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side-by-side comparison of Apty vs. Helpspot

based on preference data from user reviews. Apty rates 4.8/5 stars with 76 reviews. By contrast, Helpspot rates 3.9/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.

Add Product	Apty (76) 4.8 out of 5 Apty Get a quote	Helpspot (11) 3.9 out of 5 Helpspot Get a quote
Star Rating	Apty 76 reviews	Helpspot 11 reviews
Market Segments	Apty Mid-Market (43.7% of reviews)	Helpspot Mid-Market (70.0% of reviews)
Entry Level Price	Apty No pricing information available	Helpspot No pricing information available

Apty vs Helpspot

Reviewers felt that Apty meets the needs of their business better than Helpspot.
When comparing quality of ongoing product support, reviewers felt that Apty is the preferred option.
For feature updates and roadmaps, our reviewers preferred the direction of Apty over Helpspot.

Categories

Apty

Helpspot

Apty and Helpspot are categorized as Customer Self-Service

Apty is categorized as Digital Adoption Platform

Helpspot is categorized as Help Desk

Pricing

Apty Pricing

‐

Free Trial

Helpspot Pricing

One time license fee

Optional costs

Free Trial

Ask a Question

Ratings

Apty

9.5

Responses: 61

Helpspot

8.3

Responses: 9

Apty

9.6

Responses: 61

Helpspot

8.1

Responses: 9

Apty

9.4

Responses: 44

Helpspot

Not enough data available

Apty

9.3

Responses: 42

Helpspot

Not enough data available

Apty

9.7

Responses: 60

Helpspot

7.8

Responses: 6

Apty

9.6

Responses: 42

Helpspot

Not enough data available

Apty

9.3

Responses: 49

Helpspot

4.8

Responses: 9

Features

Knowledge Share

Apty

9.3

Responses: 15

Helpspot

Not enough data available

Apty

9.2

Responses: 13

Helpspot

Not enough data available

Apty

8.9

Responses: 12

Helpspot

Not enough data available

Apty

8.8

Responses: 14

Helpspot

Not enough data available

Interaction

Apty

9.4

Responses: 13

Helpspot

6.7

Responses: 5

Apty

8.8

Responses: 12

Helpspot

Not enough data available

Apty

9.5

Responses: 13

Helpspot

7.3

Responses: 5

Apty

9.2

Responses: 11

Helpspot

Not enough data available

Reviewers' Company Size

Reviewers of both Apty and Helpspot were most often representing companies in the Mid-Market segment.

Apty

26.8%

Helpspot

20.0%

Apty

43.7%

Helpspot

70.0%

Apty

29.6%

Helpspot

10.0%

Reviewers' Industry

Apty Industry

Information Technology and Services

67.6%

Computer Software

9.9%

Financial Services

4.2%

Telecommunications

2.8%

Education Management

2.8%

Other

12.7%

Helpspot Industry

Information Technology and Services

60.0%

Sports

10.0%

Primary/Secondary Education

10.0%

Law Practice

10.0%

Human Resources

10.0%

Other

0.0%

Reviews

Mark S.

Administrator in Government Administration

It's easy to use! I especially like that you can start the training partway through a task and don't have to start from step 1. I also especially like that it makes it very clear what icon or menu is being referred to. It eliminates the need to have...

Administrator in Law Practice

The ease of use. Also, the cost of the software is very good.

Administrator in Information Technology and Services

It would be better if there were some best practice articles or other resources on how to use it with our ERP specifically.

User in Sports

some of the lay out is a little less intuitive than i would have liked

Top Alternatives

Apty Alternatives

Helpspot Alternatives

Freshdesk

Zendesk Support Suite

TeamSupport

Zoho Desk

Discussions

Apty Discussions

Is there any way through which I can go back to the Previous Step??

1 comment

Hi Abhinav, You can use ALT+P to take a workflow one step backwards. However, please note that this does not work 100% of the time as the underlying...Read more

Does Apty Support Mobile Apps?

1 comment

Offical Response from Apty

Yes! Apty can integrate with most mobile applications. Some features may work differently depending on the application. Schedule your Free Demo Today to...Read more

Does Apty Support multiple applications? Is there flexibility to link between applications?

1 comment

Offical Response from Apty

Yes! Apty supports cross-application linking – meaning a user can start a workflow in one application and complete the task in another. For example, if...Read more

See all discussions

Helpspot Discussions