# Appier AIRIS (formerly Woopra), Countly vs Heap Comparison

| | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 207 | 20 | 1,097 | 
| **Largest Market Segment** | Small-Business (54.1% of reviews) | Small-Business (55.0% of reviews) | Mid-Market (54.1% of reviews) | 
| **Entry Level Price** | $0 500,000 actions/month | Free forever | Free 10000 Sessions Per Month | 

---
## Top Pros & Cons

### Appier AIRIS (formerly Woopra)

Pros:
- Ease of Use (2 reviews)
- Intuitive (2 reviews)

Cons:
- Complexity (2 reviews)
- Steep Learning Curve (2 reviews)

### Countly

Pros:
- Ease of Use (1 reviews)

Cons:
- Lack of Recommendations (1 reviews)
- Limitations (1 reviews)

### Heap

Pros:
- Ease of Use (7 reviews)
- Insights (5 reviews)

Cons:
- Data Inaccuracy (4 reviews)
- Data Management Issues (3 reviews)

---
## Ratings Comparison
| Rating | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (178 reviews) | 8.2 (19 reviews) | 8.6 (857 reviews) | 
  | **Ease of Use** | 8.7 (181 reviews) | 8.4 (19 reviews) | 8.1 (867 reviews) | 
  | **Ease of Setup** | 8.7 (83 reviews) | 8.6 (13 reviews) | 8.5 (315 reviews) | 
  | **Ease of Admin** | 8.8 (69 reviews) | 8.3 (12 reviews) | 8.6 (317 reviews) | 
  | **Quality of Support** | 8.6 (157 reviews) | 8.0 (18 reviews) | 8.7 (680 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (64 reviews) | 7.5 (12 reviews) | 8.8 (299 reviews) | 
  | **Product Direction (% positive)** | 8.8 (176 reviews) | 9.4 (18 reviews) | 8.7 (796 reviews) | 

---
## Pricing

### Appier AIRIS (formerly Woopra)

#### Entry-Level Pricing

Plan: Core

Price: $0 500,000 actions/month

Description: Learn & Experiment

Key Features:
- Journey Reports — Build and analyze the complete user journey from first touch to immersive product usage.
- Trends Reports — Discover how key metrics change over time and the behaviors that drive success.
- Attribution Reports — Quantify the effectiveness of various touchpoints or campaigns that lead to conversions.

[Browse all 4 editions](https://www.g2.com/products/appier-airis-formerly-woopra/pricing)

#### Free Trial

Yes

### Countly

#### Entry-Level Pricing

Plan: Community Edition

Price: Free forever

Description: Your own analytics server.
Power of open source meets analytics.

Key Features:
- Selection of Countly features
- Self-hosted
- Non-commercial use

[Browse all 2 editions](https://www.g2.com/products/countly/pricing)

#### Free Trial

Yes

### Heap

#### Entry-Level Pricing

Plan: Free

Price: Free 10000 Sessions Per Month

Description: Find product-market fit

Key Features:
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources

[Browse all 4 editions](https://www.g2.com/products/heap/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | 8.7/10 | 139 |
| **Countly** | N/A | N/A |
| **Heap** | 8.3/10 | 564 |

#### Metrics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Sessions - Digital Analytics** | 9.0 (119 reviews) | Not enough data | 8.6 (397 reviews) | 
| **Engagement** | 8.8 (118 reviews) | Not enough data | 8.4 (365 reviews) | 
| **Entry and Exit Pages** | 8.7 (117 reviews) | Not enough data | 8.3 (327 reviews) | 
| **Standard Event Tracking** | 8.9 (120 reviews) | Not enough data | 9.0 (398 reviews) | 
| **Custom Event Tracking** | 9.1 (117 reviews) | Not enough data | 8.8 (391 reviews) | 
| **Retention** | 8.6 (106 reviews) | Not enough data | 8.0 (305 reviews) | 
| **Return** | 8.7 (108 reviews) | Not enough data | 8.1 (279 reviews) | 
| **Conversions** | 8.8 (105 reviews) | Not enough data | 8.7 (347 reviews) | 
| **Funnels** | 8.6 (102 reviews) | Not enough data | 8.7 (368 reviews) | 

