# Apty, Gainsight Product Experience vs Whatfix Comparison

| | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 147 | 240 | 529 | 
| **Largest Market Segment** | Mid-Market (39.9% of reviews) | Mid-Market (61.9% of reviews) | Enterprise (45.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Apty

Pros:
- Ease of Use (1 reviews)
- Easy Implementation (1 reviews)

Cons:
- Compatibility Issues (1 reviews)
- Software Glitches (1 reviews)

### Gainsight Product Experience

Pros:
- Ease of Use (6 reviews)
- Customer Engagement (4 reviews)

Cons:
- Learning Curve (3 reviews)
- Learning Difficulty (3 reviews)

### Whatfix

Pros:
- Ease of Use (83 reviews)
- Customer Support (65 reviews)

Cons:
- Learning Curve (29 reviews)
- Complexity (19 reviews)

---
## Ratings Comparison
| Rating | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
  | **Meets Requirements** | 9.2 (111 reviews) | 8.5 (192 reviews) | 8.8 (356 reviews) | 
  | **Ease of Use** | 9.1 (112 reviews) | 7.7 (194 reviews) | 8.6 (428 reviews) | 
  | **Ease of Setup** | 9.0 (89 reviews) | 7.3 (96 reviews) | 8.3 (377 reviews) | 
  | **Ease of Admin** | 9.0 (84 reviews) | 8.0 (96 reviews) | 8.5 (284 reviews) | 
  | **Quality of Support** | 9.6 (110 reviews) | 8.8 (173 reviews) | 9.7 (356 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (84 reviews) | 8.9 (93 reviews) | 9.5 (283 reviews) | 
  | **Product Direction (% positive)** | 9.5 (97 reviews) | 8.6 (184 reviews) | 9.7 (338 reviews) | 

---
## Pricing

### Apty

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Gainsight Product Experience

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Whatfix

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Apty** | N/A | N/A |
| **Gainsight Product Experience** | 7.6/10 | 39 |
| **Whatfix** | N/A | N/A |

#### User Response Methods

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Survey** | Not enough data | 8.9 (32 reviews) | Not enough data | 
| **Video Snippets** | Not enough data | Feature Not Available | Not enough data | 
| **Video Interview** | Not enough data | Feature Not Available | Not enough data | 
| **Photo Submission** | Not enough data | Feature Not Available | Not enough data | 
| **Text/Notes** | Not enough data | 7.9 (27 reviews) | Not enough data | 

#### Participant Selection

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **In-App** | Not enough data | 8.5 (34 reviews) | Not enough data | 
| **In-Store** | Not enough data | Feature Not Available | Not enough data | 
| **On-Site** | Not enough data | 7.7 (22 reviews) | Not enough data | 
| **Recruitment Pool** | Not enough data | 6.7 (19 reviews) | Not enough data | 

#### Insights

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Analytics** | Not enough data | 8.2 (35 reviews) | Not enough data | 
| **Collaboration** | Not enough data | 7.6 (30 reviews) | Not enough data | 
| **Sorting** | Not enough data | 7.7 (27 reviews) | Not enough data | 

#### Generative AI

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 6.7 (9 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Apty** | 8.6/10 | 70 |
| **Gainsight Product Experience** | 8.3/10 | 93 |
| **Whatfix** | 8.3/10 | 237 |

#### User Analysis

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Survey Implementation** | 8.6 (52 reviews) | 8.8 (78 reviews) | 8.0 (157 reviews) | 
| **Data Analysis** | 8.9 (57 reviews) | 8.2 (88 reviews) | 8.1 (173 reviews) | 

#### User Support

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **User Segmentation** | 8.9 (57 reviews) | 8.2 (82 reviews) | 8.2 (166 reviews) | 
| **Multi-Language Support** | 8.6 (46 reviews) | 8.1 (45 reviews) | 8.0 (144 reviews) | 
| **Behavior-responsive Messaging** | 8.5 (48 reviews) | 8.3 (61 reviews) | 8.0 (144 reviews) | 

#### Walkthrough Type

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | 8.8 (53 reviews) | 8.3 (54 reviews) | 8.5 (166 reviews) | 
| **Text Bubble Walkthroughs** | 9.2 (58 reviews) | 8.5 (72 reviews) | 9.0 (195 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Integration** | 8.3 (5 reviews) | Not enough data | 8.4 (42 reviews) | 
| **Communications** | Not enough data | Not enough data | 8.8 (54 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | 8.3 (44 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Customer self-service** | 8.0 (5 reviews) | Not enough data | 8.6 (51 reviews) | 
| **In-app guidance** | 8.3 (5 reviews) | Not enough data | 8.8 (61 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 7.2 (29 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Apty** | N/A | N/A |
| **Gainsight Product Experience** | 7.6/10 | 126 |
| **Whatfix** | 7.7/10 | 57 |

