Compare Apty and HappyFox Help Desk
See this
side-by-side comparison of Apty vs. HappyFox Help Desk
based on preference data from user reviews. Apty rates 4.8/5 stars with 76 reviews. By contrast, HappyFox Help Desk rates 4.5/5 stars with 119 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Apty |  HappyFox Help Desk Optimized for quick response | |
| Star Rating | Apty | HappyFox Help Desk |
| Market Segments | Apty Mid-Market (43.7% of reviews) | HappyFox Help Desk Small-Business (46.3% of reviews) |
| Entry Level Price | Apty No pricing information available | HappyFox Help Desk $29/agent /mo |
Apty vs HappyFox Help Desk
When assessing the two solutions, reviewers found Apty easier to use, set up, and administer. Reviewers also preferred doing business with Apty overall.
- Reviewers felt that Apty meets the needs of their business better than HappyFox Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Apty is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Apty over HappyFox Help Desk.
Categories
Shared Categories
Apty and HappyFox Help Desk are categorized as Customer Self-Service
Unique Categories
Apty is categorized as Digital Adoption Platform
HappyFox Help Desk is categorized as Help Desk
Pricing
‐
‐
‐
‐
‐
Free Trial
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Ratings
Meets Requirements
Apty
Responses: 61
HappyFox Help Desk
Responses: 112
Ease of Use
Apty
Responses: 61
HappyFox Help Desk
Responses: 112
Ease of Setup
Apty
Responses: 44
HappyFox Help Desk
Responses: 83
Ease of Admin
Apty
Responses: 42
HappyFox Help Desk
Responses: 82
Quality of Support
Apty
Responses: 60
HappyFox Help Desk
Responses: 107
Ease of Doing Business With
Apty
Responses: 42
HappyFox Help Desk
Responses: 79
Product Direction (% positive)
Apty
Responses: 49
HappyFox Help Desk
Responses: 113
Features
Knowledge Share
Knowledge Base
Apty
Responses: 15
HappyFox Help Desk
Responses: 23
Searchable Articles
Apty
Responses: 13
HappyFox Help Desk
Responses: 21
Community Forums
Apty
Responses: 12
HappyFox Help Desk
Responses: 6
Interactive FAQs & Forums
Apty
Responses: 14
HappyFox Help Desk
Responses: 6
Interaction
Web Portals
Apty
Responses: 13
HappyFox Help Desk
Responses: 10
Forum to Reponse
Apty
Responses: 12
HappyFox Help Desk
Responses: 22
Tickets and Tagging
Apty
Responses: 13
HappyFox Help Desk
Responses: 28
Live Chat
Apty
Responses: 11
HappyFox Help Desk
Responses: 17
Reviewers' Company Size
Reviewers of Apty were most often representing companies in the Mid-Market segment, while reviewers for HappyFox Help Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Apty
HappyFox Help Desk
Mid-Market
(51-1000 emp.)
Apty
HappyFox Help Desk
Enterprise
(> 1000 emp.)
Apty
HappyFox Help Desk
Reviewers' Industry
Information Technology and Services
67.6%
Computer Software
9.9%
Financial Services
4.2%
Telecommunications
2.8%
Education Management
2.8%
Other
12.7%
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Reviews
Most Helpful Favorable Review
Vaishnavi H.
User in Information Technology and Services
It’s hard to navigate Clarity. Apty makes it easy – especially for new users.
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Most Helpful Critical Review
Administrator in Information Technology and Services
It would be better if there were some best practice articles or other resources on how to use it with our ERP specifically.
Administrator in Education Management
The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.
Discussions
Is there any way through which I can go back to the Previous Step??
1 comment
AB
Hi Abhinav,
You can use ALT+P to take a workflow one step backwards. However, please note that this does not work 100% of the time as the underlying...Read more
Does Apty Support Mobile Apps?
1 comment
Offical Response from Apty
Yes! Apty can integrate with most mobile applications. Some features may work differently depending on the application. Schedule your Free Demo Today to...Read more
Does Apty Support multiple applications? Is there flexibility to link between applications?
1 comment
Offical Response from Apty
Yes! Apty supports cross-application linking – meaning a user can start a workflow in one application and complete the task in another.
For example, if...Read more
HappyFox Help Desk has no discussions with answers
Learning about Business Software?
Ask the community
By proceeding, you agree to our Terms of Use and Privacy Policy