#### Reporting

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Real-Time Reporting** | 9.2 (123 reviews) | Not enough data | 8.6 (365 reviews) | 
| **Trending** | 8.6 (110 reviews) | Not enough data | 8.0 (293 reviews) | 
| **Retroactive Reporting** | 8.5 (101 reviews) | Not enough data | 8.7 (330 reviews) | 
| **Segmentation** | 8.7 (112 reviews) | Not enough data | 8.3 (358 reviews) | 
| **Mobile Reporting** | 8.5 (97 reviews) | Not enough data | 8.2 (205 reviews) | 
| **Unification Across Devices** | 8.2 (94 reviews) | Not enough data | 8.4 (225 reviews) | 
| **Custom Reports and Dashboards** | 8.5 (108 reviews) | Not enough data | 8.3 (375 reviews) | 

#### Other

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **User Data** | 8.6 (115 reviews) | Not enough data | 8.4 (339 reviews) | 
| **Site Search Reporting** | 8.6 (96 reviews) | Not enough data | 8.0 (185 reviews) | 
| **Load Time Monitoring** | 8.5 (88 reviews) | Not enough data | 7.6 (192 reviews) | 
| **Campaign Tracking** | 8.7 (99 reviews) | Not enough data | 8.2 (214 reviews) | 
| **E-Commerce** | 8.6 (87 reviews) | Not enough data | 8.1 (149 reviews) | 
| **Promotional Messages** | 8.6 (76 reviews) | Not enough data | 8.0 (45 reviews) | 
| **Administration Alerts** | 8.4 (86 reviews) | Not enough data | 7.9 (47 reviews) | 

#### Agentic AI - Digital Analytics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **API / Integrations** | 8.8 (104 reviews) | Not enough data | 8.4 (274 reviews) | 
| **QA Testing** | 8.9 (85 reviews) | Not enough data | 8.6 (99 reviews) | 
| **Performance and Reliability** | 8.8 (106 reviews) | Not enough data | 8.6 (412 reviews) | 
| **User, Role, and Access Management** | 8.8 (106 reviews) | Not enough data | 8.7 (388 reviews) | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | N/A | N/A |
| **Countly** | N/A | N/A |
| **Heap** | 8.3/10 | 118 |

#### User Identification

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Demographics** | Not enough data | Not enough data | 8.1 (41 reviews) | 
| **User Segmentation** | Not enough data | Not enough data | 8.6 (94 reviews) | 
| **Geolocation** | Not enough data | Not enough data | 8.5 (68 reviews) | 

#### Tracking & Reporting

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Custom Event Tracking** | Not enough data | Not enough data | 8.6 (102 reviews) | 
| **Real-Time Insights** | Not enough data | Not enough data | 8.4 (93 reviews) | 
| **Attribution** | Not enough data | Not enough data | 8.1 (80 reviews) | 
| **Dashboard** | Not enough data | Not enough data | 8.1 (97 reviews) | 
| **User Path Tracking** | Not enough data | Not enough data | 8.2 (96 reviews) | 
| **User Activity History** | Not enough data | Not enough data | 8.4 (90 reviews) | 

#### Metrics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Engagement** | Not enough data | Not enough data | 8.3 (65 reviews) | 
| **Exit Tracking** | Not enough data | Not enough data | 7.9 (51 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.0 (56 reviews) | 
| **Return** | Not enough data | Not enough data | 8.2 (57 reviews) | 
| **Conversions** | Not enough data | Not enough data | 8.4 (68 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | N/A | N/A |
| **Countly** | N/A | N/A |
| **Heap** | N/A | N/A |

#### Messenger

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | Not enough data | 

#### Customers

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | N/A | N/A |
| **Countly** | N/A | N/A |
| **Heap** | 9.1/10 | 85 |

#### User Behavior

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Click Tracking** | Not enough data | Not enough data | 9.4 (83 reviews) | 
| **Mouse Movement ** | Not enough data | Not enough data | 9.0 (73 reviews) | 
| **Frustration Tracking** | Not enough data | Not enough data | 9.0 (69 reviews) | 

#### A/B Testing 

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Error and Bug Tracking** | Not enough data | Not enough data | 9.1 (52 reviews) | 
| **Split URL Testing** | Not enough data | Not enough data | 8.9 (24 reviews) | 
| **Data Analysis** | Not enough data | Not enough data | 9.3 (61 reviews) | 
| **Notes** | Not enough data | Not enough data | 9.3 (44 reviews) | 

#### Visitor Information

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **User Identification** | Not enough data | Not enough data | 9.3 (66 reviews) | 
| **Search Box** | Not enough data | Not enough data | 8.9 (61 reviews) | 

