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Compare Apty and HappyFox Help Desk

See this
side-by-side comparison of Apty vs. HappyFox Help Desk
based on preference data from user reviews. Apty rates 4.8/5 stars with 76 reviews. By contrast, HappyFox Help Desk rates 4.5/5 stars with 119 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Apty
Apty
(76)
4.8 out of 5
Apty
HappyFox Help Desk
HappyFox Help Desk
(119)
4.5 out of 5
HappyFox Help Desk
Optimized for quick response
Star Rating
HappyFox Help Desk
HappyFox Help Desk
Market Segments
Apty
Apty
Mid-Market (43.7% of reviews)
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Entry Level Price
Apty
Apty
No pricing information available
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo

Apty vs HappyFox Help Desk

When assessing the two solutions, reviewers found Apty easier to use, set up, and administer. Reviewers also preferred doing business with Apty overall.

  • Reviewers felt that Apty meets the needs of their business better than HappyFox Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that Apty is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Apty over HappyFox Help Desk.
Categories
Shared Categories
Apty
Apty
HappyFox Help Desk
HappyFox Help Desk
Apty and HappyFox Help Desk are categorized as Customer Self-Service
Unique Categories
Apty
Apty is categorized as Digital Adoption Platform
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
Pricing
Apty
Apty Pricing
Free Trial
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
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Ratings
Meets Requirements
Apty
Apty
9.5
Responses: 61
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Ease of Use
Apty
Apty
9.6
Responses: 61
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 112
Ease of Setup
Apty
Apty
9.4
Responses: 44
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Ease of Admin
Apty
Apty
9.3
Responses: 42
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Quality of Support
Apty
Apty
9.7
Responses: 60
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Ease of Doing Business With
Apty
Apty
9.6
Responses: 42
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 79
Product Direction (% positive)
Apty
Apty
9.3
Responses: 49
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Features
Knowledge Share
Knowledge Base
Apty
Apty
9.3
Responses: 15
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Searchable Articles
Apty
Apty
9.2
Responses: 13
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Community Forums
Apty
Apty
8.9
Responses: 12
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Interactive FAQs & Forums
Apty
Apty
8.8
Responses: 14
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Interaction
Web Portals
Apty
Apty
9.4
Responses: 13
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Forum to Reponse
Apty
Apty
8.8
Responses: 12
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Tickets and Tagging
Apty
Apty
9.5
Responses: 13
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Live Chat
Apty
Apty
9.2
Responses: 11
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Reviewers' Company Size
Reviewers of Apty were most often representing companies in the Mid-Market segment, while reviewers for HappyFox Help Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Apty
Apty
26.8%
HappyFox Help Desk
HappyFox Help Desk
46.3%
Mid-Market
(51-1000 emp.)
Apty
Apty
43.7%
HappyFox Help Desk
HappyFox Help Desk
38.9%
Enterprise
(> 1000 emp.)
Apty
Apty
29.6%
HappyFox Help Desk
HappyFox Help Desk
14.8%
Reviewers' Industry
Apty
Apty Industry
Information Technology and Services
67.6%
Computer Software
9.9%
Financial Services
4.2%
Telecommunications
2.8%
Education Management
2.8%
Other
12.7%
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Reviews
Most Helpful Favorable Review
Apty
Vaishnavi H.
User in Information Technology and Services

It’s hard to navigate Clarity. Apty makes it easy – especially for new users.

HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Apty
G
Administrator in Information Technology and Services

It would be better if there were some best practice articles or other resources on how to use it with our ERP specifically.

HappyFox Help Desk
GE
Administrator in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Discussions
Apty
Apty Discussions
Is there any way through which I can go back to the Previous Step??
1 comment
Abhinav B.
AB
Hi Abhinav, You can use ALT+P to take a workflow one step backwards. However, please note that this does not work 100% of the time as the underlying...Read more
Does Apty Support Mobile Apps?
1 comment
Offical Response from Apty
Yes! Apty can integrate with most mobile applications. Some features may work differently depending on the application. Schedule your Free Demo Today to...Read more
Does Apty Support multiple applications? Is there flexibility to link between applications?
1 comment
Offical Response from Apty
Yes! Apty supports cross-application linking – meaning a user can start a workflow in one application and complete the task in another. For example, if...Read more
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
Videos
Apty
Apty Videos
Video Preview
HappyFox Help Desk
HappyFox Help Desk Videos
No videos provided
Downloads
HappyFox Help Desk
HappyFox Help Desk Downloads
No downloads provided
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