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Compare Apty and Helpspot

See this
side-by-side comparison of Apty vs. Helpspot
based on preference data from user reviews. Apty rates 4.8/5 stars with 76 reviews. By contrast, Helpspot rates 3.9/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Apty
Apty
(76)
4.8 out of 5
Apty
Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Star Rating
Helpspot
Helpspot
Market Segments
Apty
Apty
Mid-Market (43.7% of reviews)
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Entry Level Price
Apty
Apty
No pricing information available
Helpspot
Helpspot
No pricing information available

Apty vs Helpspot

  • Reviewers felt that Apty meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Apty is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Apty over Helpspot.
Categories
Shared Categories
Apty
Apty
Helpspot
Helpspot
Apty and Helpspot are categorized as Customer Self-Service
Unique Categories
Apty
Apty is categorized as Digital Adoption Platform
Helpspot
Helpspot is categorized as Help Desk
Pricing
Apty
Apty Pricing
Free Trial
Helpspot
Helpspot Pricing
One time license fee
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Optional costs
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Free Trial
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Ratings
Meets Requirements
Apty
Apty
9.5
Responses: 61
Helpspot
Helpspot
8.3
Responses: 9
Ease of Use
Apty
Apty
9.6
Responses: 61
Helpspot
Helpspot
8.1
Responses: 9
Ease of Setup
Apty
Apty
9.4
Responses: 44
Helpspot
Helpspot
Not enough data available
Ease of Admin
Apty
Apty
9.3
Responses: 42
Helpspot
Helpspot
Not enough data available
Quality of Support
Apty
Apty
9.7
Responses: 60
Helpspot
Helpspot
7.8
Responses: 6
Ease of Doing Business With
Apty
Apty
9.6
Responses: 42
Helpspot
Helpspot
Not enough data available
Product Direction (% positive)
Apty
Apty
9.3
Responses: 49
Helpspot
Helpspot
4.8
Responses: 9
Features
Knowledge Share
Knowledge Base
Apty
Apty
9.3
Responses: 15
Helpspot
Helpspot
Not enough data available
Searchable Articles
Apty
Apty
9.2
Responses: 13
Helpspot
Helpspot
Not enough data available
Community Forums
Apty
Apty
8.9
Responses: 12
Helpspot
Helpspot
Not enough data available
Interactive FAQs & Forums
Apty
Apty
8.8
Responses: 14
Helpspot
Helpspot
Not enough data available
Interaction
Web Portals
Apty
Apty
9.4
Responses: 13
Helpspot
Helpspot
6.7
Responses: 5
Forum to Reponse
Apty
Apty
8.8
Responses: 12
Helpspot
Helpspot
Not enough data available
Tickets and Tagging
Apty
Apty
9.5
Responses: 13
Helpspot
Helpspot
7.3
Responses: 5
Live Chat
Apty
Apty
9.2
Responses: 11
Helpspot
Helpspot
Not enough data available
Reviewers' Company Size
Reviewers of both Apty and Helpspot were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Apty
Apty
26.8%
Helpspot
Helpspot
20.0%
Mid-Market
(51-1000 emp.)
Apty
Apty
43.7%
Helpspot
Helpspot
70.0%
Enterprise
(> 1000 emp.)
Apty
Apty
29.6%
Helpspot
Helpspot
10.0%
Reviewers' Industry
Apty
Apty Industry
Information Technology and Services
67.6%
Computer Software
9.9%
Financial Services
4.2%
Telecommunications
2.8%
Education Management
2.8%
Other
12.7%
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Reviews
Most Helpful Favorable Review
Apty
Mark S.
Administrator in Government Administration

It's easy to use! I especially like that you can start the training partway through a task and don't have to start from step 1. I also especially like that it makes it very clear what icon or menu is being referred to. It eliminates the need to have...

Helpspot
G
Administrator in Law Practice

The ease of use. Also, the cost of the software is very good.

Most Helpful Critical Review
Apty
G
Administrator in Information Technology and Services

It would be better if there were some best practice articles or other resources on how to use it with our ERP specifically.

Helpspot
GS
User in Sports

some of the lay out is a little less intuitive than i would have liked

Discussions
Apty
Apty Discussions
Is there any way through which I can go back to the Previous Step??
1 comment
Abhinav B.
AB
Hi Abhinav, You can use ALT+P to take a workflow one step backwards. However, please note that this does not work 100% of the time as the underlying...Read more
Does Apty Support Mobile Apps?
1 comment
Offical Response from Apty
Yes! Apty can integrate with most mobile applications. Some features may work differently depending on the application. Schedule your Free Demo Today to...Read more
Does Apty Support multiple applications? Is there flexibility to link between applications?
1 comment
Offical Response from Apty
Yes! Apty supports cross-application linking – meaning a user can start a workflow in one application and complete the task in another. For example, if...Read more
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
Videos
Apty
Apty Videos
Video Preview
Helpspot
Helpspot Videos
No videos provided
Downloads
Helpspot
Helpspot Downloads
No downloads provided
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