74
9.5
25
Ease of Setup
9.3
60
9.0
21
Ease of Admin
9.2
57
8.3
22
Quality of Support
9.2
71
9.2
25
Has the product been a good partner in doing business?
9.4
55
9.5
22
Product Direction (% positive)
9.3
71
9.5
25
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.2
35
Not enough data
8.0
35
Not enough data
8.9
37
Not enough data
8.3
27
Not enough data
6.7
8
Not enough data
9.1
11
Not enough data
Knowledge Dissemination
7.7
16
Not enough data
9.1
45
Not enough data
9.1
51
Not enough data
8.8
35
Not enough data
9.1
9
Not enough data
7.0
10
Not enough data
9.2
10
Not enough data
7.1
8
Not enough data
6.7
9
Not enough data
Agentic AI - Knowledge Base
5.6
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Archbee and Serviceware Knowledge are categorized as Knowledge Base
Unique Categories
Archbee is categorized as Help Authoring Tool (HAT) and API Documentation Management
Serviceware Knowledge is categorized as Contact Center Knowledge Base and Customer Self-Service
Reviews
Reviewers' Company Size
Archbee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.5%
Marketing and Advertising
15.2%
Information Technology and Services
12.5%
Accounting
4.5%
E-Learning
3.6%
Other
43.8%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Discussions
I integrate notes in English, French and Arabic. I do not like the Arabic font that they use... anyone know how to get a nice clean Arabic font, either by custom CSS or any other means?
2 Comments
EC
did you talk with support?Read more
Would you like Clickup integrations? We need it a lot
1 Comment
DB
hi Maxim,
Please add your request to our "Feature Ideas & Roadmap" in-app :)Read more
Archbee has no more discussions with answers
Serviceware Knowledge has no discussions with answers
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