Introducing G2.ai, the future of software buying.Try now
Compare Appy Pie and Customers.ai 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Metadata.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ManageEngine ServiceDesk Plus
Visit Website
At a Glance
Market Segments
Small-Business (86.7% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
$0.00 1 Per App
No pricing available
Appy Pie
Star Rating
(1,387)4.7 out of 5
Market Segments
Small-Business (86.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 Per App
Browse all 5 pricing plansCustomers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Appy Pie excels in its Ease of Use with a score of 9.2, making it particularly friendly for small businesses looking to implement software without extensive training. In contrast, Customers.ai also scores high at 9.6, but reviewers mention that its advanced features may require a steeper learning curve.
- Reviewers mention that Appy Pie's Quality of Support is rated at 9.4, with many users appreciating the responsive customer service. Customers.ai, however, shines even brighter with a score of 9.7, with users on G2 highlighting the availability of comprehensive resources and quick response times.
- G2 users note that Appy Pie's Ticket Creation User Experience is rated at 8.7, which some find less intuitive compared to Customers.ai's higher score of 9.8. Users report that the latter offers a more streamlined process for managing customer inquiries.
- Users say that Appy Pie's Lead Generation capabilities are robust, particularly with its CRM Integration scoring 9.8. However, Customers.ai users mention that its Email Tracking/Automation feature, rated at 9.7, provides more advanced options for nurturing leads effectively.
- Reviewers mention that Appy Pie's Customization Interface is rated at 9.8, allowing for extensive personalization of applications. In contrast, Customers.ai also scores 9.8 but users report that its Control features at 9.7 provide more flexibility in managing user interactions.
- Users on G2 highlight that Appy Pie's Data Security is rated at 8.8, which is satisfactory but not exceptional. Customers.ai, however, boasts a higher score of 9.0, with reviewers mentioning that its security standards and encryption protocols offer greater peace of mind for sensitive data management.
Pricing
Entry-Level Pricing
Customers.ai
No pricing availableFree Trial
Appy Pie
Free Trial is available
Customers.ai
Free Trial is available
Ratings
Meets Requirements
9.0
948
9.6
339
Ease of Use
9.2
955
9.6
349
Ease of Setup
9.0
681
9.4
205
Ease of Admin
9.1
675
9.3
119
Quality of Support
9.4
950
9.7
335
Has the product been a good partner in doing business?
9.2
662
9.6
118
Product Direction (% positive)
9.1
895
9.6
306
Features by Category
Ticket and Case Management
8.7
25
Not enough data
8.7
26
Not enough data
8.9
26
Not enough data
8.7
25
Not enough data
8.8
24
Not enough data
9.0
26
Not enough data
8.8
22
Not enough data
8.6
22
Not enough data
Generative AI
7.9
13
Not enough data
7.9
14
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.5
31
Not enough data
9.1
30
Not enough data
9.7
34
Not enough data
8.7
28
Not enough data
7.6
25
Not enough data
Platform
9.2
52
Not enough data
8.8
72
9.8
106
9.0
54
Not enough data
8.9
49
Not enough data
8.9
45
Not enough data
8.9
50
Not enough data
Messenger
Not enough data
9.7
156
|
Verified
Not enough data
9.7
151
|
Verified
Not enough data
9.7
153
|
Verified
Not enough data
9.7
155
|
Verified
Channels
Not enough data
9.7
160
|
Verified
Not enough data
9.8
148
|
Verified
Not enough data
9.7
136
|
Verified
Not enough data
9.6
125
|
Verified
Not enough data
9.7
128
|
Verified
Customers
Not enough data
9.7
157
|
Verified
Not enough data
9.8
152
Not enough data
9.7
159
|
Verified
Not enough data
9.8
160
|
Verified
Not enough data
9.7
152
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Repeatability and Reportability
Not enough data
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
AI and Automation
Not enough data
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Generative AI
Not enough data
9.6
12
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
Not enough data
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
9.1
54
9.8
120
9.2
53
9.7
119
9.2
51
9.8
118
9.0
53
9.8
117
9.4
44
9.8
118
Platform
9.3
55
9.9
114
9.3
