Compare Apty vs Kayako

See this
comparison of Apty vs. Kayako
based on data from user reviews. Apty rates 5.0/5 stars with 5 reviews. Kayako rates 4.1/5 stars with 195 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15
/agent/month
 
Growth
$30
/agent/month
 
Scale
$60
/agent/month
 
Free Trial
Free Trial
Apty
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.1
Ease of Use
Ease of Use
9.3
8.4
Ease of Setup
Ease of SetupNot enough data available
8.0
Ease of Admin
Ease of AdminNot enough data available
8.1
Quality of Support
Quality of Support
10.0
8.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
7.3
Meets Requirements
Apty
9.3
Kayako
8.1
Ease of Use
Apty
9.3
Kayako
8.4
Ease of Setup
Apty
Not enough data available
Kayako
8.0
Ease of Admin
Apty
Not enough data available
Kayako
8.1
Quality of Support
Apty
10.0
Kayako
8.2
Ease of Doing Business With
Apty
Not enough data available
Kayako
8.4
Product Direction (% positive)
Apty
7.7
Kayako
7.3

Features

Knowledge Share
Knowledge Base
Apty
Not enough data available
Kayako
8.6
Searchable Articles
Apty
Not enough data available
Kayako
8.9
Community Forums
Apty
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
Apty
Not enough data available
Kayako
8.6
Interaction
Web Portals
Apty
Not enough data available
Kayako
8.8
Forum to Reponse
Apty
Not enough data available
Kayako
8.3
Tickets and Tagging
Apty
Not enough data available
Kayako
9.0
Live Chat
Apty
Not enough data available
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
55.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
33.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
11.0%
Apty
Small-Business
0%
Mid-Market
40.0%
Enterprise
60.0%
Kayako
Small-Business
55.5%
Mid-Market
33.5%
Enterprise
11.0%

Reviewers' Industry

 
Oil & Energy
20.0%
Information Technology and Services
26.7%
 
Information Technology and Services
20.0%
Computer Software
15.9%
 
Computer Software
20.0%
Telecommunications
5.6%
 
Computer Networking
20.0%
Internet
4.6%
 
Aviation & Aerospace
20.0%
Computer Networking
4.1%
 
Other
0.0%
Other
43.1%
Apty
Oil & Energy
20.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer Networking
20.0%
Aviation & Aerospace
20.0%
Other
0.0%
Kayako
Information Technology and Services
26.7%
Computer Software
15.9%
Telecommunications
5.6%
Internet
4.6%
Computer Networking
4.1%
Other
43.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Information Technology and Services

The easability of the workflows per tool, user friendliness of the tool. It is simple and best.

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Mark S.
Administrator in Mechanical or Industrial Engineering

I don't have any problems with using Apty. It's there when I need it and shows me exactly what I need.

Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Apty
Most Helpful Favorable Review
Administrator in Information Technology and Services

The easability of the workflows per tool, user friendliness of the tool. It is simple and best.

Most Helpful Critical Review
Mark S.
Administrator in Mechanical or Industrial Engineering

I don't have any problems with using Apty. It's there when I need it and shows me exactly what I need.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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