# Apple Remote Desktop vs Zoho Assist Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Assist excels in user experience, with many praising its **fast and reliable remote connections** that work well even on low bandwidth. Users appreciate the **clean interface** and features like **unattended access** and **file transfer** , making it a favorite for those needing efficient remote support.
- **According to verified reviews** , Apple Remote Desktop is noted for its **ease of setup** and **good remote access speed** , particularly among Mac users. Reviewers highlight that it is the only native remote desktop tool for Mac, which simplifies the experience for those in the Apple ecosystem.
- **Users say** that Zoho Assist's setup process is incredibly straightforward, requiring minimal technical know-how. This ease of implementation is a significant advantage for teams looking to get started quickly without extensive training.
- **Reviewers mention** that while Apple Remote Desktop has a solid performance, it has fewer recent reviews compared to Zoho Assist, which may indicate a decline in user engagement or satisfaction. This could be a concern for potential buyers looking for a product with active user feedback.
- **G2 reviewers highlight** that Zoho Assist has a higher overall satisfaction score, reflecting its strong market presence and user approval. The product's ability to provide **live analytics** and insights into accessed devices is particularly appreciated, enhancing its value for IT professionals.
- **According to user feedback** , while Apple Remote Desktop performs well for basic remote access needs, it may not meet the diverse requirements of users who need advanced features like **cross-platform access** and **mobile device support** , where Zoho Assist shines with its broader capabilities.



| | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 53 | 693 | 
| **Largest Market Segment** | Small-Business (35.8% of reviews) | Small-Business (71.5% of reviews) | 
| **Entry Level Price** | No pricing available | $0 1 Remote Support Technician and 5 Unattended Computers | 

---
## Top Pros & Cons

### Apple Remote Desktop

Pros:
- Ease of Use (2 reviews)
- File Transfer (1 reviews)

Cons:
- Connection Issues (2 reviews)
- Feature Limitations (1 reviews)

### Zoho Assist

Pros:
- Ease of Use (143 reviews)
- Remote Access (98 reviews)

Cons:
- Remote Access Issues (32 reviews)
- Feature Limitations (21 reviews)

---
## Ratings Comparison
| Rating | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
  | **Meets Requirements** | 8.4 (47 reviews) | 9.2 (573 reviews) | 
  | **Ease of Use** | 8.7 (47 reviews) | 9.3 (586 reviews) | 
  | **Ease of Setup** | 8.2 (19 reviews) | 9.3 (503 reviews) | 
  | **Ease of Admin** | 8.1 (18 reviews) | 9.3 (414 reviews) | 
  | **Quality of Support** | 8.0 (35 reviews) | 9.0 (481 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (14 reviews) | 9.2 (399 reviews) | 
  | **Product Direction (% positive)** | 6.0 (47 reviews) | 9.4 (559 reviews) | 

---
## Pricing

### Apple Remote Desktop

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Apple Remote Desktop** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Communication

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Apple Remote Desktop** | N/A | N/A |
| **Zoho Assist** | 7.7/10 | 53 |

#### Presenter Tools

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Live Preview** | Not enough data | 7.6 (45 reviews) | 
| **Notifications Blocker** | Not enough data | 6.9 (43 reviews) | 
| **Remote Control** | Not enough data | 8.5 (44 reviews) | 
| **Switch Presenter** | Not enough data | 7.8 (43 reviews) | 

#### Conferencing Options

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Group Live Chat** | Not enough data | 7.8 (44 reviews) | 
| **Audio Conferencing** | Not enough data | 7.5 (46 reviews) | 
| **Video Conferencing** | Not enough data | 7.4 (46 reviews) | 

#### Application Tools

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Password Protection** | Not enough data | 8.1 (40 reviews) | 
| **Recording** | Not enough data | 7.8 (42 reviews) | 
| **In-Browser Application** | Not enough data | 8.7 (46 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Decision Making** | Not enough data | 6.3 (22 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Apple Remote Desktop** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Apple Remote Desktop** | N/A | N/A |
| **Zoho Assist** | 8.5/10 | 268 |

#### Administration

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.3 (229 reviews) | 
| **File Sharing** | Not enough data | 8.6 (199 reviews) | 
| **Session Recording** | Not enough data | 8.3 (172 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.4 (226 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.5 (178 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.7 (183 reviews) | 

#### Maintenance

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.6 (184 reviews) | 
| **Remote Printing** | Not enough data | 8.2 (163 reviews) | 

