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Compare Apptivo and TeamSupport 
Featured Products
At a Glance
Market Segments
Small-Business (82.5% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$20.00 1 User Per Month
$29.00 1 agent / month
Apptivo
Star Rating
(217)4.4 out of 5
Market Segments
Small-Business (82.5% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 User Per Month
Browse all 4 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansApptivo vs TeamSupport
When assessing the two solutions, reviewers found TeamSupport easier to use, set up, and administer. Reviewers also preferred doing business with TeamSupport overall.
- Reviewers felt that TeamSupport meets the needs of their business better than Apptivo.
- When comparing quality of ongoing product support, reviewers felt that Apptivo is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TeamSupport over Apptivo.
Pricing
Entry-Level Pricing
Apptivo
Lite
$20.00
1 User Per Month
- 18 Apps
- 100 Custom Fields per app
- 25 Workflows
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Apptivo
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.5
173
8.7
800
Ease of Use
8.3
179
8.8
802
Ease of Setup
7.8
108
8.5
396
Ease of Admin
8.1
103
8.8
389
Quality of Support
9.1
171
8.9
724
Has the product been a good partner in doing business?
9.0
101
9.2
393
Product Direction (% positive)
8.7
172
8.9
797
Features by Category
Sales Force Automation
8.3
105
|
Verified
Not enough data
6.6
67
Not enough data
7.6
99
|
Verified
Not enough data
8.1
92
|
Verified
Not enough data
7.1
63
|
Verified
Not enough data
7.2
75
|
Verified
Not enough data
7.7
78
|
Verified
Not enough data
7.7
76
|
Verified
Not enough data
7.6
77
|
Verified
Not enough data
Marketing Automation
6.9
77
|
Verified
Not enough data
7.1
69
|
Verified
Not enough data
7.9
91
|
Verified
Not enough data
6.3
62
Not enough data
Customer Support
7.6
75
|
Verified
Not enough data
8.0
76
|
Verified
Not enough data
7.6
74
|
Verified
Not enough data
7.9
70
Not enough data
7.7
66
|
Verified
Not enough data
Reporting & Analytics
7.0
83
|
Verified
Not enough data
7.8
85
|
Verified
Not enough data
6.5
63
|
Verified
Not enough data
Mobile & Social
6.4
63
Not enough data
6.6
65
Not enough data
7.4
70
|
Verified
Not enough data
Platform
8.1
82
|
Verified
Not enough data
7.7
73
|
Verified
Not enough data
8.2
78
|
Verified
Not enough data
7.0
61
Not enough data
6.0
55
Not enough data
7.1
64
|
Verified
Not enough data
8.1
72
|
Verified
Not enough data
7.4
66
|
Verified
Not enough data
Integration
7.5
70
|
Verified
Not enough data
6.8
59
|
Verified
Not enough data
6.6
54
Not enough data
Generative AI
6.9
24
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
9.3
10
|
Verified
9.0
467
|
Verified
9.3
10
|
Verified
8.8
465
|
Verified
8.6
11
|
Verified
8.6
444
|
Verified
8.7
10
|
Verified
8.5
417
|
Verified
7.8
10
8.4
327
|
Verified
8.2
10
|
Verified
8.7
449
|
Verified
8.2
11
8.8
445
|
Verified
9.1
11
|
Verified
8.7
351
|
Verified
Generative AI
Not enough data
7.7
26
Not enough data
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
10
|
Verified
8.6
358
|
Verified
8.8
11
|
Verified
8.9
418
|
Verified
9.1
11
8.4
261
|
Verified
7.8
10
8.3
203
|
Verified
7.7
10
|
Verified
8.5
118
|
Verified
Platform
9.2
6
|
Verified
7.6
154
|
Verified
9.0
8
|
Verified
8.4
281
|
Verified
9.6
8
|
Verified
8.7
217
|
Verified
6.3
5
|
Verified
8.4
157
|
Verified
9.7
10
|
Verified
8.4
378
|
Verified
9.0
10
|
Verified
8.6
388
|
Verified
Tasks
8.3
21
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
8.3
22
|
Verified
Not enough data
8.4
20
|
Verified
Not enough data
8.1
21
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
21
|
Verified
Not enough data
Feature Not Available
Not enough data
Projects
8.7
19
|
Verified
Not enough data
8.4
19
|
Verified
Not enough data
7.7
17
|
Verified
Not enough data
8.0
19
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
20
|
Verified
Not enough data
Feature Not Available
Not enough data
7.8
18
|
Verified
Not enough data
7.5
17
|
Verified
Not enough data