#### Product Analytics

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Account-Level Analytics** | Not enough data | 7.9 (114 reviews) | 8.1 (51 reviews) | 
| **User-Level Analytics** | Not enough data | 8.4 (118 reviews) | 8.1 (52 reviews) | 
| **Segmentation** | Not enough data | 7.8 (103 reviews) | 7.8 (48 reviews) | 
| **Funnels** | Not enough data | 7.4 (100 reviews) | 7.6 (46 reviews) | 
| **Alerts** | Not enough data | 7.2 (81 reviews) | 7.5 (46 reviews) | 
| **Multi-Product Analytics** | Not enough data | 7.4 (94 reviews) | 7.2 (41 reviews) | 
| **User Scoring** | Not enough data | 7.2 (72 reviews) | 7.0 (36 reviews) | 
| **Integrations** | Not enough data | 7.2 (87 reviews) | 7.4 (43 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.3 (5 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **User scoring** | Not enough data | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Apty** | 8.4/10 | 35 |
| **Gainsight Product Experience** | N/A | N/A |
| **Whatfix** | 7.7/10 | 181 |

#### Generative AI

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (51 reviews) | 

#### Self-Service Experience

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Knowledge Base** | 9.1 (29 reviews) | Not enough data | 8.9 (149 reviews) | 
| **Searchable Articles** | 8.9 (27 reviews) | Not enough data | 8.8 (142 reviews) | 
| **Community Forums** | 8.6 (23 reviews) | Not enough data | 8.2 (95 reviews) | 
| **Mobile Optimization** | 8.0 (9 reviews) | Not enough data | 7.0 (68 reviews) | 
| **Personalization** | 8.2 (13 reviews) | Not enough data | 8.2 (85 reviews) | 

#### Self-Service Platform

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Branding** | 8.8 (14 reviews) | Not enough data | 8.6 (92 reviews) | 
| **Automation** | 7.6 (13 reviews) | Not enough data | 8.1 (89 reviews) | 
| **Artificial Intelligence** | 7.4 (11 reviews) | Not enough data | 7.6 (78 reviews) | 
| **Integrations** | 8.8 (12 reviews) | Not enough data | 8.0 (89 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.8 (13 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.1 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.8 (12 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.7 (13 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.1 (13 reviews) | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Apty** | N/A | N/A |
| **Gainsight Product Experience** | N/A | N/A |
| **Whatfix** | N/A | N/A |

#### Communication

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Wiki Documentation** | Not enough data | Feature Not Available | Not enough data | 
| **Community Forum** | Not enough data | Feature Not Available | Not enough data | 
| **Customer Ideation** | Not enough data | Feature Not Available | Not enough data | 

#### Planning

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Work Capacity** | Not enough data | Feature Not Available | Not enough data | 
| **Task Ranking** | Not enough data | Feature Not Available | Not enough data | 
| **Kanban Board** | Not enough data | Feature Not Available | Not enough data | 
| **Custom Workflows** | Not enough data | Feature Not Available | Not enough data | 
| **Release Forecasting** | Not enough data | Feature Not Available | Not enough data | 

#### Workflow Management

| Feature | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Time Tracking** | Not enough data | Feature Not Available | Not enough data | 
| **Progress Monitoring** | Not enough data | Feature Not Available | Not enough data | 
| **Budgeting** | Not enough data | Feature Not Available | Not enough data | 
| **Team Scorecard** | Not enough data | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)

**Unique to Apty (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Gainsight Product Experience (3):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Product Management Software](https://www.g2.com/categories/product-management-software), [User Research Tools](https://www.g2.com/categories/user-research)

**Unique to Whatfix (2):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Apty | Gainsight Product Experience | Whatfix | 
|---|---|---|---|
| **Small-Business** | 22.5% | 20.3% | 17.5% | 
| **Mid-Market** | 39.9% | 61.9% | 37.0% | 
| **Enterprise** | 37.7% | 17.8% | 45.5% | 

