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Compare Apptivo and Dynamics 365 Field Service 
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At a Glance
Market Segments
Small-Business (82.5% of reviews)
Mid-Market (37.6% of reviews)
Entry-Level Pricing
$20.00 1 User Per Month
No pricing available
Apptivo
Star Rating
(217)4.4 out of 5
Market Segments
Small-Business (82.5% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 User Per Month
Browse all 4 pricing plansDynamics 365 Field Service
Star Rating
(155)3.9 out of 5
Market Segments
Mid-Market (37.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceApptivo vs Dynamics 365 Field Service
When assessing the two solutions, reviewers found them equally easy to use. However, Dynamics 365 Field Service is easier to set up and administer. While Apptivo is easier to do business with overall.
- Reviewers felt that Dynamics 365 Field Service meets the needs of their business better than Apptivo.
- When comparing quality of ongoing product support, reviewers felt that Apptivo is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Apptivo over Dynamics 365 Field Service.
Pricing
Entry-Level Pricing
Apptivo
Lite
$20.00
1 User Per Month
- 18 Apps
- 100 Custom Fields per app
- 25 Workflows
Dynamics 365 Field Service
No pricing availableFree Trial
Apptivo
Free Trial is available
Dynamics 365 Field Service
No trial information availableRatings
Meets Requirements
8.5
173
8.6
132
Ease of Use
8.3
179
8.3
134
Ease of Setup
7.8
108
8.0
49
Ease of Admin
8.1
103
8.3
49
Quality of Support
9.1
171
8.3
129
Has the product been a good partner in doing business?
9.0
101
8.4
47
Product Direction (% positive)
8.7
172
7.6
128
Features by Category
Sales Force Automation
8.3
105
|
Verified
Not enough data
6.6
67
Not enough data
7.6
99
|
Verified
Not enough data
8.1
92
|
Verified
Not enough data
7.1
63
|
Verified
Not enough data
7.2
75
|
Verified
Not enough data
7.7
78
|
Verified
Not enough data
7.7
76
|
Verified
Not enough data
7.6
77
|
Verified
Not enough data
Marketing Automation
6.9
77
|
Verified
Not enough data
7.1
69
|
Verified
Not enough data
7.9
91
|
Verified
Not enough data
6.3
62
Not enough data
Customer Support
7.6
75
|
Verified
Not enough data
8.0
76
|
Verified
Not enough data
7.6
74
|
Verified
Not enough data
7.9
70
Not enough data
7.7
66
|
Verified
Not enough data
Reporting & Analytics
7.0
83
|
Verified
Not enough data
7.8
85
|
Verified
Not enough data
6.5
63
|
Verified
Not enough data
Mobile & Social
6.4
63
Not enough data
6.6
65
Not enough data
7.4
70
|
Verified
Not enough data
Platform
8.1
82
|
Verified
Not enough data
7.7
73
|
Verified
Not enough data
8.2
78
|
Verified
Not enough data
7.0
61
Not enough data
6.0
55
Not enough data
7.1
64
|
Verified
Not enough data
8.1
72
|
Verified
Not enough data
7.4
66
|
Verified
Not enough data
Integration
7.5
70
|
Verified
Not enough data
6.8
59
|
Verified
Not enough data
6.6
54
Not enough data
Generative AI
6.9
24
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
9.3
10
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.7
10
|
Verified
Not enough data
7.8
10
Not enough data
8.2
10
|
Verified
Not enough data
8.2
11
Not enough data
9.1
11
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
10
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
9.1
11
Not enough data
7.8
10
Not enough data
7.7
10
|
Verified
Not enough data
Platform
9.2
6
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.6
8
|
Verified
Not enough data
6.3
5
|
Verified
Not enough data
9.7
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
Tasks
8.3
21
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
8.3
22
|
Verified
Not enough data
8.4
20
|
Verified
Not enough data
8.1
21
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
21
|
Verified
Not enough data
Feature Not Available
Not enough data
Projects
8.7
19
|
Verified
Not enough data
8.4
19
|
Verified
Not enough data
7.7
17
|
Verified
Not enough data
8.0
19
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
20
|
Verified
Not enough data
Feature Not Available
Not enough data
7.8
18
|
Verified
Not enough data
7.5
17
|
Verified
Not enough data
Resource Management
8.2
18
|
Verified
Not enough data
8.0
18
|
Verified
Not enough data
7.9
21
|
Verified
Not enough data
Project Monitoring
7.9
16
|
Verified
Not enough data
7.9
16
|
Verified
Not enough data
8.6
20
|
Verified
Not enough data
Generative AI
7.1
7
Not enough data
7.1
7
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
8.8
17
Not enough data
8.7
18
Not enough data
8.6
16
Not enough data
Bill Processing
8.6
17
Not enough data
7.9
15
Not enough data
8.3
17
Not enough data
Integration
8.3
16
Not enough data
8.8
16
Not enough data
7.7
15
Not enough data
Agentic AI - Billing
Not enough data
Not enough data
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Presentation and Forms
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.9
6
7.7
5
6.9
6
Not enough data
Before the Job
9.0
23
8.2
93
7.8
20
8.0
80
8.1
24
8.1
85
8.2
20
7.8
79
On the Job
7.8
20
8.3
90
7.9
21
8.3
101
8.0
19
Feature Not Available
7.9
21
8.2
92
8.3
18
7.7
16
After the Job
7.9
22
8.2
98
7.0
20
8.0
93
8.3
20
7.8
88
8.5
21
8.1
86
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Time Tracking
7.5
19
Not enough data
8.1
20
Not enough data
7.9
19
Not enough data
Client Invoicing
9.2
15
Not enough data
9.2
14
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
8.0
16
Not enough data
Administration
8.3
16
Not enough data
8.2
17
Not enough data
8.6
17
Not enough data
8.6
14
Not enough data
8.8
17
Not enough data
Platform
8.5
17
Not enough data
9.4
14
Not enough data
9.0
13
Not enough data
9.0
17
Not enough data
8.4
15
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Apptivo and Dynamics 365 Field Service are categorized as Field Service Management
Reviews
Reviewers' Company Size
Apptivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.6%
Construction
6.6%
Marketing and Advertising
6.1%
Telecommunications
3.8%
Real Estate
3.8%
Other
73.1%
Hospital & Health Care
7.4%
Education Management
5.4%
Computer Software
4.7%
Information Technology and Services
4.0%
Higher Education
3.4%
Other
75.2%
Alternatives
Discussions
Do I have to pay for each app I use?
1 Comment
Official Response from Apptivo
No, all apps are included within the single monthly price, offering unparalleled value for your business.Read more
Can I access Apptivo Apps using my Mobile phone?
1 Comment
Official Response from Apptivo
Apptivo is accessible through all mobile phones using our Android, iOS, or Windows apps. You can also use your mobile web browser to access Apptivo as well.Read more
Do I need an experienced IT consultant to setup/manage my account?
1 Comment
Official Response from Apptivo
No that’s not needed. If you are just getting started, you should be able to navigate around the various Apps and get started with the ones that are most...Read more
Dynamics 365 Field Service has no discussions with answers
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