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At a Glance
Market Segments
Small-Business (86.7% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$0.00 1 Per App
$0.00
Appy Pie
Star Rating
(1,387)4.7 out of 5
Market Segments
Small-Business (86.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 Per App
Browse all 5 pricing plansZoho Desk
Star Rating
(7,130)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk offers a solid ticket creation user experience with a score of 8.7, while Appy Pie matches this with the same score, indicating both platforms provide a comparable experience in this area.
- Reviewers mention that Appy Pie excels in quality of support, scoring 9.4 compared to Zoho Desk's 8.3, suggesting that users may find more responsive and helpful assistance with Appy Pie.
- G2 users highlight that Appy Pie has a superior ease of use rating of 9.2, while Zoho Desk scores 8.5, indicating that users may find Appy Pie more intuitive and user-friendly for everyday tasks.
- Users on G2 report that Appy Pie's response automation feature is rated higher at 8.7 compared to Zoho Desk's 8.4, suggesting that Appy Pie may provide more effective automation tools for managing customer inquiries.
- Reviewers say that Appy Pie shines in its multi-channel coverage, scoring 8.3, while Zoho Desk's multi-channel capabilities are not as robust, indicating that Appy Pie may offer a more comprehensive approach to customer communication.
- Users report that Zoho Desk's ticket collaboration feature scores 8.6, while Appy Pie slightly outperforms it with a score of 8.8, suggesting that Appy Pie may facilitate better teamwork and communication among support staff.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Appy Pie
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.0
948
8.7
5,665
Ease of Use
9.2
955
8.5
5,743
Ease of Setup
9.0
681
8.1
5,018
Ease of Admin
9.1
675
8.3
4,725
Quality of Support
9.4
950
8.3
5,095
Has the product been a good partner in doing business?
9.2
662
8.4
4,266
Product Direction (% positive)
9.1
895
8.9
5,430
Features by Category
Ticket and Case Management
8.7
25
8.6
3319
|
Verified
8.7
26
8.5
3289
|
Verified
8.9
26
8.3
3064
|
Verified
8.7
25
8.3
2912
|
Verified
8.8
24
8.2
2628
|
Verified
9.0
26
8.4
2907
|
Verified
8.8
22
8.5
2912
|
Verified
8.6
22
8.3
2500
|
Verified
Generative AI
7.9
13
7.4
960
7.9
14
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
9.5
31
8.3
2853
|
Verified
9.1
30
8.6
3071
|
Verified
9.7
34
8.2
2384
|
Verified
8.7
28
8.0
2144
|
Verified
7.6
25
7.8
1906
|
Verified
Platform
9.2
52
8.1
2277
|
Verified
8.8
72
8.2
2726
|
Verified
9.0
54
8.4
2825
|
Verified
8.9
49
8.1
2242
|
Verified
8.9
45
8.2
2785
|
Verified
8.9
50
8.4
2942
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
9.1
54
Not enough data
9.2
53
Not enough data
9.2
51
Not enough data
9.0
53
Not enough data
9.4
44
Not enough data
Platform
9.3
55
Not enough data
9.3
52
Not enough data
9.1
53
Not enough data
9.3
47
Not enough data
9.3
45
Not enough data
9.2
45
Not enough data
9.2
53
Not enough data
Generative AI
9.2
11
Not enough data
9.2
11
Not enough data
Development
9.2
60
Not enough data
9.3
38
|
Verified
Not enough data
9.3
41
|
Verified
Not enough data
9.1
41
|
Verified
Not enough data
9.5
34
|
Verified
Not enough data
9.3
16
Not enough data
9.3
15
Not enough data
Management
9.5
41
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
16
Not enough data
Security
9.2
38
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
Integration Options
9.1
39
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.0
37
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
Deployment
9.3
15
Not enough data
9.6
15
Not enough data
Functionality
8.1
300
Not enough data
8.4
299
Not enough data
8.6
292
Not enough data
8.4
297
Not enough data
Data Control
8.5
222
Not enough data
8.6
225
Not enough data
8.8
234
Not enough data
Agentic AI - Drag and Drop App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
11
7.9
176
8.5
11
8.0
178
8.5
11
7.8
177
Communication
9.1
25
8.8
718
|
Verified
9.1
25
8.7
758
|
Verified
8.6
25
8.6
659
9.0
25
8.6
632
|
Verified
9.0
25
8.3
356
Internal Use
8.8
72
8.2
2726
|
Verified
8.5
28
8.5
361
8.6
28
8.4
456
9.0
26
8.7
712
|
Verified
8.7
25
8.7
692
|
Verified
8.7
26
8.6
708
|
Verified
Generative AI
8.8
27
7.7
423
Self-Service Experience
8.7
56
8.5
1508
8.4
51
8.4
1469
8.5
49
8.1
1275
8.8
58
8.1
770
8.8
56
8.2
815
Self-Service Platform
8.8
55
8.3
838
8.9
52
8.3
815
8.4
50
7.8
725
8.6
54
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
8.6
32
7.6
184
8.5
32
7.7
183
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Photo Editing
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Editor - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
9.0
268
|
Verified
Not enough data
8.9
293
|
Verified
Not enough data
8.7
307
|
Verified
Not enough data
8.9
271
|
Verified
Not enough data
Data Control
8.8
209
|
Verified
Not enough data
8.9
214
|
Verified
Not enough data
9.0
228
|
Verified
Not enough data
Publishing
9.0
290
|
Verified
Not enough data
9.0
289
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
8.6
42
Not enough data
9.3
42
Not enough data
8.6
39
Not enough data
9.0
41
Not enough data
Growth
8.5
39
Not enough data
8.9
37
Not enough data
8.5
37
Not enough data
8.7
33
Not enough data
8.7
39
Not enough data
Content
8.8
37
Not enough data
8.5
38
Not enough data
8.8
40
Not enough data
8.3
33
Not enough data
Support
9.2
42
Not enough data
Categories
Categories
Shared Categories
Appy Pie and Zoho Desk are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Appy Pie is categorized as Low-Code Mobile App Builder, Chatbots, iPaaS, No-Code Development Platforms, Website Builder, Photo Editing, Drag and Drop App Builder, and Mobile E-Commerce
Zoho Desk is categorized as Social Customer Service, Customer Communications Management, Google Workspace for Sales, Contact Center Knowledge Base, and Complaint Management
Reviews
Reviewers' Company Size
Appy Pie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
6.0%
Education Management
4.5%
Entertainment
4.4%
Marketing and Advertising
4.0%
Information Technology and Services
3.9%
Other
77.2%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Discussions
Will there be further updates to Appy Pie to allow better home screen customization and sub page customization?
2 Comments
AG
Yes we added a new product called Design, which has a vast collection of Splash Screens, App Backgrounds & App Icons etc with ability to customize them.Read more
Which payment methods do you accept?
2 Comments
Official Response from Appy Pie
We accept payments through Credit Cards, Debit Cards, PayPal, & Online Banking.
(Payment methods are country specific & some may be unavailable in your...Read more
How can i get a design service to radically improve the design and the look and feel of the app.
2 Comments
MS
I would say hold off, and talk to your customers about what they want. We were going to get a service and decided after talking to Appy Pie to talk to our...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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