#### Agentic AI - Session Replay

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | N/A | N/A |
| **Countly** | N/A | N/A |
| **Heap** | N/A | N/A |

#### Campaigns

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Customize** | Not enough data | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Retarget** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Campaign Performance** | Not enough data | Not enough data | Not enough data | 
| **Audience Insights** | Not enough data | Not enough data | Not enough data | 

#### Optimization

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **A/B Testing** | Not enough data | Feature Not Available | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Rich Notifications** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Push Notification

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | 8.4/10 | 14 |
| **Countly** | N/A | N/A |
| **Heap** | 8.3/10 | 413 |

#### Product Analytics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Account-Level Analytics** | 8.5 (12 reviews) | Not enough data | 8.3 (299 reviews) | 
| **User-Level Analytics** | 8.8 (13 reviews) | Not enough data | 8.7 (358 reviews) | 
| **Segmentation** | 8.2 (13 reviews) | Not enough data | 8.5 (326 reviews) | 
| **Funnels** | 8.3 (12 reviews) | Not enough data | 8.7 (351 reviews) | 
| **Alerts** | 8.0 (11 reviews) | Not enough data | 7.9 (104 reviews) | 
| **Multi-Product Analytics** | 8.2 (13 reviews) | Not enough data | 8.4 (222 reviews) | 
| **User Scoring** | 8.5 (12 reviews) | Not enough data | 7.8 (91 reviews) | 
| **Integrations** | 8.3 (13 reviews) | Not enough data | 8.3 (254 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **User scoring** | Not enough data | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | 8.9/10 | 36 |
| **Countly** | N/A | N/A |
| **Heap** | 8.2/10 | 95 |

#### Analytics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Reports** | 9.2 (34 reviews) | Not enough data | 8.6 (85 reviews) | 
| **Dashboard** | 9.4 (33 reviews) | Not enough data | 8.4 (87 reviews) | 
| **Web Analytics** | 8.8 (33 reviews) | Not enough data | 8.6 (83 reviews) | 
| **Campaign Tracking** | 8.9 (33 reviews) | Not enough data | 8.2 (69 reviews) | 
| **Customer Demographics** | 8.9 (33 reviews) | Not enough data | 7.8 (72 reviews) | 
| **Predictive Analytics** | 8.7 (30 reviews) | Not enough data | 7.3 (49 reviews) | 

#### Administration

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Data Storage** | 8.9 (31 reviews) | Not enough data | 8.1 (69 reviews) | 
| **A/B Testing** | 8.8 (30 reviews) | Not enough data | 8.2 (50 reviews) | 
| **Integrations** | 9.0 (32 reviews) | Not enough data | 8.5 (65 reviews) | 

#### Generative AI

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **AI Text Generation** | 7.9 (7 reviews) | Not enough data | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Personalization Engines

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | N/A | N/A |
| **Countly** | N/A | N/A |
| **Heap** | N/A | N/A |

#### Segmentation

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 

#### Targeting

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Behavioral Targeting** | Not enough data | Not enough data | Not enough data | 
| **Contextual Targeting** | Not enough data | Not enough data | Not enough data | 

#### Triggered Content

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Geofencing** | Not enough data | Not enough data | Not enough data | 
| **Triggered Emails** | Not enough data | Not enough data | Not enough data | 
| **Triggered Messages** | Not enough data | Not enough data | Not enough data | 

#### Personalized Content

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Recommendation Engine** | Not enough data | Not enough data | Not enough data | 
| **Personalized Discounts** | Not enough data | Not enough data | Not enough data | 
| **Website Personalization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Personalization Engines

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | N/A | N/A |
| **Countly** | N/A | N/A |
| **Heap** | N/A | N/A |

#### Data Sourcing

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Expandability** | Not enough data | Not enough data | Not enough data | 
| **Content Marketing** | Not enough data | Not enough data | Not enough data | 
| **Multiple Devices** | Not enough data | Not enough data | Not enough data | 

#### Intelligence

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Marketing Metrics** | Not enough data | Not enough data | Not enough data | 
| **Predictive Modeling** | Not enough data | Not enough data | Not enough data | 
| **Recommendation Engine** | Not enough data | Not enough data | Not enough data | 

### Mobile Crash Reporting

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | N/A | N/A |
| **Countly** | N/A | N/A |
| **Heap** | N/A | N/A |

