Compare Apptivo vs OTRS

See this
comparison of Apptivo vs. OTRS
based on data from user reviews. Apptivo rates 4.2/5 stars with 60 reviews. OTRS rates 4.7/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Free
 
Premium
$10
user/month
 
Ultimate
$25
user/month
 
Enterprise
Contact Us
 
Free Trial
Free Trial Unavailable
Apptivo
Starter
Free
Premium
$10user/month
Ultimate
$25user/month
Enterprise
Contact Us
Free Trial
OTRS
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
9.7
Ease of Use
Ease of Use
7.6
9.6
Ease of Setup
Ease of Setup
7.2
Not enough data available
Ease of Admin
Ease of Admin
7.5
Not enough data available
Quality of Support
Quality of Support
8.3
9.0
Ease of Doing Business With
Ease of Doing Business With
8.4
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.6
7.7
Meets Requirements
Apptivo
7.9
OTRS
9.7
Ease of Use
Apptivo
7.6
OTRS
9.6
Ease of Setup
Apptivo
7.2
OTRS
Not enough data available
Ease of Admin
Apptivo
7.5
OTRS
Not enough data available
Quality of Support
Apptivo
8.3
OTRS
9.0
Ease of Doing Business With
Apptivo
8.4
OTRS
Not enough data available
Product Direction (% positive)
Apptivo
7.6
OTRS
7.7

Features

Ticket and Case Management
Ticket creation user experience
Apptivo
Not enough data available
OTRS
9.6
Ticket response user experience
Apptivo
Not enough data available
OTRS
9.7
Workflow
Apptivo
Not enough data available
OTRS
9.4
Response Automation
Apptivo
Not enough data available
OTRS
9.6
SLA Management
Apptivo
Not enough data available
OTRS
9.4
Attachments/Screencasts
Apptivo
Not enough data available
OTRS
9.3
Ticket Collaboration
Apptivo
Not enough data available
OTRS
9.2
Communication Channels
Customer Portal
Apptivo
Not enough data available
OTRS
8.7
Email to Case
Apptivo
Not enough data available
OTRS
8.8
Chat/Live Support
Apptivo
Not enough data available
OTRS
5.7
Social Integration
Apptivo
Not enough data available
OTRS
Not enough data available
Call Center
Make, Receive, and Record Calls
Apptivo
Not enough data available
OTRS
Not enough data available
Customer and Contacts Database
Apptivo
Not enough data available
OTRS
Not enough data available
Products and Version Tracking
Apptivo
Not enough data available
OTRS
Not enough data available
Call Scripting
Apptivo
Not enough data available
OTRS
Not enough data available
Interactive Voice Response (IVR)
Apptivo
Not enough data available
OTRS
Not enough data available
Self Service/Community
Forums
Apptivo
Not enough data available
OTRS
8.7
Knowledge Base
Apptivo
Not enough data available
OTRS
8.1
Ideas/Feedback
Apptivo
Not enough data available
OTRS
8.6
Q&A
Apptivo
Not enough data available
OTRS
8.6
Reporting & Analytics
Social Monitoring
Apptivo
Not enough data available
OTRS
9.3
Reporting
Apptivo
Not enough data available
OTRS
9.2
Dashboards
Apptivo
Not enough data available
OTRS
9.4
Platform
Mobile User Support
Apptivo
Not enough data available
OTRS
Not enough data available
ITIL Compliance
Apptivo
Not enough data available
OTRS
Not enough data available
Customization
Apptivo
Not enough data available
OTRS
Not enough data available
User, Role, and Access Management
Apptivo
Not enough data available
OTRS
Not enough data available
Internationalization
Apptivo
Not enough data available
OTRS
Not enough data available
Performance & Reliability
Apptivo
Not enough data available
OTRS
Not enough data available
Integration APIs
Apptivo
Not enough data available
OTRS
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.1%
0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
13.6%
13.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
86.7%
Apptivo
Small-Business
83.1%
Mid-Market
13.6%
Enterprise
3.4%
OTRS
Small-Business
0%
Mid-Market
13.3%
Enterprise
86.7%

Reviewers' Industry

 
Marketing and Advertising
10.0%
Information Technology and Services
33.3%
 
Information Technology and Services
8.3%
Information Services
13.3%
 
Real Estate
6.7%
Telecommunications
6.7%
 
Internet
5.0%
Pharmaceuticals
6.7%
 
Professional Training & Coaching
3.3%
Machinery
6.7%
 
Other
66.7%
Other
33.3%
Apptivo
Marketing and Advertising
10.0%
Information Technology and Services
8.3%
Real Estate
6.7%
Internet
5.0%
Professional Training & Coaching
3.3%
Other
66.7%
OTRS
Information Technology and Services
33.3%
Information Services
13.3%
Telecommunications
6.7%
Pharmaceuticals
6.7%
Machinery
6.7%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Vernessa T.
Consultant in Writing and Editing

I like how detail views are available from most places; call logs, projects, tasks, notes can be associated with a contact or company or opportunity. The integration with email is excellent, right down to making it easy to connect your email boxes. One...

Olimar P.
Administrator

OTRS allows you to keep track of requirements, measure allocation times and solve any process that requires tasks and people in charge, from the requirements of a computer office to the tasks of the people to their leaders. One of the characteristics that I...

Most Helpful Critical Review
Most Helpful Critical Review
Cara F.
Executive Sponsor

Basic reporting - no "bells and whistles" / "fancy" reports

 
Apptivo
Most Helpful Favorable Review
Vernessa T.
Consultant in Writing and Editing

I like how detail views are available from most places; call logs, projects, tasks, notes can be associated with a contact or company or opportunity. The integration with email is excellent, right down to making it easy to connect your email boxes. One...

Most Helpful Critical Review
Cara F.
Executive Sponsor

Basic reporting - no "bells and whistles" / "fancy" reports

OTRS
Most Helpful Favorable Review
Olimar P.
Administrator

OTRS allows you to keep track of requirements, measure allocation times and solve any process that requires tasks and people in charge, from the requirements of a computer office to the tasks of the people to their leaders. One of the characteristics that I...

Screenshots

 
1 of 6
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5 of 6
6 of 6
No screenshots provided
OTRS
No screenshots provided

Videos

 

A general introduction to Apptivo as a whole.

No videos provided
Apptivo

A general introduction to Apptivo as a whole.

OTRS
No videos provided

Downloads

 No downloads provided
OTRS
No downloads provided
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