Compare Appy Pie and Tidio 
At a Glance
Market Segments
Small-Business (86.8% of reviews)
Small-Business (90.5% of reviews)
Entry-Level Pricing
$0.00 1 Per App
Free Per Month
Appy Pie
Star Rating
(1,389)4.7 out of 5
Market Segments
Small-Business (86.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 Per App
Browse all 5 pricing plansTidio
Star Rating
(1,899)4.6 out of 5
Market Segments
Small-Business (90.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Appy Pie excels in user-friendliness, with many users appreciating its intuitive interface that allows even those without a technical background to start building quickly. One user noted, "The platform is easy to understand, and you can start building things almost immediately."
- Users say that Tidio shines in its automation capabilities, particularly with workflows and visitor tracking. Reviewers highlighted how these features help manage multiple chats efficiently, stating, "The automation workflows, visitor tracking, and canned responses in Tidio help me handle multiple chats without missing important leads."
- According to verified reviews, Appy Pie's customer support is frequently praised for its responsiveness and effectiveness. Users have shared experiences of receiving exceptional assistance, with one stating, "I had a great experience with this representative! They were accommodating and went above and beyond to resolve my issue."
- Reviewers mention that Tidio's integration capabilities are a strong point, with many finding the setup process smooth and easy. Users appreciate the seamless connection with other applications, enhancing their overall experience, as one user noted, "Integrations with other apps are smooth and easy to set up."
- G2 reviewers highlight that while Appy Pie has a slightly higher star rating, Tidio's recent user feedback indicates a more active user base, with 31 recent reviews compared to Appy Pie's single review. This suggests that Tidio may be more in tune with current user needs and experiences.
- Users say that both platforms offer solid live chat features, but Tidio's real-time notifications and user interface are particularly appreciated. One user remarked, "Ui is very nice, also real-time notifications are there and we can share images to guide clients more easily," indicating a slight edge in user experience for Tidio.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Appy Pie
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.0
949
9.1
1,317
Ease of Use
9.2
956
9.3
1,334
Ease of Setup
9.0
682
9.2
1,072
Ease of Admin
9.1
676
9.2
959
Quality of Support
9.4
951
9.2
1,145
Has the product been a good partner in doing business?
9.2
663
9.2
910
Product Direction (% positive)
9.1
896
9.2
1,179
Features by Category
Ticket and Case Management
8.7
25
8.5
78
8.7
26
8.3
79
8.9
26
8.5
81
8.7
25
8.7
87
8.8
24
8.1
66
9.0
26
8.6
76
8.8
22
8.4
73
8.6
22
8.5
70
Generative AI
7.9
13
7.2
44
7.9
14
7.0
40
Agentic AI - Help Desk
Not enough data
7.2
12
Not enough data
7.4
12
Not enough data
7.4
12
Communication Channels
9.5
31
8.8
75
9.1
30
8.7
74
9.7
34
9.3
91
8.7
28
8.0
69
7.6
25
7.3
63
Platform
9.2
52
8.9
100
8.8
72
8.9
709
|
Verified
9.0
54
9.1
104
8.9
49
8.7
104
8.9
45
8.1
89
8.9
50
8.8
101
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
107
Not enough data
8.6
105
Interaction
Not enough data
8.3
105
Not enough data
8.4
108
Not enough data
8.3
103
Not enough data
8.3
104
Not enough data
8.2
105
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
102
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
99
Not enough data
8.3
100
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.1
97
Not enough data
8.2
98
Not enough data
8.0
96
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.4
11
Not enough data
7.6
11
Not enough data
7.8
12
Not enough data
7.3
13
Not enough data
7.4
13
Not enough data
7.2
13
Not enough data
7.7
13
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
89
Not enough data
9.2
87
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.1
54
Not enough data
8.2
53
Not enough data
Feature Not Available
Design
Not enough data
8.4
52
Not enough data
7.7
53
Not enough data
7.9
53
Not enough data
8.2
52
Not enough data
8.3
52
Generative AI
Not enough data
7.8
34
Not enough data
7.8
33
Responses
Not enough data
7.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.6
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
9.1
54
8.7
493
9.2
53
8.8
483
9.2
51
8.8
483
9.0
53
8.7
466
9.4
44
8.7
423
Platform
9.3
55
9.3
504
9.3
52
8.8
453
9.1
53
8.6
453
9.3
47
8.7
450
9.3
45
8.3
348
9.2
45
8.7
401
9.2
53
8.9
463
Generative AI
9.2
11
8.0
125
9.2
11
8.1
122
Development
9.2
60
Not enough data
9.3
38
|
Verified
Not enough data
9.3
41
|
Verified
Not enough data
9.1
41
|
Verified
Not enough data
9.5
34
|
Verified
Not enough data
9.3
16
Not enough data
9.3
15
Not enough data
Management
