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Compare Archbee and ScreenSteps 
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At a Glance
Market Segments
Small-Business (91.0% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $100.00 10 User Per Month
Archbee
Star Rating
(118)4.6 out of 5
Market Segments
Small-Business (91.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ArchbeeScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ScreenSteps excels in its Quality of Support, scoring 9.6, with many reviewers mentioning the responsiveness and helpfulness of the support team, particularly when using the "ScreenSteps Academy" for onboarding.
- Reviewers mention that Archbee shines in Ease of Use, with a score of 9.4, highlighting its intuitive interface and the "Markdown Support" feature that simplifies content creation and editing.
- G2 users note that ScreenSteps has a strong focus on Permissions, scoring 9.7, which allows for detailed access control, making it ideal for larger teams needing to manage sensitive information.
- Users on G2 report that Archbee has a slight edge in Product Direction, with a score of 9.3, as many reviewers appreciate the regular updates and new features that align with user feedback, particularly the "API Documentation" feature.
- Reviewers say that both products have similar scores in Ease of Setup (9.3), but users mention that ScreenSteps provides more comprehensive setup guides, making it easier for new users to get started quickly.
- Users report that while both products are effective for Knowledge Sharing, Archbee's collaborative features, such as "Real-time Editing," receive praise for enhancing team collaboration, leading to a score of 9.1 compared to ScreenSteps' 9.0.
Pricing
Entry-Level Pricing
Archbee
No pricing availableScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
Archbee
Free Trial is available
ScreenSteps
Free Trial is available
Ratings
Meets Requirements
9.0
72
9.2
38
Ease of Use
9.4
74
9.2
38
Ease of Setup
9.3
60
9.3
28
Ease of Admin
9.2
57
9.2
30
Quality of Support
9.2
71
9.6
33
Has the product been a good partner in doing business?
9.4
55
9.7
29
Product Direction (% positive)
9.3
71
8.1
36
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Compliance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Data Security
Not enough data
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
8.2
35
Not enough data
8.0
35
Not enough data
8.9
37
Not enough data
8.3
27
Not enough data
6.7
8
Feature Not Available
9.1
11
Not enough data
Knowledge Dissemination
7.7
16
Not enough data
9.1
45
9.7
5
9.1
51
9.0
5
8.8
35
Not enough data
9.1
9
Not enough data
7.0
10
Not enough data
9.2
10
Not enough data
7.1
8
Not enough data
6.7
9
Not enough data
Agentic AI - Knowledge Base
5.6
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Archbee and ScreenSteps are categorized as Knowledge Base
Unique Categories
Archbee is categorized as Help Authoring Tool (HAT) and API Documentation Management
ScreenSteps is categorized as Work Instructions, Contact Center Knowledge Base, and Standard Operating Procedures
Reviews
Reviewers' Company Size
Archbee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.5%
Marketing and Advertising
15.2%
Information Technology and Services
12.5%
Accounting
4.5%
E-Learning
3.6%
Other
43.8%
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Discussions
I integrate notes in English, French and Arabic. I do not like the Arabic font that they use... anyone know how to get a nice clean Arabic font, either by custom CSS or any other means?
2 Comments
EC
did you talk with support?Read more
Would you like Clickup integrations? We need it a lot
1 Comment
DB
hi Maxim,
Please add your request to our "Feature Ideas & Roadmap" in-app :)Read more
Archbee has no more discussions with answers
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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