#### Crash Monitoring

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Timely Alerts** | Not enough data | Not enough data | Not enough data | 
| **User Reports and Feedback** | Not enough data | Not enough data | Not enough data | 

#### Crash Data

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Report Generation** | Not enough data | Not enough data | Not enough data | 
| **Crash Solutions** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Metrics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Engagement** | Not enough data | Not enough data | 8.3 (65 reviews) | 
| **Exit Tracking** | Not enough data | Not enough data | 7.9 (51 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.0 (56 reviews) | 
| **Return** | Not enough data | Not enough data | 8.2 (57 reviews) | 
| **Conversions** | Not enough data | Not enough data | 8.4 (68 reviews) | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | 9.0/10 | 33 |
| **Countly** | N/A | N/A |
| **Heap** | 8.9/10 | 36 |

#### Platform Basics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Dynamic Segmentation** | 9.2 (30 reviews) ✓ Verified | Not enough data | 9.2 (30 reviews) | 
| **Journey Optimization** | 9.1 (30 reviews) ✓ Verified | Not enough data | 9.2 (31 reviews) | 

#### Platform Data

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Journey Reporting** | 9.2 (31 reviews) ✓ Verified | Not enough data | 9.1 (32 reviews) | 
| **Trends Reporting** | 9.3 (27 reviews) | Not enough data | 8.7 (34 reviews) | 
| **Dashboards** | 9.2 (28 reviews) ✓ Verified | Not enough data | 9.2 (33 reviews) | 
| **Advanced Data Filtering** | 9.0 (29 reviews) ✓ Verified | Not enough data | 8.9 (33 reviews) | 

#### Platform Additional Functionality

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Journey Mapping** | 9.1 (29 reviews) ✓ Verified | Not enough data | 9.2 (33 reviews) | 
| **Integrations** | 8.7 (29 reviews) ✓ Verified | Not enough data | 8.9 (31 reviews) | 
| **Automated Alerts** | 8.6 (28 reviews) | Not enough data | 7.9 (15 reviews) | 

#### Agentic AI - Customer Journey Analytics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | N/A | N/A |
| **Countly** | N/A | N/A |
| **Heap** | 9.2/10 | 32 |

#### Generative AI

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 8.7 (18 reviews) | 
| **Survey Deployment** | Not enough data | Not enough data | 9.1 (23 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.0 (26 reviews) | 
| **Device Responsiveness** | Not enough data | Not enough data | 9.3 (25 reviews) | 

#### Process Management

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 9.1 (23 reviews) | 
| **Trigger Alerts** | Not enough data | Not enough data | 9.1 (23 reviews) | 
| **Real-Time Analysis** | Not enough data | Not enough data | 9.4 (26 reviews) | 
| **Real-Time Action** | Not enough data | Not enough data | 9.3 (25 reviews) | 

#### System Management

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | 9.4 (20 reviews) | 
| **System Monitoring** | Not enough data | Not enough data | 9.3 (14 reviews) | 

### Subscription Analytics

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | N/A | N/A |
| **Countly** | N/A | N/A |
| **Heap** | N/A | N/A |

#### Data Management

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Updating** | Not enough data | Not enough data | Not enough data | 
| **Data cleansing** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 

#### Analysis

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **KPIs** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Revenue Optimization ** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Subscription Analytics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | 8.6/10 | 15 |
| **Countly** | N/A | N/A |
| **Heap** | N/A | N/A |

#### Marketing Operations

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **ROI Tracking** | 8.4 (15 reviews) | Not enough data | Not enough data | 
| **Data Collection** | 8.9 (14 reviews) | Not enough data | Not enough data | 
| **Customer Insights** | 8.7 (14 reviews) | Not enough data | Not enough data | 
| **Multi-User Access** | 8.8 (15 reviews) | Not enough data | Not enough data | 
| **Spend Management** | 7.9 (14 reviews) | Not enough data | Not enough data | 
| **White Label** | 8.1 (14 reviews) | Not enough data | Not enough data | 

#### Campaign Activity

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Campaign Insights** | 8.8 (15 reviews) | Not enough data | Not enough data | 
| **Reports and Dashboards** | 9.0 (15 reviews) | Not enough data | Not enough data | 
| **Campaign Stickiness** | 8.7 (15 reviews) | Not enough data | Not enough data | 
| **Multichannel Tracking** | 8.9 (14 reviews) | Not enough data | Not enough data | 
| **Brand Optimization** | 8.9 (15 reviews) | Not enough data | Not enough data | 
| **Predictive Analytics** | 8.6 (14 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Marketing Analytics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | N/A | N/A |
| **Countly** | N/A | N/A |
| **Heap** | 8.2/10 | 78 |