9.5
41
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
16
Not enough data
Security
9.2
38
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
Integration Options
9.1
39
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.0
37
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
Deployment
9.3
15
Not enough data
9.6
15
Not enough data
Conversational Platform
Not enough data
8.4
121
Not enough data
8.1
114
Not enough data
8.2
115
Not enough data
8.4
118
Support Automation
Not enough data
8.4
111
Not enough data
8.3
108
Not enough data
8.5
108
Not enough data
8.4
114
Generative AI
Not enough data
8.1
70
Not enough data
8.2
68
Functionality
8.1
301
Not enough data
8.4
299
Not enough data
8.6
292
Not enough data
8.4
297
Not enough data
Data Control
8.5
222
Not enough data
8.6
225
Not enough data
8.8
234
Not enough data
Agentic AI - Drag and Drop App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.3
20
Not enough data
7.7
19
Not enough data
8.2
18
Automation
Not enough data
8.1
21
Not enough data
8.0
19
Not enough data
8.2
19
Artificial Intelligence
Not enough data
8.1
18
Not enough data
7.8
19
Not enough data
8.2
19
Generative AI
8.9
11
7.8
84
8.5
11
7.5
78
8.5
11
7.3
79
Communication
9.1
25
9.3
751
|
Verified
9.1
25
9.1
749
|
Verified
8.6
25
8.6
536
9.0
25
9.1
646
|
Verified
9.0
25
8.6
478
|
Verified
Internal Use
8.8
72
8.9
709
|
Verified
8.5
28
9.0
613
|
Verified
8.6
28
8.8
604
|
Verified
9.0
26
8.6
579
|
Verified
8.7
25
8.8
561
|
Verified
8.7
26
8.7
589
|
Verified
Generative AI
8.8
27
8.1
53
Self-Service Experience
8.7
56
8.7
90
8.4
51
8.8
80
8.5
49
8.7
26
8.8
58
8.8
86
8.8
56
8.9
87
Self-Service Platform
8.8
55
8.7
90
8.9
52
9.0
93
8.4
50
8.8
87
8.6
54
8.8
89
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
8.6
32
5.8
6
8.5
32
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Photo Editing
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Editor - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
9.0
268
|
Verified
Not enough data
8.9
293
|
Verified
Not enough data
8.7
307
|
Verified
Not enough data
8.9
271
|
Verified
Not enough data
Data Control
8.8
209
|
Verified
Not enough data
8.9
214
|
Verified
Not enough data
9.0
228
|
Verified
Not enough data
Publishing
9.0
290
|
Verified
Not enough data
9.0
289
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
8.6
42
Not enough data
9.3
42
Not enough data
8.6
39
Not enough data
9.0
41
Not enough data
Growth
8.5
39
Not enough data
8.9
37
Not enough data
8.5
37
Not enough data
8.7
33
Not enough data
8.7
39
Not enough data
Content
8.8
37
Not enough data
8.5
38
Not enough data
8.8
40
Not enough data
8.3
33
Not enough data
Support
9.2
42
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
43
Not enough data
8.1
44
Not enough data
8.3
41
Not enough data
8.6
41
Not enough data
8.2
40
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.6
41
Not enough data
8.5
40
Not enough data
8.8
40
Not enough data
8.7
43
Automation
Not enough data
8.7
50
Not enough data
8.6
43
Not enough data
8.4
44
Autonomy
Not enough data
8.2
41
Not enough data
8.2
43
Not enough data
8.6
42
Not enough data
8.5
42
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Appy Pie and Tidio are categorized as Digital Customer Service Platforms, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Appy Pie is categorized as Low-Code Mobile App Builder, iPaaS, No-Code Development Platforms, Website Builder, Photo Editing, Drag and Drop App Builder, and Mobile E-Commerce
Tidio is categorized as AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Conversational Marketing, E-Commerce Tools, AI Chatbots, Customer Service Automation, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Appy Pie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
6.0%
Education Management
4.5%
Entertainment
4.4%
Marketing and Advertising
4.0%
Information Technology and Services
3.9%
Other
77.3%
Retail
8.4%
Marketing and Advertising
7.3%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.0%
Other
69.6%
Alternatives
Discussions
Will there be further updates to Appy Pie to allow better home screen customization and sub page customization?
2 Comments
AG
Yes we added a new product called Design, which has a vast collection of Splash Screens, App Backgrounds & App Icons etc with ability to customize them.Read more
Can you come up with an offline desktop mode. Mobirise have such feature. Appy Pie has the best feature and can do more by having an offline app builder.
2 Comments
JP
I doubt they will offer an 'off line' version as that is how they control the product. That said, you should be able to access your app on your cell phone.Read more
How can I set up and optimize chatbots in Tidio for my e-commerce site?
3 Comments
JA
You can input automated messages as well as an option to chat directly with a live agent.Read more
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