Compare Apty vs Zendesk Support

See this
comparison of Apty vs. Zendesk Support
based on data from user reviews. Apty rates 5.0/5 stars with 5 reviews. Zendesk Support rates 4.2/5 stars with 1,713 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Apty
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.7
Ease of Use
Ease of Use
9.3
8.6
Ease of Setup
Ease of SetupNot enough data available
8.2
Ease of Admin
Ease of AdminNot enough data available
8.3
Quality of Support
Quality of Support
10.0
8.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
7.6
Meets Requirements
Apty
9.3
Zendesk Support
8.7
Ease of Use
Apty
9.3
Zendesk Support
8.6
Ease of Setup
Apty
Not enough data available
Zendesk Support
8.2
Ease of Admin
Apty
Not enough data available
Zendesk Support
8.3
Quality of Support
Apty
10.0
Zendesk Support
8.3
Ease of Doing Business With
Apty
Not enough data available
Zendesk Support
8.4
Product Direction (% positive)
Apty
7.7
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Apty
Not enough data available
Zendesk Support
8.6
Searchable Articles
Apty
Not enough data available
Zendesk Support
8.6
Community Forums
Apty
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
Apty
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
Apty
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Apty
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Apty
Not enough data available
Zendesk Support
8.9
Live Chat
Apty
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
37.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
17.4%
Apty
Small-Business
0%
Mid-Market
40.0%
Enterprise
60.0%
Zendesk Support
Small-Business
37.7%
Mid-Market
44.9%
Enterprise
17.4%

Reviewers' Industry

 
Oil & Energy
20.0%
Computer Software
16.7%
 
Information Technology and Services
20.0%
Information Technology and Services
14.7%
 
Computer Software
20.0%
Internet
9.4%
 
Computer Networking
20.0%
Marketing and Advertising
4.7%
 
Aviation & Aerospace
20.0%
Retail
3.9%
 
Other
0.0%
Other
50.7%
Apty
Oil & Energy
20.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer Networking
20.0%
Aviation & Aerospace
20.0%
Other
0.0%
Zendesk Support
Computer Software
16.7%
Information Technology and Services
14.7%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.9%
Other
50.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristine V.
Administrator in Information Technology and Services

Step-by-step training is available to users 24/7 with Apty. Users have the ability to search for needed training any time of the day or night. Apty walks the user through each step and will not proceed unless that step is completed correctly which leads...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Sonya C.
Administrator

Building the information into the system for company use is a bit confusing until you are comfortable with it.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Apty
Most Helpful Favorable Review
Kristine V.
Administrator in Information Technology and Services

Step-by-step training is available to users 24/7 with Apty. Users have the ability to search for needed training any time of the day or night. Apty walks the user through each step and will not proceed unless that step is completed correctly which leads...

Most Helpful Critical Review
Sonya C.
Administrator

Building the information into the system for company use is a bit confusing until you are comfortable with it.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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