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Compare Apty and Trengo

At a Glance
Apty
Apty
Star Rating
(146)4.7 out of 5
Market Segments
Mid-Market (40.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Apty
Trengo
Trengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Information
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plans

Apty vs Trengo

When assessing the two solutions, reviewers found Apty easier to use, set up, and administer. Reviewers also preferred doing business with Apty overall.

  • Reviewers felt that Apty meets the needs of their business better than Trengo.
  • When comparing quality of ongoing product support, reviewers felt that Apty is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Apty over Trengo.
Pricing
Entry-Level Pricing
Apty
No pricing available
Trengo
Boost
€349.00
10 User Per Month
Browse all 2 pricing plans
Free Trial
Apty
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
9.2
110
8.2
213
Ease of Use
9.1
111
8.6
217
Ease of Setup
9.0
88
8.2
159
Ease of Admin
9.0
84
8.3
141
Quality of Support
9.6
109
8.8
217
Has the product been a good partner in doing business?
9.5
84
8.8
142
Product Direction (% positive)
9.5
96
9.0
218
Features by Category
Not enough data
7.8
84
Ticket and Case Management
Not enough data
8.3
30
Not enough data
8.2
30
Not enough data
8.2
29
Not enough data
8.0
31
Not enough data
6.7
25
Not enough data
7.7
26
Not enough data
8.2
30
Not enough data
8.1
29
Generative AI
Not enough data
7.2
15
Not enough data
7.1
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
8.0
32
Not enough data
7.7
32
Not enough data
7.9
30
Not enough data
6.8
25
Platform
Not enough data
6.7
32
Not enough data
7.7
73
|
Verified
Not enough data
8.0
34
Not enough data
7.8
30
Not enough data
7.3
33
Not enough data
7.7
32
Digital Adoption PlatformHide 13 FeaturesShow 13 Features
8.7
69
Not enough data
User Analysis
8.6
52
Not enough data
8.9
57
Not enough data
User Support
8.9
57
Not enough data
8.6
46
Not enough data
8.5
48
Not enough data
Walkthrough Type
8.8
53
Not enough data
9.2
58
Not enough data
Platform Basics - Digital Adoption Platform
8.3
5
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
8.3
5
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
7.2
96
Channels
Not enough data
8.5
84
Not enough data
7.5
70
Not enough data
6.8
70
Design
Not enough data
7.6
72
Not enough data
6.9
67
Not enough data
7.7
78
Not enough data
7.7
76
Not enough data
7.6
70
Generative AI
Not enough data
6.0
55
Not enough data
6.1
54
Not enough data
7.4
56
Productivity Tools
Not enough data
8.3
49
Not enough data
8.2
47
Not enough data
8.1
45
Not enough data
7.7
43
Not enough data
8.2
50
Not enough data
7.4
45
Not enough data
8.3
49
Analytics
Not enough data
6.8
38
Not enough data
7.0
42
Not enough data
Feature Not Available
Agentic AI - Shared Inbox
Not enough data
6.1
9
Not enough data
5.6
8
Not enough data
7.6
25
Inbox Tools
Not enough data
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Journey AnalyticsHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
7.4
53
Conversational Platform
Not enough data
7.8
43
Not enough data
7.9
39
Not enough data
7.1
36
Not enough data
7.6
37
Support Automation
Not enough data
7.3
36
Not enough data
7.2
35
Not enough data
7.0
33
Not enough data
7.1
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.1
7
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
7.0
13
Customer Support
Not enough data
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Not enough data
7.5
86
Generative AI
Not enough data
6.5
27
Not enough data
6.3
26
Not enough data
6.0
27
Communication
Not enough data
8.2
50
|
Verified
Not enough data
8.0
57
|
Verified
Not enough data
7.5
40
Not enough data
7.9
42
|
Verified
Not enough data
7.4
35
Internal Use
Not enough data
7.7
73
|
Verified
Not enough data
7.7
51
|
Verified
Not enough data
7.5
40
Not enough data
7.5
46
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
7.7
55
|
Verified
8.4
35
7.6
38
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
9.1
29
7.5
31
8.9
27
7.3
30
8.6
23
Feature Not Available
8.0
9
7.7
27
8.2
13
7.8
27
Self-Service Platform
8.8
14
7.9
30
7.6
13
8.1
32
7.4
11
7.0
26
8.8
12
7.6
30
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
7.6
45
Generative AI
Not enough data
6.1
22
Not enough data
6.2
22
Process
Not enough data
8.5
36
Not enough data
8.6
35
Not enough data
7.7
28
Channels
Not enough data
8.6
42
Not enough data
8.5
40
Not enough data
8.2
38
Not enough data
5.7
33
Not enough data
8.0
35
Insight
Not enough data
7.2
27
Not enough data
7.5
34
Not enough data
7.2
29
Not enough data
7.7
32
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.3
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Reviews
Reviewers' Company Size
Apty
Apty
Small-Business(50 or fewer emp.)
21.9%
Mid-Market(51-1000 emp.)
40.1%
Enterprise(> 1000 emp.)
38.0%
Trengo
Trengo
Small-Business(50 or fewer emp.)
72.4%
Mid-Market(51-1000 emp.)
25.5%
Enterprise(> 1000 emp.)
2.1%
Reviewers' Industry
Apty
Apty
Information Technology and Services
43.1%
Computer Software
10.2%
Construction
4.4%
Real Estate
2.9%
Financial Services
2.9%
Other
36.5%
Trengo
Trengo
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Retail
4.9%
Consumer Services
4.9%
Marketing and Advertising
4.1%
Other
73.3%
Alternatives
Apty
Apty Alternatives
WalkMe
WalkMe
Add WalkMe
Whatfix
Whatfix
Add Whatfix
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Pendo
Pendo
Add Pendo
Trengo
Trengo Alternatives
Front
Front
Add Front
Freshdesk
Freshdesk
Add Freshdesk
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Discussions
Apty
Apty Discussions
Does Apty Support multiple applications? Is there flexibility to link between applications?
2 Comments
ME
We have one Apty account and use it on two separate platforms. Physical links to other platforms can be done by use of 'Launchers' or by including links to...Read more
We have our own internal application. Will Apty work on it?
2 Comments
ME
Yes. This is how we use Apty ourselves. Read more
Can your product send emails
1 Comment
MA
Hi Helen, Thanks for reaching out. We understand that in-app engagement can be low and disruptive and our customers work the same in the following...Read more
Trengo
Trengo Discussions
Monty the Mongoose crying
Trengo has no discussions with answers