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Compare Apptivo and ServiceWorks 
Featured Products
At a Glance
Market Segments
Small-Business (82.5% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
$20.00 1 User Per Month
$49.00
Apptivo
Star Rating
(217)4.4 out of 5
Market Segments
Small-Business (82.5% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 User Per Month
Browse all 4 pricing plansServiceWorks
Star Rating
(22)3.5 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49.00
Browse all 3 pricing plansApptivo vs ServiceWorks
When assessing the two solutions, reviewers found Apptivo easier to use, set up, and administer. Reviewers also preferred doing business with Apptivo overall.
- Reviewers felt that Apptivo meets the needs of their business better than ServiceWorks.
- When comparing quality of ongoing product support, reviewers felt that Apptivo is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ServiceWorks over Apptivo.
Pricing
Entry-Level Pricing
Apptivo
Lite
$20.00
1 User Per Month
- 18 Apps
- 100 Custom Fields per app
- 25 Workflows
ServiceWorks
Starter
$49.00
Simple and fast comprehensive tool for Small Business. This package is for up to 2 users.
- Unlimited Users
- Scheduling, Job & Estimation
- Time sheet management
Free Trial
Apptivo
Free Trial is available
ServiceWorks
Free Trial is available
Ratings
Meets Requirements
8.5
173
7.0
18
Ease of Use
8.3
179
6.9
18
Ease of Setup
7.8
108
6.5
12
Ease of Admin
8.1
103
7.4
12
Quality of Support
9.1
171
8.8
17
Has the product been a good partner in doing business?
9.0
101
8.0
11
Product Direction (% positive)
8.7
172
8.8
19
Features by Category
Sales Force Automation
8.3
105
|
Verified
Not enough data
6.6
67
Not enough data
7.6
99
|
Verified
Not enough data
8.1
92
|
Verified
Not enough data
7.1
63
|
Verified
Not enough data
7.2
75
|
Verified
Not enough data
7.7
78
|
Verified
Not enough data
7.7
76
|
Verified
Not enough data
7.6
77
|
Verified
Not enough data
Marketing Automation
6.9
77
|
Verified
Not enough data
7.1
69
|
Verified
Not enough data
7.9
91
|
Verified
Not enough data
6.3
62
Not enough data
Customer Support
7.6
75
|
Verified
Not enough data
8.0
76
|
Verified
Not enough data
7.6
74
|
Verified
Not enough data
7.9
70
Not enough data
7.7
66
|
Verified
Not enough data
Reporting & Analytics
7.0
83
|
Verified
Not enough data
7.8
85
|
Verified
Not enough data
6.5
63
|
Verified
Not enough data
Mobile & Social
6.4
63
Not enough data
6.6
65
Not enough data
7.4
70
|
Verified
Not enough data
Platform
8.1
82
|
Verified
Not enough data
7.7
73
|
Verified
Not enough data
8.2
78
|
Verified
Not enough data
7.0
61
Not enough data
6.0
55
Not enough data
7.1
64
|
Verified
Not enough data
8.1
72
|
Verified
Not enough data
7.4
66
|
Verified
Not enough data
Integration
7.5
70
|
Verified
Not enough data
6.8
59
|
Verified
Not enough data
6.6
54
Not enough data
Generative AI
6.9
24
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
9.3
10
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.7
10
|
Verified
Not enough data
7.8
10
Not enough data
8.2
10
|
Verified
Not enough data
8.2
11
Not enough data
9.1
11
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
10
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
9.1
11
Not enough data
7.8
10
Not enough data
7.7
10
|
Verified
Not enough data
Platform
9.2
6
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.6
8
|
Verified
Not enough data
6.3
5
|
Verified
Not enough data
9.7
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
Tasks
8.3
21
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
8.3
22
|
Verified
Not enough data
8.4
20
|
Verified
Not enough data
8.1
21
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
21
|
Verified
Not enough data
Feature Not Available
Not enough data
Projects
8.7
19
|
Verified