### By Industry

#### Apty

- **Information Technology and Services:** 42.8%
- **Computer Software:** 10.1%
- **Construction:** 4.3%
- **Financial Services:** 2.9%
- **Real Estate:** 2.9%
- **Consulting:** 2.2%
- **Telecommunications:** 2.2%
- **Oil & Energy:** 2.2%
- **Marketing and Advertising:** 2.2%
- **Commercial Real Estate:** 1.4%
- **Other:** 26.8%

#### Gainsight Product Experience

- **Computer Software:** 38.1%
- **Information Technology and Services:** 14.0%
- **Hospital & Health Care:** 4.2%
- **Education Management:** 3.8%
- **Marketing and Advertising:** 3.0%
- **Financial Services:** 2.5%
- **Telecommunications:** 2.5%
- **E-Learning:** 2.5%
- **Automotive:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 25.8%

#### Whatfix

- **Computer Software:** 15.2%
- **Information Technology and Services:** 13.8%
- **Financial Services:** 3.8%
- **Insurance:** 3.6%
- **Banking:** 3.2%
- **Pharmaceuticals:** 3.2%
- **Automotive:** 3.0%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.8%
- **Staffing and Recruiting:** 2.6%
- **Other:** 45.9%

---
## Alternatives

### Alternatives to Apty

- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (559 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1762 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (761 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (983 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (353 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Spekit](https://www.g2.com/products/spekit/reviews) — 4.7/5 stars (282 reviews)

### Alternatives to Gainsight Product Experience

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1762 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2870 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1288 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (559 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1048 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (983 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (761 reviews)

### Alternatives to Whatfix

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1762 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (983 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (559 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (761 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (353 reviews)
- [EdCast MyGuide](https://www.g2.com/products/edcast-myguide/reviews) — 4.9/5 stars (22 reviews)
- [Spekit](https://www.g2.com/products/spekit/reviews) — 4.7/5 stars (282 reviews)

---
## Top Discussions

### Apty

- Title: [We have our own internal application.  Will Apty work on it?](https://www.g2.com/discussions/we-have-our-own-internal-application-will-apty-work-on-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Apty can support almost all applications you access through a web browser.  

Contact us to schedule a  Free Demo Today! Our Team will be more than happy..."
- Title: [Does Apty Support multiple applications?  Is there flexibility to link between applications?](https://www.g2.com/discussions/does-apty-support-multiple-applications-is-there-flexibility-to-link-between-applications) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes!   Apty supports cross-application linking – meaning a user can start a workflow in one application and complete the task in another. 

For example, if..."
- Title: [Can your product send emails](https://www.g2.com/discussions/26645-can-your-product-send-emails) — 1 comment, 1 upvote
  > **Top comment:** "Hi Helen, 

Thanks for reaching out. We understand that in-app engagement can be low and disruptive and our customers work the same in the following..."
- Title: [Does Apty Support Mobile Apps?](https://www.g2.com/discussions/does-apty-support-mobile-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes!    Apty can integrate with most mobile applications. Some features may work differently depending on the application. Schedule your Free Demo Today to..."
- Title: [Is there any way through which I can go back to the Previous Step??](https://www.g2.com/discussions/15131-is-there-any-way-through-which-i-can-go-back-to-the-previous-step) — 1 comment, 1 upvote
  > **Top comment:** "Hi Abhinav,

You can use ALT+P to take a workflow one step backwards. However, please note that this does not work 100% of the time as the underlying..."

### Gainsight Product Experience

- Title: [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) — 1 comment
  > **Top comment:** "GainSight PX is a tool that monitor users' usage of software in the cloud. "
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) — 1 comment
  > **Top comment:** "Gainsight PX is a product intelligence and communication tool that helps you track usage trends, user engagement, user retention, provides onboarding..."

### Whatfix

- Title: [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) — 3 comments
  > **Top comment:** "What fix provides in-app help guidance, tool tips, etc and minimal analytics for (user funnel, etc) with an added ability to export guides as pdfs or videos..."
- Title: [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) — 1 comment, 1 upvote
  > **Top comment:** "I don't have a number, but having a keen interest in this category I can tell you this... the digital adoption platform (DAP) market has been experiencing..."
- Title: [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Whatfix is a Digital Adoption Platform. The platform has several products and features. 
Product Analytics is a product where a customer can see user..."
- Title: [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) — 1 comment, 1 upvote
  > **Top comment:** "Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of..."
- Title: [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) — 1 comment, 1 upvote
  > **Top comment:** "Hi Christopher

I have added a video to the self-help tab.

You can do this if you have created the video and have it saved.  I use Vimeo.   Once you..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/apty-vs-gainsight-product-experience-vs-whatfix)