Compare Appy Pie and Zoho Desk 
At a Glance
Market Segments
Small-Business (86.8% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$0.00 1 Per App
$0.00
Appy Pie
Star Rating
(1,389)4.7 out of 5
Market Segments
Small-Business (86.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 Per App
Browse all 5 pricing plansZoho Desk
Star Rating
(7,515)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user experience, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate the ease of organizing their systems, which they find helpful for improving processes.
- According to verified reviews, Appy Pie stands out for its user-friendly design, making it accessible even for those without a technical background. Reviewers highlight how quickly they can start building projects, which adds to its appeal for small businesses.
- Users say that Zoho Desk offers a robust ticket management system, with features like multiple options for actioning tickets and the ability to manage threads effectively. This flexibility is noted as a key advantage for teams needing to streamline their support processes.
- Reviewers mention that Appy Pie's customer support is a significant strength, with many sharing positive experiences about the dedication and professionalism of the support team. This has made implementation and troubleshooting smoother for users.
- G2 reviewers highlight that while Zoho Desk has a higher overall satisfaction score, it sometimes faces challenges in meeting specific workflow needs, with users noting configuration difficulties. This suggests that while it is powerful, it may require more setup time for tailored solutions.
- According to recent feedback, Appy Pie's integration capabilities are well-received, with users appreciating how the tool accomplishes necessary integrations effectively. This feature is particularly beneficial for small businesses looking to connect various applications seamlessly.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Appy Pie
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.0
949
8.7
6,029
Ease of Use
9.2
956
8.5
6,109
Ease of Setup
9.0
682
8.1
5,381
Ease of Admin
9.1
676
8.3
4,931
Quality of Support
9.4
951
8.3
5,418
Has the product been a good partner in doing business?
9.2
663
8.4
4,459
Product Direction (% positive)
9.1
896
8.9
5,768
Features by Category
Ticket and Case Management
8.7
25
8.6
3457
|
Verified
8.7
26
8.5
3367
|
Verified
8.9
26
8.3
3176
|
Verified
8.7
25
8.3
2958
|
Verified
8.8
24
8.2
2687
|
Verified
9.0
26
8.4
2918
|
Verified
8.8
22
8.5
2943
|
Verified
8.6
22
8.3
2530
|
Verified
Generative AI
7.9
13
7.4
969
7.9
14
7.4
955
Agentic AI - Help Desk
Not enough data
7.1
359
Not enough data
7.2
362
Not enough data
7.2
360
Communication Channels
9.5
31
8.3
2879
|
Verified
9.1
30
8.6
3123
|
Verified
9.7
34
8.2
2424
|
Verified
8.7
28
8.0
2164
|
Verified
7.6
25
7.8
1926
|
Verified
Platform
9.2
52
8.1
2306
|
Verified
8.8
72
8.2
2757
|
Verified
9.0
54
8.4
2857
|
Verified
8.9
49
8.1
2340
|
Verified
8.9
45
8.2
2841
|
Verified
8.9
50
8.4
2985
|
Verified
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.2
579
Not enough data
8.0
558
Not enough data
Feature Not Available
Design
Not enough data
7.9
547
Not enough data
7.7
556
Not enough data
8.1
553
Not enough data
8.1
549
Not enough data
8.1
533
Generative AI
Not enough data
7.5
428
Not enough data
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
9.1
54
Not enough data
9.2
53
Not enough data
9.2
51
Not enough data
9.0
53
Not enough data
9.4
44
Not enough data
Platform
9.3
55
Not enough data
9.3
52
Not enough data
9.1
53
Not enough data
9.3
47
Not enough data
9.3
45
Not enough data
9.2
45
Not enough data
9.2
53
Not enough data
Generative AI
9.2
11
Not enough data
9.2
11
Not enough data
Development
9.2
60
Not enough data
9.3
38
|
Verified
Not enough data
9.3
41
|
Verified
Not enough data
9.1
41
|
Verified
Not enough data
9.5
34
|
Verified
Not enough data
9.3
16
Not enough data
9.3
15
Not enough data
Management
9.5
41
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
16
Not enough data
Security
9.2
38
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
Integration Options
9.1
39
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.0
37
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
Deployment
9.3
15
Not enough data
9.6
15
Not enough data
Functionality
8.1
301
Not enough data
8.4
299
Not enough data
8.6
292
Not enough data
8.4
297
Not enough data
Data Control
8.5
222
Not enough data
8.6
225
Not enough data
8.8
234
Not enough data
Agentic AI - Drag and Drop App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
11
7.9
175
8.5
11
8.0
177
8.5
11
Feature Not Available
Communication
9.1
25
8.8
719
|
Verified
9.1
25
8.7
760
|
Verified
8.6
25
8.6
659
9.0
25
8.6
632
|
Verified
9.0
25
8.3
356
Internal Use
8.8
72
8.2
2757
|
Verified
8.5
28
Feature Not Available
8.6
28
8.4
455
9.0
26
8.7
714
|
Verified
8.7
25
8.7
693
|
Verified
8.7
26
8.6
707
|
Verified
Generative AI
8.8
27
7.7
423
Self-Service Experience
8.7
56
8.5
1514
8.4
51
8.4
1471
8.5
49
8.1
1278
8.8
58
8.1
771
8.8
56
8.2
816
Self-Service Platform
8.8
55
8.3
842
8.9
52
8.3
819
8.4
50
7.8
732
8.6
54
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
120
Not enough data
8.1(won by default)
118
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
8.6
32
7.7
186
8.5
32
7.7
185
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Photo Editing
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Editor - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
9.0
268
|
Verified
Not enough data
8.9
293
|
Verified
Not enough data
8.7
307
|
Verified
Not enough data
8.9
271
|
Verified
Not enough data
Data Control
8.8
209
|
Verified
Not enough data
8.9
214
|
Verified
Not enough data
9.0
228
|
Verified
Not enough data
Publishing
9.0
290
|
Verified
Not enough data
9.0
289
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
8.6
42
Not enough data
9.3
42
Not enough data
8.6
39
Not enough data
9.0
41
Not enough data
Growth
8.5
39
Not enough data
8.9
37
Not enough data
8.5
37
Not enough data
8.7
33
Not enough data
8.7
39
Not enough data
Content
8.8
37
Not enough data
8.5
38
Not enough data
8.8
40
Not enough data
8.3
33
Not enough data
Support
9.2
42
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Appy Pie and Zoho Desk are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Appy Pie is categorized as Low-Code Mobile App Builder, Chatbots, iPaaS, No-Code Development Platforms, Website Builder, Photo Editing, Drag and Drop App Builder, and Mobile E-Commerce
Zoho Desk is categorized as AI Customer Support Agents, Social Customer Service, Complaint Management, Contact Center Knowledge Base, Google Workspace for Sales, and Customer Communications Management
Reviews
Reviewers' Company Size
Appy Pie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
6.0%
Education Management
4.5%
Entertainment
4.4%
Marketing and Advertising
4.0%
Information Technology and Services
3.9%
Other
77.3%
Information Technology and Services
17.8%
Computer Software
10.8%
Computer & Network Security
4.2%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Discussions
Will there be further updates to Appy Pie to allow better home screen customization and sub page customization?
2 Comments
AG
Yes we added a new product called Design, which has a vast collection of Splash Screens, App Backgrounds & App Icons etc with ability to customize them.Read more
Can you come up with an offline desktop mode. Mobirise have such feature. Appy Pie has the best feature and can do more by having an offline app builder.
2 Comments
JP
I doubt they will offer an 'off line' version as that is how they control the product. That said, you should be able to access your app on your cell phone.Read more
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
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