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At a Glance
Market Segments
Enterprise (58.3% of reviews)
Mid-Market (43.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Appian
Star Rating
(485)4.5 out of 5
Market Segments
Enterprise (58.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about AppianWorkato
Star Rating
(712)4.7 out of 5
Market Segments
Mid-Market (43.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WorkatoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Appian excels in Process Customization with a score of 9.1, allowing users to tailor workflows extensively. In contrast, Workato, while still strong at 8.9, is noted for its ease of use in pre-built integrations, which some users find limits their customization options.
- Users report that Workato shines in Third-Party Software Integration, scoring 9.3, making it easier to connect with various applications seamlessly. Appian, with a score of 8.3, is seen as less flexible in this area, which can be a drawback for teams relying on diverse software ecosystems.
- Reviewers mention that both platforms perform well in Process Automation, each scoring 9.2. However, users on G2 highlight that Appian's automation capabilities are particularly robust for high-stakes processes, earning it a score of 8.7 compared to Workato's 9.0, which is more focused on general automation tasks.
- Users say that Workato's Quality of Support is rated highly at 9.2, with many reviewers praising the responsiveness and helpfulness of the support team. Appian, while still solid at 8.5, has received feedback indicating that response times can be slower, which may impact user experience during critical issues.
- G2 users report that Appian's Workflow Management capabilities are impressive, scoring 9.3, particularly for complex enterprise-level workflows. In comparison, Workato's score of 9.4 indicates a slight edge, with users appreciating its intuitive interface for managing simpler workflows.
- Users on G2 mention that both platforms are effective in Regulatory Compliance Management, with Appian scoring 8.8 and Workato at 8.9. However, Appian is often highlighted for its comprehensive compliance features tailored for enterprise needs, while Workato is noted for its adaptability in mid-market scenarios.
Pricing
Entry-Level Pricing
Appian
No pricing availableWorkato
No pricing availableFree Trial
Appian
Free Trial is available
Workato
Free Trial is available
Ratings
Meets Requirements
8.5
282
9.1
577
Ease of Use
8.7
339
9.0
586
Ease of Setup
8.5
281
8.9
459
Ease of Admin
8.5
229
9.0
365
Quality of Support
8.5
275
9.2
567
Has the product been a good partner in doing business?
8.8
232
9.4
362
Product Direction (% positive)
9.0
271
9.5
561
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation Building
8.6
39
|
Verified
Not enough data
8.2
35
Not enough data
8.2
34
Not enough data
8.4
40
|
Verified
Not enough data
8.7
43
|
Verified
Not enough data
8.3
34
Not enough data
Bot Management & Execution
8.6
38
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.5
32
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
8.7
41
|
Verified
Not enough data
Intelligent Automation
8.6
33
|
Verified
Not enough data
8.2
29
|
Verified
Not enough data
8.1
30
|
Verified
Not enough data
Agentic AI - Robotic Process Automation (RPA)
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Management
Not enough data
7.9
116
Not enough data
8.3
123
Functionality
Not enough data
8.9
130
Not enough data
8.7
133
Not enough data
9.0
131
Not enough data
9.1
140
Not enough data
9.0
131
Management
Not enough data
8.1
25
Not enough data
8.8
25
Not enough data
9.0
25
Not enough data
8.8
26
Solution Provision
Not enough data
8.3
25
Not enough data
7.6
25
Not enough data
8.4
24
Development
Not enough data
9.4
35
Not enough data
9.4
33
Not enough data
9.7
34
Not enough data
9.4
34
Collaboration
Not enough data
9.0
33
Not enough data
9.0
33
Not enough data
9.4
33
Digital Workflows
8.7
70
|
Verified
Not enough data
8.5
70
|
Verified
Not enough data
7.8
65
|
Verified
Not enough data
Forms
8.5
66
|
Verified
Not enough data
8.3
66
|
Verified
Not enough data
8.6
66
|
Verified
Not enough data
Automation
8.9
69
|
Verified
Not enough data
8.8
69
|
Verified
Not enough data
8.3
66
|
Verified
Not enough data
7.7
57
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.1
19
Not enough data
9.3
19
Management
Not enough data
9.4
18
Not enough data
9.2
19
Not enough data
9.4
