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Compare Appy Pie and Freshservice 
At a Glance
Market Segments
Small-Business (86.7% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
$0.00 1 Per App
$19.00
Appy Pie
Star Rating
(1,387)4.7 out of 5
Market Segments
Small-Business (86.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 Per App
Browse all 5 pricing plansFreshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in providing a comprehensive suite of tools that streamline customer support processes. Users appreciate its intuitive interface and the ability to manage support effortlessly, which has led to significant improvements in their workflow.
- Users say that Appy Pie shines in customer service, with many highlighting the dedication and professionalism of the support team. Reviewers have noted that the representatives go above and beyond to resolve issues, making the implementation process smooth and user-friendly.
- According to verified reviews, Freshservice is particularly praised for its versatility, allowing it to support multiple departments beyond just IT. This flexibility has been beneficial for organizations looking to consolidate various applications into a single platform, enhancing overall efficiency.
- Reviewers mention that while both products are easy to use, Appy Pie has a slight edge in setup ease, with users noting that the tool is friendly and straightforward to navigate, which is especially helpful for those who may find technology challenging.
- G2 reviewers highlight that Freshservice has a strong focus on product direction, with users feeling positive about its ongoing development and feature enhancements. This commitment to improvement is reflected in the high satisfaction scores from users who value the continuous updates.
- Users report that while Appy Pie has a solid knowledge base and community forums, Freshservice's resources are also well-regarded, though slightly less comprehensive. This indicates that both platforms are committed to providing support, but Appy Pie may have a more robust community engagement aspect.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
Appy Pie
Free Trial is available
Freshservice
Free Trial is available
Ratings
Meets Requirements
9.0
948
8.9
1,168
Ease of Use
9.2
955
9.2
1,170
Ease of Setup
9.0
681
8.8
953
Ease of Admin
9.1
675
9.0
957
Quality of Support
9.4
950
9.0
1,128
Has the product been a good partner in doing business?
9.2
662
9.1
932
Product Direction (% positive)
9.1
895
9.5
1,155
Features by Category
Ticket and Case Management
8.7
25
Not enough data
8.7
26
Not enough data
8.9
26
Not enough data
8.7
25
Not enough data
8.8
24
Not enough data
9.0
26
Not enough data
8.8
22
Not enough data
8.6
22
Not enough data
Generative AI
7.9
13
Not enough data
7.9
14
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.5
31
Not enough data
9.1
30
Not enough data
9.7
34
Not enough data
8.7
28
Not enough data
7.6
25
Not enough data
Platform
9.2
52
Not enough data
8.8
72
Not enough data
9.0
54
Not enough data
8.9
49
Not enough data
8.9
45
Not enough data
8.9
50
Not enough data
Administration
Not enough data
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Service Desk
Not enough data
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Management
Not enough data
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Functionality
Not enough data
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
303
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Management Tools
Not enough data
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Generative AI
Not enough data
7.8
136
Not enough data
7.8
135
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Responses
9.1
54
Not enough data
9.2
53
Not enough data
9.2
51
Not enough data
9.0
53
Not enough data
9.4
44
Not enough data
Platform
9.3
55
Not enough data
9.3
52
Not enough data
9.1
53
Not enough data
9.3
47
Not enough data
9.3
45
Not enough data
9.2
45
Not enough data
9.2
53
Not enough data
Generative AI
9.2
11
Not enough data
9.2
11
Not enough data
Development
9.2
60
Not enough data
9.3
38
|
Verified
Not enough data
9.3
41
|
Verified
Not enough data
9.1
41
|
Verified
Not enough data
9.5
34
|
Verified
Not enough data
9.3
16
Not enough data
9.3
15
Not enough data
Management
9.5
41
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
16
Not enough data
Security
9.2
38
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
Integration Options
9.1
39
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.0
37
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
Deployment
9.3
15
Not enough data
9.6
15
Not enough data
Functionality
8.1
300
Not enough data
8.4
299
Not enough data
8.6
292
Not enough data
8.4
297
Not enough data
Data Control
8.5
222
Not enough data
8.6
225
Not enough data
8.8
234
Not enough data
Agentic AI - Drag and Drop App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
11
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
Communication
9.1
25
Not enough data
9.1
25
Not enough data
8.6
25
Not enough data
9.0
25
Not enough data
9.0
25
Not enough data
Internal Use
8.8
72
Not enough data
8.5
28
Not enough data
8.6
28
Not enough data
9.0
26
Not enough data
8.7
25
Not enough data
8.7
26
Not enough data
Generative AI
8.8
27
7.2
75
Self-Service Experience
8.7
56
8.4
136
8.4
51
8.7
132
8.5
49
7.1
112
8.8
58
7.6
114
8.8
56
8.2
133
Self-Service Platform
8.8
55
8.5
134
8.9
52
8.7
138
8.4
50
7.1
107
8.6
54
8.1
129
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
8.6
32
Not enough data
8.5
32
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Photo Editing
Not enough data
Not enough data
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Editor - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
9.0
268
|
Verified
Not enough data
8.9
293
|
Verified
Not enough data
8.7
307
|
Verified
Not enough data
8.9
271
|
Verified
Not enough data
Data Control
8.8
209
|
Verified
Not enough data
8.9
214
|
Verified
Not enough data
9.0
228
|
Verified
Not enough data
Publishing
9.0
290
|
Verified
Not enough data
9.0
289
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Reporting
Not enough data
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Access & Usability
Not enough data
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Customizations
8.6
42
Not enough data
9.3
42
Not enough data
8.6
39
Not enough data
9.0
41
Not enough data
Growth
8.5
39
Not enough data
8.9
37
Not enough data
8.5
37
Not enough data
8.7
33
Not enough data
8.7
39
Not enough data
Content
8.8
37
Not enough data
8.5
38
Not enough data
8.8
40
Not enough data
8.3
33
Not enough data
Support
9.2
42
Not enough data
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Appy Pie and Freshservice are categorized as Customer Self-Service
Unique Categories
Appy Pie is categorized as Digital Customer Service Platforms, Low-Code Mobile App Builder, Chatbots, iPaaS, No-Code Development Platforms, Website Builder, Photo Editing, Drag and Drop App Builder, Live Chat, Help Desk, and Mobile E-Commerce
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Enterprise IT Management, and Service Desk
Reviews
Reviewers' Company Size
Appy Pie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
6.0%
Education Management
4.5%
Entertainment
4.4%
Marketing and Advertising
4.0%
Information Technology and Services
3.9%
Other
77.2%
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Alternatives
Discussions
Will there be further updates to Appy Pie to allow better home screen customization and sub page customization?
2 Comments
AG
Yes we added a new product called Design, which has a vast collection of Splash Screens, App Backgrounds & App Icons etc with ability to customize them.Read more
Which payment methods do you accept?
2 Comments
Official Response from Appy Pie
We accept payments through Credit Cards, Debit Cards, PayPal, & Online Banking.
(Payment methods are country specific & some may be unavailable in your...Read more
How can i get a design service to radically improve the design and the look and feel of the app.
2 Comments
MS
I would say hold off, and talk to your customers about what they want. We were going to get a service and decided after talking to Appy Pie to talk to our...Read more
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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