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Compare Apty and ChurnZero 
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At a Glance
Market Segments
Mid-Market (40.1% of reviews)
Mid-Market (63.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Apty
Star Rating
(146)4.7 out of 5
Market Segments
Mid-Market (40.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AptyChurnZero
Star Rating
(1,536)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Customer Health Scores with a rating of 8.9, indicating a robust system for monitoring customer engagement and satisfaction. In contrast, Apty does not provide a specific score for this feature, which may limit its effectiveness in tracking customer health.
- Reviewers mention that Apty's ease of setup is rated at 9.0, making it a more user-friendly option for new users compared to ChurnZero's score of 7.8. This suggests that Apty may be better suited for teams looking for a quick implementation.
- G2 users highlight ChurnZero's superior Quality of Support, both rated at 9.6, but users on G2 note that ChurnZero's support is particularly responsive and helpful, which can be crucial for businesses needing immediate assistance.
- Users say that Apty shines in its Data Analysis capabilities with a score of 9.0, allowing for deeper insights into user behavior. In comparison, ChurnZero's score of 8.8 indicates it may not provide as comprehensive analytics features.
- Reviewers mention that ChurnZero's Playbooks feature is rated at 8.7, which helps in guiding users through customer journeys effectively. Apty, while also offering Playbooks, does not have a specific score, which may suggest less emphasis on this feature.
- Users report that Apty's Multi-Language Support is rated at 8.9, making it a better choice for global teams compared to ChurnZero's score of 7.8. This feature is essential for companies operating in diverse markets.
Pricing
Entry-Level Pricing
Apty
No pricing availableChurnZero
No pricing availableFree Trial
Apty
Free Trial is available
ChurnZero
No trial information availableRatings
Meets Requirements
9.2
110
9.0
1,254
Ease of Use
9.1
111
8.5
1,262
Ease of Setup
9.0
88
7.9
580
Ease of Admin
9.0
84
8.5
517
Quality of Support
9.6
109
9.5
1,169
Has the product been a good partner in doing business?
9.5
84
9.6
522
Product Direction (% positive)
9.5
96
9.4
1,190
Features by Category
Customer Information
Not enough data
8.9
1005
|
Verified
Not enough data
9.1
985
|
Verified
Not enough data
8.9
981
|
Verified
Not enough data
8.7
940
|
Verified
Not enough data
9.1
1002
|
Verified
Not enough data
8.7
922
|
Verified
Not enough data
8.5
826
|
Verified
Predictions
Not enough data
8.6
967
|
Verified
Not enough data
7.8
742
|
Verified
Not enough data
8.6
830
|
Verified
Not enough data
7.5
637
|
Verified
Platform
Not enough data
8.6
990
|
Verified
Not enough data
8.5
892
|
Verified
Not enough data
8.5
868
|
Verified
Not enough data
8.7
902
|
Verified
Not enough data
8.9
966
|
Verified
Not enough data
8.6
934
|
Verified
Not enough data
9.0
900
|
Verified
Not enough data
9.1
837
|
Verified
Not enough data
9.2
959
|
Verified
Not enough data
9.1
916
|
Verified
Generative AI
Not enough data
7.7
308
Not enough data
7.8
307
Agentic AI - Customer Success
Not enough data
7.5
64
Not enough data
7.5
63
Not enough data
7.5
64
Not enough data
7.2
63
Not enough data
7.2
63
User Analysis
8.6
52
8.9
125
8.9
57
8.9
133
User Support
8.9
57
9.2
138
8.6
46
7.9
71
8.5
48
8.7
98
Walkthrough Type
8.8
53
8.1
91
9.2
58
8.2
85
Platform Basics - Digital Adoption Platform
8.3
5
9.3
9
Not enough data
9.0
10
Analytics - Digital Adoption Platform
Not enough data
9.8
8
Functions - Digital Adoption Platform
Not enough data
9.8
8
8.3
5
10.0
7
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
Not enough data
8.2
83
Not enough data
8.4
82
Not enough data
8.8
98
Intelligence
Not enough data
8.3
92
Not enough data
7.5
85
Not enough data
8.1
83
Mapping
Not enough data
8.0
81
Not enough data
8.3
86
Agentic AI - Customer Revenue Optimization
Not enough data
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Platform Basics
Not enough data
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Agentic AI - Customer Journey Mapping
Not enough data
7.0
23
Platform Basics
Not enough data
8.6
181
Not enough data
8.7
188
Platform Data
Not enough data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Platform Additional Functionality
Not enough data
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Agentic AI - Customer Journey Analytics
Not enough data
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Analytics
Not enough data
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Customization
Not enough data
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Generative AI
Not enough data
8.0
92
Not enough data
8.1
91
Agentic AI - Experience Management
Not enough data
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Onboarding Setup
Not enough data
8.9
304
Not enough data
8.6
292
Not enough data
8.6
272
Project Tracking
Not enough data
8.8
279
Not enough data
8.6
266
Not enough data
8.5
262
Not enough data
8.8
308
Not enough data
8.7
269
Customer Engagement
Not enough data
8.4
261
Not enough data
8.8
283
Not enough data
8.2
242
Not enough data
8.8
279
Not enough data
8.6
269
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.1
29
Not enough data
8.9
27
Not enough data
8.6
23
Not enough data
8.0
9
Not enough data
8.2
13
Not enough data
Self-Service Platform
8.8
14
Not enough data
7.6
13
Not enough data
7.4
11
Not enough data
8.8
12
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Apty and ChurnZero are categorized as Digital Adoption Platform
Unique Categories
Apty is categorized as Customer Self-Service
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Reviews
Reviewers' Company Size
Apty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.1%
Computer Software
10.2%
Construction
4.4%
Real Estate
2.9%
Financial Services
2.9%
Other
36.5%
Computer Software
37.0%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Discussions
Does Apty Support multiple applications? Is there flexibility to link between applications?
2 Comments
ME
We have one Apty account and use it on two separate platforms. Physical links to other platforms can be done by use of 'Launchers' or by including links to...Read more
We have our own internal application. Will Apty work on it?
2 Comments
ME
Yes. This is how we use Apty ourselves. Read more
Is there any way through which I can go back to the Previous Step??
1 Comment
AL
Hi Abhinav,
You can use ALT+P to take a workflow one step backwards. However, please note that this does not work 100% of the time as the underlying...Read more
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
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