#### Metrics

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Engagement** | Not enough data | Not enough data | 8.3 (65 reviews) | 
| **Exit Tracking** | Not enough data | Not enough data | 7.9 (51 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.0 (56 reviews) | 
| **Return** | Not enough data | Not enough data | 8.2 (57 reviews) | 
| **Conversions** | Not enough data | Not enough data | 8.4 (68 reviews) | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Appier AIRIS (formerly Woopra)** | N/A | N/A |
| **Countly** | 8.2/10 | 17 |
| **Heap** | 8.4/10 | 80 |

#### Variation Testing

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 8.5 (37 reviews) | 
| **WYSIWYG Editor** | Not enough data | Not enough data | Feature Not Available | 
| **Conversion Goal** | Not enough data | Not enough data | 8.7 (45 reviews) | 
| **Percentage of Traffic** | Not enough data | Not enough data | 8.6 (45 reviews) | 
| **Confidence Level** | Not enough data | Not enough data | 8.3 (43 reviews) | 
| **Multivariant Testing** | Not enough data | Not enough data | 8.2 (29 reviews) | 

#### Reporting

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 8.4 (64 reviews) | 
| **Reports and Dashboards** | Not enough data | Not enough data | 8.2 (65 reviews) | 

#### Personalization

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Standard Targeting** | Not enough data | Not enough data | Feature Not Available | 
| **Custom Targeting** | Not enough data | Not enough data | Feature Not Available | 
| **Data Segmentation** | Not enough data | Not enough data | 8.3 (38 reviews) | 

#### Administration

| Feature | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **API / Integrations** | Not enough data | 8.3 (12 reviews) | 8.1 (52 reviews) | 
| **QA Testing** | Not enough data | 8.3 (8 reviews) | 7.8 (15 reviews) | 
| **Performance and Reliability** | Not enough data | 8.6 (11 reviews) | 8.5 (62 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (10 reviews) | 8.9 (63 reviews) | 

---
## Categories
**Shared Categories (3):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics)

**Unique to Appier AIRIS (formerly Woopra) (6):** [Subscription Analytics Software](https://www.g2.com/categories/subscription-analytics), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Personalization Engines](https://www.g2.com/categories/personalization-engines)

**Unique to Countly (4):** [Push Notification Software](https://www.g2.com/categories/push-notification), [Mobile Crash Reporting Software](https://www.g2.com/categories/mobile-crash-reporting), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization)

**Unique to Heap (5):** [Session Replay Software](https://www.g2.com/categories/session-replay), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Appier AIRIS (formerly Woopra) | Countly | Heap | 
|---|---|---|---|
| **Small-Business** | 54.1% | 55.0% | 34.6% | 
| **Mid-Market** | 33.2% | 20.0% | 54.1% | 
| **Enterprise** | 12.8% | 25.0% | 11.3% | 

### By Industry

#### Appier AIRIS (formerly Woopra)

- **Information Technology and Services:** 14.8%
- **Computer Software:** 12.8%
- **Marketing and Advertising:** 11.2%
- **Internet:** 9.2%
- **Retail:** 6.6%
- **Airlines/Aviation:** 4.6%
- **Real Estate:** 3.6%
- **E-Learning:** 2.6%
- **Food & Beverages:** 1.5%
- **Publishing:** 1.5%
- **Other:** 31.6%

#### Countly

- **Information Technology and Services:** 30.0%
- **Computer Software:** 15.0%
- **Internet:** 10.0%
- **Utilities:** 5.0%
- **Telecommunications:** 5.0%
- **Retail:** 5.0%
- **Online Media:** 5.0%
- **Hospital & Health Care:** 5.0%
- **Higher Education:** 5.0%
- **Computer Games:** 5.0%
- **Other:** 10.0%

#### Heap

- **Computer Software:** 16.5%
- **Information Technology and Services:** 12.1%
- **Financial Services:** 9.0%
- **Marketing and Advertising:** 7.6%
- **Internet:** 5.4%
- **Retail:** 4.8%
- **Real Estate:** 3.6%
- **Automotive:** 3.2%
- **Insurance:** 2.3%
- **Leisure, Travel & Tourism:** 2.2%
- **Other:** 33.1%