Not enough data
8.4
19
|
Verified
Not enough data
7.7
17
|
Verified
Not enough data
8.0
19
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
20
|
Verified
Not enough data
Feature Not Available
Not enough data
7.8
18
|
Verified
Not enough data
7.5
17
|
Verified
Not enough data
Resource Management
8.2
18
|
Verified
Not enough data
8.0
18
|
Verified
Not enough data
7.9
21
|
Verified
Not enough data
Project Monitoring
7.9
16
|
Verified
Not enough data
7.9
16
|
Verified
Not enough data
8.6
20
|
Verified
Not enough data
Generative AI
7.1
7
Not enough data
7.1
7
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
8.8
17
Not enough data
8.7
18
Not enough data
8.6
16
Not enough data
Bill Processing
8.6
17
Not enough data
7.9
15
Not enough data
8.3
17
Not enough data
Integration
8.3
16
Not enough data
8.8
16
Not enough data
7.7
15
Not enough data
Agentic AI - Billing
Not enough data
Not enough data
Generative AI
6.9
6
Not enough data
6.9
6
Not enough data
Before the Job
9.0
23
7.5
16
7.8
20
7.6
15
8.1
24
7.0
15
8.2
20
7.4
16
On the Job
7.8
20
6.7
15
7.9
21
6.2
14
8.0
19
5.3
12
7.9
21
6.0
13
8.3
18
5.6
12
After the Job
7.9
22
5.8
14
7.0
20
6.0
12
8.3
20
7.1
15
8.5
21
6.0
8
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Time Tracking
7.5
19
Not enough data
8.1
20
Not enough data
7.9
19
Not enough data
Client Invoicing
9.2
15
Not enough data
9.2
14
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
8.0
16
Not enough data
Administration
8.3
16
Not enough data
8.2
17
Not enough data
8.6
17
Not enough data
8.6
14
Not enough data
8.8
17
Not enough data
Platform
8.5
17
Not enough data
9.4
14
Not enough data
9.0
13
Not enough data
9.0
17
Not enough data
8.4
15
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Apptivo and ServiceWorks are categorized as Field Service Management
Unique Categories
ServiceWorks has no unique categories
Reviews
Reviewers' Company Size
Apptivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceWorks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.6%
Construction
6.6%
Marketing and Advertising
6.1%
Telecommunications
3.8%
Real Estate
3.8%
Other
73.1%
Consumer Services
59.1%
Retail
13.6%
Hospitality
9.1%
Telecommunications
4.5%
Facilities Services
4.5%
Other
9.1%
Alternatives
Discussions
Do I have to pay for each app I use?
1 Comment
Official Response from Apptivo
No, all apps are included within the single monthly price, offering unparalleled value for your business.Read more
Can I access Apptivo Apps using my Mobile phone?
1 Comment
Official Response from Apptivo
Apptivo is accessible through all mobile phones using our Android, iOS, or Windows apps. You can also use your mobile web browser to access Apptivo as well.Read more
Do I need an experienced IT consultant to setup/manage my account?
1 Comment
Official Response from Apptivo
No that’s not needed. If you are just getting started, you should be able to navigate around the various Apps and get started with the ones that are most...Read more
How does the billing cycle work?
2 Comments
Official Response from ServiceWorks
When you subscribe to any of our monthly plans, you will be billed monthly and your plan renews first of each month.This is considered your monthly billing...Read more
Can I cancel my plan?
2 Comments
Official Response from ServiceWorks
Monthly subscriptions are billed month to month. No contract. No obligation. You can cancel your monthly subscription at any time. Annual purchases come with...Read more
When will we start hearing the truth about when things will be fixed?
2 Comments
Official Response from ServiceWorks
Jeremy
It seems you haven't used the Product recently. There has been lots of changes made and a new upgraded version is available since last year. If you...Read more
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