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Compare Applied Epic and Duck Creek Claims 
Featured Products
At a Glance
Market Segments
Small-Business (71.6% of reviews)
Enterprise (72.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Applied Epic
Star Rating
(1,555)4.4 out of 5
Market Segments
Small-Business (71.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Applied EpicDuck Creek Claims
Star Rating
(12)4.4 out of 5
Market Segments
Enterprise (72.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Duck Creek ClaimsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Duck Creek Claims excels in ease of setup with a score of 8.8, making it a preferred choice for enterprises looking for a quick implementation, while Applied Epic's lower score of 6.9 indicates a more complex setup process that may require additional resources.
- Reviewers mention that Duck Creek Claims offers robust claims management features, particularly in claims processing with a score of 8.0, which includes automated workflow management and task assignment, whereas Applied Epic, while strong in policy management (8.9), does not match the same level of automation in claims processing.
- G2 users highlight Duck Creek Claims' superior ease of use with a score of 9.2, which is particularly beneficial for teams needing to quickly adapt to the software, compared to Applied Epic's score of 8.0, which suggests a steeper learning curve for new users.
- Users on G2 report that Duck Creek Claims has a strong quality of support with a score of 8.3, which is crucial for enterprises that require timely assistance, while Applied Epic's support score of 8.8 is commendable but does not significantly outshine Duck Creek in this area.
- Reviewers mention that Duck Creek Claims provides effective document uploads and online claims forms, enhancing the claims submission process, while Applied Epic's features in this area are less emphasized, leading to a potentially less streamlined experience for users.
- Users say that Duck Creek Claims' analytics and reporting capabilities, particularly in claim data insights, are well-received, scoring 7.8, while Applied Epic's reporting features, although solid, do not offer the same depth in claims analytics, which may be a deciding factor for data-driven organizations.
Pricing
Entry-Level Pricing
Applied Epic
No pricing availableDuck Creek Claims
No pricing availableFree Trial
Applied Epic
No trial information availableDuck Creek Claims
No trial information availableRatings
Meets Requirements
8.6
1,013
8.2
10
Ease of Use
8.1
1,401
9.2
10
Ease of Setup
7.3
986
8.8
7
Ease of Admin
7.7
441
9.4
6
Quality of Support
8.8
975
8.3
10
Has the product been a good partner in doing business?
8.6
457
9.0
7
Product Direction (% positive)
8.6
1,005
8.5
8
Features by Category
Claims Submission - Insurance Claims Management
Not enough data
Not enough data
Not enough data
Not enough data
Claims Processing - Insurance Claims Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Claims Tracking - Insurance Claims Management
Not enough data
Not enough data
Not enough data
Not enough data
Claims Settlement- Insurance Claims Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management - Insurance Claims Management
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and reporting - Insurance Claims Management
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.5
710
Not enough data
8.4
783
Not enough data
8.0
720
Not enough data
7.1
649
Not enough data
7.8
768
Not enough data
7.3
612
Not enough data
8.0
767
Not enough data
8.4
779
Not enough data
Insurance Documentation
8.0
727
Not enough data
8.9
814
Not enough data
8.1
751
Not enough data
7.7
654
Not enough data
Categories
Categories
Shared Categories
Applied Epic and Duck Creek Claims share no categories
Unique Categories
Applied Epic is categorized as Insurance Agency Management Systems
Duck Creek Claims is categorized as Insurance Claims Management
Reviews
Reviewers' Company Size
Applied Epic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Duck Creek Claims
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
91.7%
Accounting
3.5%
Construction
1.1%
Financial Services
0.7%
Information Technology and Services
0.3%
Other
2.6%
Insurance
45.5%
Financial Services
36.4%
Information Technology and Services
18.2%
‐
‐
Other
0.0%
Alternatives
Discussions
Accounting - Does your agency reconcile direct bill commission statements?
4 Comments
MP
yesRead more
Is there a way to add taxes and fees so that it carries over into the invoicing section?
3 Comments
LM
Taxes and fees are processed as transactions to a policy. You can add custom transactions in Configure>Accounting>Transaction Codes.Read more
What is the best way to implement Best Practices for reports on renewal and new business retention?
2 Comments
TB
If you forward to me your email address I can send to you the Criteria that I use for both.Read more
Duck Creek Claims has no more discussions with answers
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