---
## Alternatives

### Alternatives to Appier AIRIS (formerly Woopra)

- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1334 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2881 reviews)
- [Google Analytics](https://www.g2.com/products/google-analytics/reviews) — 4.5/5 stars (6827 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1048 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1770 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) — 4.2/5 stars (1215 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1356 reviews)
- [Adobe Campaign](https://www.g2.com/products/adobe-campaign/reviews) — 4.1/5 stars (347 reviews)

### Alternatives to Countly

- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1334 reviews)
- [Google Analytics](https://www.g2.com/products/google-analytics/reviews) — 4.5/5 stars (6827 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2881 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1770 reviews)
- [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) — 4.2/5 stars (1215 reviews)
- [CleverTap](https://www.g2.com/products/clevertap/reviews) — 4.6/5 stars (651 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [Google Analytics 360](https://www.g2.com/products/google-analytics-360/reviews) — 4.4/5 stars (597 reviews)
- [PostHog](https://www.g2.com/products/posthog/reviews) — 4.5/5 stars (1048 reviews)

### Alternatives to Heap

- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1048 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2352 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1770 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1334 reviews)
- [Kissmetrics](https://www.g2.com/products/kissmetrics/reviews) — 4.1/5 stars (168 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2881 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Google Analytics](https://www.g2.com/products/google-analytics/reviews) — 4.5/5 stars (6827 reviews)

---
## Top Discussions

### Appier AIRIS (formerly Woopra)

- Title: [What does Woopra do?](https://www.g2.com/discussions/what-does-woopra-do) — 1 comment
  > **Top comment:** "Customer Tracking: Woopra collects and aggregates customer data from multiple sources, including websites, mobile apps, and other digital platforms. It..."
- Title: [How do I track a user journey on my website?](https://www.g2.com/discussions/how-do-i-track-a-user-journey-on-my-website) — 1 comment
  > **Top comment:** "Tracking user journeys on your website involves utilizing web analytics tools and implementing tracking mechanisms. Here's a general process to track a user..."
- Title: [What is woopra com?](https://www.g2.com/discussions/what-is-woopra-com) — 1 comment
  > **Top comment:** "Woopra is a customer analytics and behavioral tracking platform that helps businesses gain deep insights into their customer behavior and engagement. It..."
- Title: [How do you use Woopra?](https://www.g2.com/discussions/how-do-you-use-woopra) — 1 comment
  > **Top comment:** "Account Setup: Sign up for a Woopra account and create your profile. You may need to choose a pricing plan that aligns with your business needs.

Website..."
- Title: [What is the best thing about Woopra](https://www.g2.com/discussions/35414-what-is-the-best-thing-about-woopra) — 1 comment, 1 upvote
  > **Top comment:** "The best thing about Woopra is the official website  worldwide"

### Countly

No discussions available for this product.

### Heap

- Title: [What is the best visualization I can use to track the conversion rate from free trial to paid subscription?](https://www.g2.com/discussions/52214-what-is-the-best-visualization-i-can-use-to-track-the-conversion-rate-from-free-trial-to-paid-subscription) — 1 comment, 1 upvote
  > **Top comment:** "You can Integrate CRM's into Heap for a simplistic view but it relies on identifiers to merge correctly.

The ideal way to do this is to centralize Heap..."
- Title: [How do I know the numbers I'm getting are correct](https://www.g2.com/discussions/34118-how-do-i-know-the-numbers-i-m-getting-are-correct) — 1 comment
  > **Top comment:** "When I am not sure about some number I use to test the event tracking my own session, in the event visualizer you can click debug in Live view it will show..."
- Title: [Do you know of other platforms that provide automatic and retroactive event tracking?](https://www.g2.com/discussions/33720-do-you-know-of-other-platforms-that-provide-automatic-and-retroactive-event-tracking) — 1 comment, 1 upvote
  > **Top comment:** "Pendo"
- Title: [Can Auryc track visitors across multiple sessions?](https://www.g2.com/discussions/can-auryc-track-visitors-across-multiple-sessions) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Auryc has the ability to track a single user across multiple sessions and even multiple devices.  
"
- Title: [How long can we retain the data?](https://www.g2.com/discussions/how-long-can-we-retain-the-data) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Auryc offers flexible data retention options based upon your specific data, analysis, auditing, and compliance needs.  Some Auryc clients choose to retain..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/appier-airis-formerly-woopra-vs-countly-vs-heap)