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Compare ArcGIS Workforce and ServiceTitan 
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At a Glance
Market Segments
Small-Business (80.0% of reviews)
Small-Business (65.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ArcGIS Workforce
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ArcGIS WorkforceServiceTitan
Star Rating
(339)4.5 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceTitan excels in its dispatch functionality, with a score of 8.8, allowing for efficient job assignment and real-time updates, while ArcGIS Workforce also performs well with a score of 9.0, highlighting its superior mapping capabilities for field operations.
- Reviewers mention that ServiceTitan's client notifications feature scores 8.5, providing timely updates to customers, whereas ArcGIS Workforce's client notifications score lower at 7.7, indicating potential room for improvement in keeping clients informed.
- G2 users highlight that ServiceTitan's ease of setup is rated at 6.8, which some find challenging, while ArcGIS Workforce shines with a higher score of 8.7, suggesting a more user-friendly onboarding experience.
- Users on G2 report that ServiceTitan's reporting capabilities score 8.4, which is effective for tracking job performance, but ArcGIS Workforce outperforms with a score of 9.3, indicating more robust analytics and reporting features.
- Reviewers mention that while ServiceTitan offers solid CRM integrations with a score of 7.8, ArcGIS Workforce does not have this feature highlighted, suggesting a potential gap in customer relationship management capabilities.
- Users say that ServiceTitan's overall product direction is rated positively at 9.0, indicating a strong vision for future updates, while ArcGIS Workforce achieves a perfect score of 10.0, reflecting exceptional confidence from users in its ongoing development and enhancements.
Pricing
Entry-Level Pricing
ArcGIS Workforce
No pricing availableServiceTitan
No pricing availableFree Trial
ArcGIS Workforce
No trial information availableServiceTitan
No trial information availableRatings
Meets Requirements
8.2
10
8.8
281
Ease of Use
9.0
10
8.5
285
Ease of Setup
8.7
5
6.9
213
Ease of Admin
8.3
5
8.1
192
Quality of Support
8.5
9
7.8
276
Has the product been a good partner in doing business?
8.3
5
8.7
193
Product Direction (% positive)
10.0
10
9.1
276
Features by Category
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Map Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
82
Not enough data
6.8
78
Before the Job
8.7
5
7.4
182
9.0
5
8.9
200
8.0
5
8.4
195
8.7
5
8.4
190
On the Job
8.7
5
8.6
196
8.7
5
7.8
198
8.7
5
7.3
180
7.7
5
8.5
201
Not enough data
8.1
170
After the Job
9.3
5
8.4
200
8.7
5
8.3
198
8.7
5
8.7
198
Not enough data
7.9
181
Agentic AI - Field Service Management
Not enough data
4.6
16
Not enough data
4.7
16
Not enough data
4.8
16
Categories
Categories
Shared Categories
ArcGIS Workforce and ServiceTitan are categorized as Field Service Management
Unique Categories
ArcGIS Workforce is categorized as GIS
ServiceTitan is categorized as Pest Control and HVAC
Reviews
Reviewers' Company Size
ArcGIS Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Oil & Energy
20.0%
Computer Software
20.0%
Civil Engineering
20.0%
Research
10.0%
Management Consulting
10.0%
Other
20.0%
Construction
36.5%
Consumer Services
24.0%
Utilities
4.6%
Marketing and Advertising
4.0%
Accounting
3.6%
Other
27.4%
Discussions
ArcGIS Workforce has no discussions with answers
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
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