Compare Apty vs ServiceNow Knowledge Management

See this
comparison of Apty vs. ServiceNow Knowledge Management
based on data from user reviews. Apty rates 5.0/5 stars with 5 reviews. ServiceNow Knowledge Management rates 4.1/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Apty
Free Trial
ServiceNow Knowledge Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.3
7.9
Ease of Use
Ease of Use
9.3
7.4
Ease of Setup
Ease of SetupNot enough data available
8.3
Ease of Admin
Ease of AdminNot enough data available
8.0
Quality of Support
Quality of Support
10.0
7.0
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.0
Product Direction (% positive)
Product Direction (% positive)
7.7
8.8
Meets Requirements
Apty
9.3
ServiceNow Knowledge Management
7.9
Ease of Use
Apty
9.3
ServiceNow Knowledge Management
7.4
Ease of Setup
Apty
Not enough data available
ServiceNow Knowledge Management
8.3
Ease of Admin
Apty
Not enough data available
ServiceNow Knowledge Management
8.0
Quality of Support
Apty
10.0
ServiceNow Knowledge Management
7.0
Ease of Doing Business With
Apty
Not enough data available
ServiceNow Knowledge Management
8.0
Product Direction (% positive)
Apty
7.7
ServiceNow Knowledge Management
8.8

Features

Knowledge Share
Knowledge Base
Apty
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Searchable Articles
Apty
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Community Forums
Apty
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Interactive FAQs & Forums
Apty
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Interaction
Web Portals
Apty
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Forum to Reponse
Apty
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Tickets and Tagging
Apty
Not enough data available
ServiceNow Knowledge Management
Not enough data available
Live Chat
Apty
Not enough data available
ServiceNow Knowledge Management
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
63.6%
Apty
Small-Business
0%
Mid-Market
40.0%
Enterprise
60.0%
ServiceNow Knowledge Management
Small-Business
9.1%
Mid-Market
27.3%
Enterprise
63.6%

Reviewers' Industry

 
Oil & Energy
20.0%
Information Technology and Services
18.2%
 
Information Technology and Services
20.0%
Utilities
9.1%
 
Computer Software
20.0%
Staffing and Recruiting
9.1%
 
Computer Networking
20.0%
Retail
9.1%
 
Aviation & Aerospace
20.0%
Research
9.1%
 
Other
0.0%
Other
45.5%
Apty
Oil & Energy
20.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer Networking
20.0%
Aviation & Aerospace
20.0%
Other
0.0%
ServiceNow Knowledge Management
Information Technology and Services
18.2%
Utilities
9.1%
Staffing and Recruiting
9.1%
Retail
9.1%
Research
9.1%
Other
45.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristine V.
Administrator in Information Technology and Services

Step-by-step training is available to users 24/7 with Apty. Users have the ability to search for needed training any time of the day or night. Apty walks the user through each step and will not proceed unless that step is completed correctly which leads...

User

The best I like about ServiceNow Knowledge Management is the ability to create articles from Incidents, Problems and make them visible for users too on self service portal. Also with the short description tool has the ability to suggest related articles...

Most Helpful Critical Review
Most Helpful Critical Review
Sonya C.
Administrator

Building the information into the system for company use is a bit confusing until you are comfortable with it.

User in Computer Software

Not very easy to navigate and look for screen shots

 
Apty
Most Helpful Favorable Review
Kristine V.
Administrator in Information Technology and Services

Step-by-step training is available to users 24/7 with Apty. Users have the ability to search for needed training any time of the day or night. Apty walks the user through each step and will not proceed unless that step is completed correctly which leads...

Most Helpful Critical Review
Sonya C.
Administrator

Building the information into the system for company use is a bit confusing until you are comfortable with it.

ServiceNow Knowledge Management
Most Helpful Favorable Review
User

The best I like about ServiceNow Knowledge Management is the ability to create articles from Incidents, Problems and make them visible for users too on self service portal. Also with the short description tool has the ability to suggest related articles...

Most Helpful Critical Review
User in Computer Software

Not very easy to navigate and look for screen shots

Screenshots

 
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No screenshots provided
ServiceNow Knowledge Management
No screenshots provided

Downloads

ServiceNow Knowledge Management
No downloads provided
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