Resource Management
8.2
18
|
Verified
Not enough data
8.0
18
|
Verified
Not enough data
7.9
21
|
Verified
Not enough data
Project Monitoring
7.9
16
|
Verified
Not enough data
7.9
16
|
Verified
Not enough data
8.6
20
|
Verified
Not enough data
Generative AI
7.1
7
Not enough data
7.1
7
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
8.8
17
Not enough data
8.7
18
Not enough data
8.6
16
Not enough data
Bill Processing
8.6
17
Not enough data
7.9
15
Not enough data
8.3
17
Not enough data
Integration
8.3
16
Not enough data
8.8
16
Not enough data
7.7
15
Not enough data
Agentic AI - Billing
Not enough data
Not enough data
Conversational Platform
Not enough data
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Support Automation
Not enough data
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Generative AI
Not enough data
8.4
19
Not enough data
8.5
19
Generative AI
Not enough data
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Communication
Not enough data
8.9
111
Not enough data
8.6
114
Not enough data
8.0
49
Not enough data
8.2
63
Not enough data
Feature Not Available
Internal Use
9.0
8
|
Verified
8.4
281
|
Verified
Not enough data
8.2
79
Not enough data
8.3
70
Not enough data
8.4
77
Not enough data
8.2
54
Not enough data
8.1
61
Generative AI
Not enough data
8.1
20
Self-Service Experience
Not enough data
8.5
168
Not enough data
8.5
159
Not enough data
7.9
117
Not enough data
7.9
45
Not enough data
8.9
48
Self-Service Platform
Not enough data
8.8
46
Not enough data
8.8
47
Not enough data
7.7
45
Not enough data
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.1(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
7
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
Generative AI
6.9
6
Not enough data
6.9
6
Not enough data
Before the Job
9.0
23
Not enough data
7.8
20
Not enough data
8.1
24
Not enough data
8.2
20
Not enough data
On the Job
7.8
20
Not enough data
7.9
21
Not enough data
8.0
19
Not enough data
7.9
21
Not enough data
8.3
18
Not enough data
After the Job
7.9
22
Not enough data
7.0
20
Not enough data
8.3
20
Not enough data
8.5
21
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Time Tracking
7.5
19
Not enough data
8.1
20
Not enough data
7.9
19
Not enough data
Client Invoicing
9.2
15
Not enough data
9.2
14
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
8.0
16
Not enough data
Administration
8.3
16
Not enough data
8.2
17
Not enough data
8.6
17
Not enough data
8.6
14
Not enough data
8.8
17
Not enough data
Platform
8.5
17
Not enough data
9.4
14
Not enough data
9.0
13
Not enough data
9.0
17
Not enough data
8.4
15
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Apptivo and TeamSupport are categorized as Help Desk
Unique Categories
Apptivo is categorized as Time Tracking, CRM, Billing, Field Service Management, and Project Management
TeamSupport is categorized as Live Chat, Customer Self-Service, Social Customer Service, Digital Customer Service Platforms, and Conversational Support
Reviews
Reviewers' Company Size
Apptivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.6%
Construction
6.6%
Marketing and Advertising
6.1%
Telecommunications
3.8%
Real Estate
3.8%
Other
73.1%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
Do I have to pay for each app I use?
1 Comment
Official Response from Apptivo
No, all apps are included within the single monthly price, offering unparalleled value for your business.Read more
Can I access Apptivo Apps using my Mobile phone?
1 Comment
Official Response from Apptivo
Apptivo is accessible through all mobile phones using our Android, iOS, or Windows apps. You can also use your mobile web browser to access Apptivo as well.Read more
Do I need an experienced IT consultant to setup/manage my account?
1 Comment
Official Response from Apptivo
No that’s not needed. If you are just getting started, you should be able to navigate around the various Apps and get started with the ones that are most...Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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