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Compare Apty and Zoho Desk

See this
side-by-side comparison of Apty vs. Zoho Desk
based on preference data from user reviews. Apty rates 4.8/5 stars with 76 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,689 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Apty
Apty
(76)
4.8 out of 5
Apty
Zoho Desk
Zoho Desk
(2,689)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Zoho Desk
Zoho Desk
Market Segments
Apty
Apty
Mid-Market (43.7% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Apty
Apty
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

Apty vs Zoho Desk

When assessing the two solutions, reviewers found Apty easier to use, set up, and administer. Reviewers also preferred doing business with Apty overall.

  • Reviewers felt that Apty meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that Apty is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Apty over Zoho Desk.
Categories
Shared Categories
Apty
Apty
Zoho Desk
Zoho Desk
Apty and Zoho Desk are categorized as Customer Self-Service
Unique Categories
Apty
Apty is categorized as Digital Adoption Platform
Zoho Desk
Zoho Desk is categorized as Live Chat, Social Customer Service, and Help Desk
Pricing
Apty
Apty Pricing
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Apty
Apty
9.5
Responses: 61
Zoho Desk
Zoho Desk
8.7
Responses: 2100
Ease of Use
Apty
Apty
9.6
Responses: 61
Zoho Desk
Zoho Desk
8.5
Responses: 2120
Ease of Setup
Apty
Apty
9.4
Responses: 44
Zoho Desk
Zoho Desk
8.2
Responses: 1768
Ease of Admin
Apty
Apty
9.3
Responses: 42
Zoho Desk
Zoho Desk
8.3
Responses: 1783
Quality of Support
Apty
Apty
9.7
Responses: 60
Zoho Desk
Zoho Desk
8.2
Responses: 1891
Ease of Doing Business With
Apty
Apty
9.6
Responses: 42
Zoho Desk
Zoho Desk
8.5
Responses: 1609
Product Direction (% positive)
Apty
Apty
9.3
Responses: 49
Zoho Desk
Zoho Desk
8.6
Responses: 2064
Features
Knowledge Share
Knowledge Base
Apty
Apty
9.3
Responses: 15
Zoho Desk
Zoho Desk
8.6
Responses: 655
Searchable Articles
Apty
Apty
9.2
Responses: 13
Zoho Desk
Zoho Desk
8.6
Responses: 630
Community Forums
Apty
Apty
8.9
Responses: 12
Zoho Desk
Zoho Desk
8.3
Responses: 508
Interactive FAQs & Forums
Apty
Apty
8.8
Responses: 14
Zoho Desk
Zoho Desk
8.4
Responses: 463
Interaction
Web Portals
Apty
Apty
9.4
Responses: 13
Zoho Desk
Zoho Desk
8.6
Responses: 626
Forum to Reponse
Apty
Apty
8.8
Responses: 12
Zoho Desk
Zoho Desk
8.5
Responses: 493
Tickets and Tagging
Apty
Apty
9.5
Responses: 13
Zoho Desk
Zoho Desk
8.8
Responses: 698
Live Chat
Apty
Apty
9.2
Responses: 11
Zoho Desk
Zoho Desk
8.6
Responses: 468
Reviewers' Company Size
Reviewers of Apty were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Apty
Apty
26.8%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Apty
Apty
43.7%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Apty
Apty
29.6%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Apty
Apty Industry
Information Technology and Services
67.6%
Computer Software
9.9%
Financial Services
4.2%
Telecommunications
2.8%
Education Management
2.8%
Other
12.7%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.5%
Computer Software
10.1%
Telecommunications
3.8%
Retail
3.7%
Marketing and Advertising
3.1%
Other
59.8%
Reviews
Most Helpful Favorable Review
Apty
Mark S.
Administrator in Government Administration

It's easy to use! I especially like that you can start the training partway through a task and don't have to start from step 1. I also especially like that it makes it very clear what icon or menu is being referred to. It eliminates the need to have...

Zoho Desk
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Apty
G
Administrator in Information Technology and Services

It would be better if there were some best practice articles or other resources on how to use it with our ERP specifically.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Apty
Apty Discussions
Is there any way through which I can go back to the Previous Step??
1 comment
Abhinav B.
AB
Hi Abhinav, You can use ALT+P to take a workflow one step backwards. However, please note that this does not work 100% of the time as the underlying...Read more
Does Apty Support Mobile Apps?
1 comment
Offical Response from Apty
Yes! Apty can integrate with most mobile applications. Some features may work differently depending on the application. Schedule your Free Demo Today to...Read more
Does Apty Support multiple applications? Is there flexibility to link between applications?
1 comment
Offical Response from Apty
Yes! Apty supports cross-application linking – meaning a user can start a workflow in one application and complete the task in another. For example, if...Read more
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
Videos
Apty
Apty Videos
Video Preview
Zoho Desk
Zoho Desk Videos
No videos provided
Downloads
Zoho Desk
Zoho Desk Downloads
No downloads provided
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