52
9.7
120
9.1
53
9.7
118
9.3
47
9.8
117
9.3
45
9.7
109
9.2
45
9.8
111
9.2
53
9.9
116
Generative AI
9.2
11
9.3
9
9.2
11
9.4
9
Lead Monitoring
Not enough data
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Analytics
Not enough data
9.2
59
Not enough data
9.3
60
Customization
Not enough data
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Development
9.2
60
Not enough data
9.3
38
|
Verified
Not enough data
9.3
41
|
Verified
Not enough data
9.1
41
|
Verified
Not enough data
9.5
34
|
Verified
Not enough data
9.3
16
Not enough data
9.3
15
Not enough data
Management
9.5
41
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
9.4
16
Not enough data
Security
9.2
38
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
Integration Options
9.1
39
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.0
37
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
Deployment
9.3
15
Not enough data
9.6
15
Not enough data
Functionality
8.1
300
Not enough data
8.4
299
Not enough data
8.6
292
Not enough data
8.4
297
Not enough data
Data Control
8.5
222
Not enough data
8.6
225
Not enough data
8.8
234
Not enough data
Agentic AI - Drag and Drop App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
11
9.4
6
8.5
11
10.0
6
8.5
11
9.7
6
Communication
9.1
25
10.0
101
9.1
25
9.8
107
8.6
25
9.9
96
9.0
25
9.8
103
9.0
25
9.7
36
Internal Use
8.8
72
9.8
106
8.5
28
9.6
39
8.6
28
9.6
41
9.0
26
9.6
37
8.7
25
10.0
97
8.7
26
9.9
102
Generative AI
8.8
27
Not enough data
Self-Service Experience
8.7
56
Not enough data
8.4
51
Not enough data
8.5
49
Not enough data
8.8
58
Not enough data
8.8
56
Not enough data
Self-Service Platform
8.8
55
Not enough data
8.9
52
Not enough data
8.4
50
Not enough data
8.6
54
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
32
Not enough data
8.5
32
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Photo Editing
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Editor - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment - Low-Code Mobile App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
9.0
268
|
Verified
Not enough data
8.9
293
|
Verified
Not enough data
8.7
307
|
Verified
Not enough data
8.9
271
|
Verified
Not enough data
Data Control
8.8
209
|
Verified
Not enough data
8.9
214
|
Verified
Not enough data
9.0
228
|
Verified
Not enough data
Publishing
9.0
290
|
Verified
Not enough data
9.0
289
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
8.6
42
Not enough data
9.3
42
Not enough data
8.6
39
Not enough data
9.0
41
Not enough data
Growth
8.5
39
Not enough data
8.9
37
Not enough data
8.5
37
Not enough data
8.7
33
Not enough data
8.7
39
Not enough data
Content
8.8
37
Not enough data
8.5
38
Not enough data
8.8
40
Not enough data
8.3
33
Not enough data
Support
9.2
42
Not enough data
Categories
Categories
Unique Categories
Customers.ai is categorized as Sales Engagement, Conversational Marketing, Visitor Identification, Lead Capture, Lead Intelligence, and Retargeting
Reviews
Reviewers' Company Size
Appy Pie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
6.0%
Education Management
4.5%
Entertainment
4.4%
Marketing and Advertising
4.0%
Information Technology and Services
3.9%
Other
77.2%
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Discussions
Will there be further updates to Appy Pie to allow better home screen customization and sub page customization?
2 Comments
AG
Yes we added a new product called Design, which has a vast collection of Splash Screens, App Backgrounds & App Icons etc with ability to customize them.Read more
Which payment methods do you accept?
2 Comments
Official Response from Appy Pie
We accept payments through Credit Cards, Debit Cards, PayPal, & Online Banking.
(Payment methods are country specific & some may be unavailable in your...Read more
How can i get a design service to radically improve the design and the look and feel of the app.
2 Comments
MS
I would say hold off, and talk to your customers about what they want. We were going to get a service and decided after talking to Appy Pie to talk to our...Read more
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
Can I sync user labels on page with MM's tag?
1 Comment
DG
Hi Qiao, yes you can! When you connect your Facebook Page with MobileMonkey, we sync all of your existing Facebook Inbox labels as tags. Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
