Compare Apptivo vs AzureDesk

See this
comparison of Apptivo vs. AzureDesk
based on data from user reviews. Apptivo rates 4.2/5 stars with 60 reviews. AzureDesk rates 4.6/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Free
 
Premium
$10
user/month
 
Ultimate
$25
user/month
 
Enterprise
Contact Us
 
Free Trial
Free Trial
Apptivo
Starter
Free
Premium
$10user/month
Ultimate
$25user/month
Enterprise
Contact Us
Free Trial
AzureDesk
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.9
Ease of Use
Ease of Use
7.6
9.6
Ease of Setup
Ease of Setup
7.2
9.8
Ease of Admin
Ease of Admin
7.5
9.8
Quality of Support
Quality of Support
8.3
9.6
Ease of Doing Business With
Ease of Doing Business With
8.4
10.0
Product Direction (% positive)
Product Direction (% positive)
7.6
9.1
Meets Requirements
Apptivo
7.9
AzureDesk
8.9
Ease of Use
Apptivo
7.6
AzureDesk
9.6
Ease of Setup
Apptivo
7.2
AzureDesk
9.8
Ease of Admin
Apptivo
7.5
AzureDesk
9.8
Quality of Support
Apptivo
8.3
AzureDesk
9.6
Ease of Doing Business With
Apptivo
8.4
AzureDesk
10.0
Product Direction (% positive)
Apptivo
7.6
AzureDesk
9.1

Features

Ticket and Case Management
Ticket creation user experience
Apptivo
Not enough data available
AzureDesk
9.0
Ticket response user experience
Apptivo
Not enough data available
AzureDesk
9.3
Workflow
Apptivo
Not enough data available
AzureDesk
8.8
Response Automation
Apptivo
Not enough data available
AzureDesk
9.1
SLA Management
Apptivo
Not enough data available
AzureDesk
8.5
Attachments/Screencasts
Apptivo
Not enough data available
AzureDesk
8.8
Ticket Collaboration
Apptivo
Not enough data available
AzureDesk
9.3
Communication Channels
Customer Portal
Apptivo
Not enough data available
AzureDesk
8.8
Email to Case
Apptivo
Not enough data available
AzureDesk
9.4
Chat/Live Support
Apptivo
Not enough data available
AzureDesk
Not enough data available
Social Integration
Apptivo
Not enough data available
AzureDesk
Not enough data available
Call Center
Make, Receive, and Record Calls
Apptivo
Not enough data available
AzureDesk
Not enough data available
Customer and Contacts Database
Apptivo
Not enough data available
AzureDesk
8.6
Products and Version Tracking
Apptivo
Not enough data available
AzureDesk
9.2
Call Scripting
Apptivo
Not enough data available
AzureDesk
8.6
Interactive Voice Response (IVR)
Apptivo
Not enough data available
AzureDesk
Not enough data available
Self Service/Community
Forums
Apptivo
Not enough data available
AzureDesk
7.9
Knowledge Base
Apptivo
Not enough data available
AzureDesk
9.1
Ideas/Feedback
Apptivo
Not enough data available
AzureDesk
9.3
Q&A
Apptivo
Not enough data available
AzureDesk
8.5
Reporting & Analytics
Social Monitoring
Apptivo
Not enough data available
AzureDesk
9.2
Reporting
Apptivo
Not enough data available
AzureDesk
9.3
Dashboards
Apptivo
Not enough data available
AzureDesk
8.9
Platform
Mobile User Support
Apptivo
Not enough data available
AzureDesk
Not enough data available
ITIL Compliance
Apptivo
Not enough data available
AzureDesk
Not enough data available
Customization
Apptivo
Not enough data available
AzureDesk
Not enough data available
User, Role, and Access Management
Apptivo
Not enough data available
AzureDesk
Not enough data available
Internationalization
Apptivo
Not enough data available
AzureDesk
Not enough data available
Performance & Reliability
Apptivo
Not enough data available
AzureDesk
9.7
Integration APIs
Apptivo
Not enough data available
AzureDesk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.1%
66.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
13.6%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
0%
Apptivo
Small-Business
83.1%
Mid-Market
13.6%
Enterprise
3.4%
AzureDesk
Small-Business
66.7%
Mid-Market
33.3%
Enterprise
0%

Reviewers' Industry

 
Marketing and Advertising
10.0%
Information Technology and Services
26.7%
 
Information Technology and Services
8.3%
Management Consulting
13.3%
 
Real Estate
6.7%
Transportation/Trucking/Railroad
6.7%
 
Internet
5.0%
Real Estate
6.7%
 
Professional Training & Coaching
3.3%
Publishing
6.7%
 
Other
66.7%
Other
40.0%
Apptivo
Marketing and Advertising
10.0%
Information Technology and Services
8.3%
Real Estate
6.7%
Internet
5.0%
Professional Training & Coaching
3.3%
Other
66.7%
AzureDesk
Information Technology and Services
26.7%
Management Consulting
13.3%
Transportation/Trucking/Railroad
6.7%
Real Estate
6.7%
Publishing
6.7%
Other
40.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Vernessa T.
Consultant in Writing and Editing

I like how detail views are available from most places; call logs, projects, tasks, notes can be associated with a contact or company or opportunity. The integration with email is excellent, right down to making it easy to connect your email boxes. One...

User in Information Technology and Services

The app is very user friendly , help me to achieve the goals for my company

Most Helpful Critical Review
Most Helpful Critical Review
Dave G.
Administrator in Facilities Services

I love the look of the interface but I don't like the inflexibility. For example, on the contact screen overview page you see all the contact info. Which is great....the first time you create the contact. But every time after that, I don't need to see...

 
Apptivo
Most Helpful Favorable Review
Vernessa T.
Consultant in Writing and Editing

I like how detail views are available from most places; call logs, projects, tasks, notes can be associated with a contact or company or opportunity. The integration with email is excellent, right down to making it easy to connect your email boxes. One...

Most Helpful Critical Review
Dave G.
Administrator in Facilities Services

I love the look of the interface but I don't like the inflexibility. For example, on the contact screen overview page you see all the contact info. Which is great....the first time you create the contact. But every time after that, I don't need to see...

AzureDesk
Most Helpful Favorable Review
User in Information Technology and Services

The app is very user friendly , help me to achieve the goals for my company

Screenshots

 
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Videos

 

A general introduction to Apptivo as a whole.

No videos provided
Apptivo

A general introduction to Apptivo as a whole.

AzureDesk
No videos provided

Downloads

 No downloads provided
AzureDesk
No downloads provided
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