G2 reviewers report that Applied Epic excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Macaw Agency Management System. Users appreciate its robust features and seamless integration capabilities, particularly highlighting the platform's ability to integrate with Office 365 applications and Adobe tools.
Users say that Applied Epic's implementation process is notably efficient, with many praising the helpful online tutorials that guide them through workflows and client management. This ease of setup contrasts with Macaw, where some users have noted challenges in configuration despite its self-configuration capabilities.
Reviewers mention that Applied Epic's logging and notes system enhances daily operations, making it easier to track client interactions and manage tasks. In comparison, while Macaw is described as simple and user-friendly, it lacks some of the advanced features that Applied Epic offers for comprehensive task management.
According to verified reviews, the quality of support for Applied Epic is highly rated, with users appreciating the responsive assistance they receive. Macaw also has a good support system, but some users feel that it may not be as extensive or proactive as that of Applied Epic.
Users highlight that Applied Epic's investment in technology, particularly in AI, has significantly improved its functionality, allowing for better data management and reporting. Macaw, while stable and reliable, does not seem to offer the same level of technological advancement, which may limit its appeal for users looking for cutting-edge features.
G2 reviewers note that Applied Epic's strong performance in areas like policy management and invoicing makes it a preferred choice for many small businesses. In contrast, while Macaw serves a similar market segment, its lower ratings in these critical areas suggest it may not meet the same level of user expectations.
Pricing
Entry-Level Pricing
Applied Epic
No pricing available
Macaw Agency Management System
No pricing available
Free Trial
Applied Epic
No trial information available
Macaw Agency Management System
No trial information available
Ratings
Meets Requirements
8.6
1,013
7.5
10
Ease of Use
8.1
1,402
7.3
11
Ease of Setup
7.3
987
Not enough data
Ease of Admin
7.7
441
Not enough data
Quality of Support
8.8
975
7.7
11
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