#### Communication 

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Text Chat** | Not enough data | 8.5 (180 reviews) | 
| **VoIP** | Not enough data | 7.3 (146 reviews) | 
| **Video Conference Call** | Not enough data | 7.1 (148 reviews) | 
| **Screen Annotations** | Not enough data | 7.9 (147 reviews) | 

#### Security

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.7 (160 reviews) | 
| **Compliance** | Not enough data | 8.8 (152 reviews) | 

#### Device Support

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.3 (168 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.9 (178 reviews) | 
| **Cross-Platform** | Not enough data | 8.8 (171 reviews) | 

#### Performance

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (163 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Apple Remote Desktop** | N/A | N/A |
| **Zoho Assist** | 8.8/10 | 9 |

#### Administration

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Access Control** | Not enough data | 8.9 (9 reviews) | 
| **Web Page Navigation** | Not enough data | 8.8 (8 reviews) | 
| **Real Time Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Security

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Data Security** | Not enough data | 8.8 (8 reviews) | 
| **Data Masking** | Not enough data | 8.5 (8 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Apple Remote Desktop** | 7.5/10 | 12 |
| **Zoho Assist** | 8.5/10 | 263 |

#### Administration

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Usage Information** | 8.3 (11 reviews) | Feature Not Available | 
| **Integrations** | 7.9 (11 reviews) | 8.3 (195 reviews) | 
| **Diagnostics** | 8.1 (12 reviews) | 8.2 (196 reviews) | 
| **Session Recording** | 8.1 (6 reviews) | 8.1 (176 reviews) | 
| **Session Transfer** | 7.4 (9 reviews) | 8.2 (175 reviews) | 
| **Unattended Access** | 8.0 (11 reviews) | 9.2 (224 reviews) | 
| **File Sharing** | 8.3 (11 reviews) | 8.6 (208 reviews) | 

#### Platform

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Cross-Platform Access** | 6.3 (9 reviews) | 8.7 (202 reviews) | 
| **Mobile Device Access** | 5.5 (7 reviews) | 8.3 (190 reviews) | 
| **Applications Management** | 7.4 (12 reviews) | Feature Not Available | 
| **Remote Device Control** | 9.1 (11 reviews) | 9.2 (217 reviews) | 

#### Security

| Feature | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Remote Wipe** | 6.8 (10 reviews) | Feature Not Available | 
| **Device Management** | 7.5 (10 reviews) | Feature Not Available | 
| **Device Enrollment** | 6.8 (11 reviews) | 8.4 (163 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)


**Unique to Zoho Assist (4):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Remote Support Software](https://www.g2.com/categories/remote-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Apple Remote Desktop | Zoho Assist | 
|---|---|---|
| **Small-Business** | 35.8% | 71.5% | 
| **Mid-Market** | 30.2% | 23.3% | 
| **Enterprise** | 34.0% | 5.2% | 

### By Industry

#### Apple Remote Desktop

- **Information Technology and Services:** 15.1%
- **Computer Software:** 7.5%
- **Education Management:** 7.5%
- **Primary/Secondary Education:** 7.5%
- **Higher Education:** 7.5%
- **Oil & Energy:** 5.7%
- **Marketing and Advertising:** 5.7%
- **Entertainment:** 5.7%
- **Non-Profit Organization Management:** 3.8%
- **Music:** 3.8%
- **Other:** 30.2%

#### Zoho Assist

- **Information Technology and Services:** 26.5%
- **Computer & Network Security:** 7.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 2.6%
- **Retail:** 2.5%
- **Non-Profit Organization Management:** 2.3%
- **Education Management:** 2.2%
- **Consulting:** 2.0%
- **Automotive:** 2.0%
- **Computer Hardware:** 2.0%
- **Other:** 44.7%

---
## Alternatives

### Alternatives to Apple Remote Desktop

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [Parsec](https://www.g2.com/products/parsec/reviews) — 4.7/5 stars (26 reviews)
- [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)

### Alternatives to Zoho Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (637 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)

---
## Top Discussions

### Apple Remote Desktop

- Title: [What is Apple Remote Desktop used for?](https://www.g2.com/discussions/what-is-apple-remote-desktop-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Remote Control: Apple Remote Desktop allows you to control another Mac computer remotely. This is particularly useful for providing technical support or..."
- Title: [How do I get Apple Remote Desktop for free?](https://www.g2.com/discussions/how-do-i-get-apple-remote-desktop-for-free) — 1 comment
  > **Top comment:** "Apple Remote Desktop is not available for free. It is a paid software application developed by Apple. designed to enable users to remotely manage and control..."

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/apple-remote-desktop-vs-zoho-assist)