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Compare Apple Remote Desktop and BeyondTrust Remote Support 
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At a Glance
Market Segments
Small-Business (35.8% of reviews)
Enterprise (49.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Apple Remote Desktop
Star Rating
(53)4.3 out of 5
Market Segments
Small-Business (35.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Apple Remote DesktopBeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, making it a preferred choice for seamless collaboration, while Apple Remote Desktop, with a score of 8.4, is noted for its basic functionality in this area.
- Reviewers mention that BeyondTrust's "Session Recording" feature, rated at 9.0, provides excellent documentation for support sessions, whereas Apple Remote Desktop's lower score of 8.1 indicates it may not meet the same level of user expectations for this critical feature.
- G2 users highlight BeyondTrust's "Multi-Factor Authentication" feature, scoring 9.0, as a significant advantage for security-conscious organizations, while Apple Remote Desktop's security features, though adequate, do not offer the same level of robust authentication options.
- Users on G2 appreciate BeyondTrust's "Centralized Management" capabilities, rated at 9.0, which streamline administrative tasks, contrasting with Apple Remote Desktop's score of 8.0, indicating a less efficient management experience.
- Reviewers say that BeyondTrust's "Unattended Remote Access" feature, scoring 8.9, is highly valued for remote support scenarios, while Apple Remote Desktop's score of 8.0 suggests it may not provide the same level of convenience for users needing unattended access.
- Users report that BeyondTrust's "Compliance" rating of 9.0 is a strong selling point for enterprises needing to adhere to strict regulations, while Apple Remote Desktop's lower score of 7.0 in this area raises concerns for organizations prioritizing compliance in their remote support solutions.
Pricing
Entry-Level Pricing
Apple Remote Desktop
No pricing availableBeyondTrust Remote Support
No pricing availableFree Trial
Apple Remote Desktop
No trial information availableBeyondTrust Remote Support
Free Trial is available
Ratings
Meets Requirements
8.4
47
9.4
327
Ease of Use
8.7
47
9.3
329
Ease of Setup
8.2
19
8.7
224
Ease of Admin
8.1
18
9.0
204
Quality of Support
8.0
35
9.2
303
Has the product been a good partner in doing business?
8.6
14
9.4
199
Product Direction (% positive)
6.0
47
9.1
324
Features by Category
Administration
Not enough data
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Functionality
Not enough data
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Monitoring
Not enough data
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Reporting
Not enough data
9.0
21
Not enough data
9.1
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
9.7
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
125
Not enough data
9.2
124
Not enough data
9.0
111
Not enough data
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
Maintenance
Not enough data
8.8
112
Not enough data
7.8
86
Communication
Not enough data
8.8
115
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Security
Not enough data
9.0
97
Not enough data
9.1
108
Device Support
Not enough data
8.3
92
Not enough data
8.8
102
Not enough data
8.8
101
Performance
Not enough data
8.6
104
Administration
8.3
11
9.0
92
7.9
11
8.5
84
8.1
12
8.7
90
8.1
6
9.0
86
7.4
9
9.1
91
8.0
11
8.8
87
8.3
11
9.1
97
Platform
6.3
9
9.0
91
5.5
7
8.1
79
7.4
12
8.5
82
9.1
11
9.3
91
Security
6.8
10
8.6
63
7.5
10
8.7
76
6.8
11
8.7
77
Categories
Categories
Shared Categories
Apple Remote Desktop and BeyondTrust Remote Support are categorized as Remote Desktop
Unique Categories
Apple Remote Desktop has no unique categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
Reviews
Reviewers' Company Size
Apple Remote Desktop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.1%
Primary/Secondary Education
7.5%
Higher Education
7.5%
Education Management
7.5%
Computer Software
7.5%
Other
54.7%
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Discussions
What is Apple Remote Desktop used for?
1 Comment
HP
Remote Control: Apple Remote Desktop allows you to control another Mac computer remotely. This is particularly useful for providing technical support or...Read more
How do I get Apple Remote Desktop for free?
1 Comment
HP
Apple Remote Desktop is not available for free. It is a paid software application developed by Apple. designed to enable users to remotely manage and control...Read more
Apple Remote Desktop has no more discussions with answers
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
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