18
Integrations
Not enough data
9.2
19
Not enough data
8.6
18
Security
Not enough data
9.2
18
Not enough data
9.0
18
Support
Not enough data
9.0
19
Development
Not enough data
9.1
269
Not enough data
8.4
176
|
Verified
Not enough data
9.0
196
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.5
194
|
Verified
Not enough data
9.0
188
Not enough data
8.6
164
Management
Not enough data
8.7
192
|
Verified
Not enough data
8.7
181
|
Verified
Not enough data
8.9
193
|
Verified
Not enough data
8.8
190
|
Verified
Not enough data
8.8
164
Security
Not enough data
8.8
170
|
Verified
Not enough data
8.9
177
|
Verified
Not enough data
9.0
173
|
Verified
Integration Options
Not enough data
8.7
165
|
Verified
Not enough data
8.6
165
|
Verified
Not enough data
8.1
159
|
Verified
Not enough data
7.9
144
|
Verified
Deployment
Not enough data
8.7
160
Not enough data
9.0
170
Management
Not enough data
9.2
13
Not enough data
9.4
14
Not enough data
9.2
13
Not enough data
9.2
13
Functionality
Not enough data
9.2
13
Not enough data
9.0
13
Not enough data
9.2
13
Not enough data
9.5
14
Security
Not enough data
9.3
14
Not enough data
9.4
13
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
8.2
10
Not enough data
8.0
11
Not enough data
8.0
11
Not enough data
7.7
11
Not enough data
Process Analysis
7.8
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
Automation
7.4
9
Not enough data
7.6
9
Not enough data
Generative AI
8.6
7
Not enough data
Agentic AI - Process Mining
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
9.2
108
Development
Not enough data
9.1
113
Not enough data
8.9
110
Security
Not enough data
9.1
109
Not enough data
8.9
106
Management
Not enough data
9.0
105
Not enough data
8.6
96
Not enough data
9.3
104
Not enough data
9.1
91
Not enough data
8.8
94
Not enough data
8.9
94
Application Integration
Not enough data
9.1
90
Not enough data
9.2
93
Not enough data
9.5
93
Not enough data
9.3
92
Data Management
Not enough data
9.3
12
Not enough data
8.8
12
Not enough data
9.2
12
Not enough data
9.3
12
Not enough data
8.2
11
Functionality
Not enough data
9.1
11
Not enough data
9.9
13
Not enough data
9.7
13
Not enough data
9.6
12
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
8.8
11
Security
Not enough data
9.1
11
Not enough data
9.2
11
Generative AI
Not enough data
8.2
11
Functionality
Not enough data
8.8
14
Not enough data
9.3
14
Not enough data
9.2
14
Governance
Not enough data
9.0
14
Not enough data
9.2
14
Not enough data
9.2
14
Generative AI
7.7
56
Not enough data
7.7
55
Not enough data
Process Management
8.5
158
Not enough data
8.4
156
Not enough data
8.4
157
Not enough data
7.8
124
Not enough data
8.4
137
Not enough data
8.0
121
Not enough data
8.2
122
Not enough data
Customization
7.6
155
Not enough data
8.8
166
Not enough data
8.5
156
Not enough data
8.1
154
Not enough data
8.6
168
Not enough data
Collaboration
8.4
162
Not enough data
8.4
161
Not enough data
8.5
168
Not enough data
8.7
161
Not enough data
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
8.5
130
Not enough data
Scalability and Performance - Generative AI Infrastructure
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
10.0
6
Cost and Efficiency - Generative AI Infrastructure
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
10.0
6
Integration and Extensibility - Generative AI Infrastructure
Not enough data
10.0
6
Not enough data
8.9
6
Not enough data
9.7
6
Security and Compliance - Generative AI Infrastructure
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
10.0
6
Usability and Support - Generative AI Infrastructure
Not enough data
10.0
6
Not enough data
10.0
6
Functionality - Process Orchestration
7.9
15
8.4
55
9.1
15
9.0
56
9.2
15
9.3
63
9.3
16
9.4
58
8.7
15
9.0
52
Integration & Adaptability - Process Orchestration
8.3
15
9.3
54
9.0
15
9.2
54
9.1
16
8.9
57
8.3
16
8.8
56
9.1
15
8.8
53
8.6
15
8.7
53
8.6
15
8.9
53
8.8
15
8.9
53
Customization - AI Agent Builders
Not enough data
9.0
14
Not enough data
9.0
14
Not enough data
9.3
12
Functionality - AI Agent Builders
Not enough data
9.1
13
Not enough data
9.0
13
Not enough data
9.1
13
Not enough data
8.7
13
Data and Analytics - AI Agent Builders
Not enough data
9.4
11
Not enough data
9.5
11
Not enough data
9.1
11
Integration - AI Agent Builders
Not enough data
9.1
13
Not enough data
9.4
11
Not enough data
9.4
12
Not enough data
9.4
13
Workflow Design & Orchestration
9.3
5
Not enough data
9.0
5
Not enough data
Integrations & Connectivity
9.0
5
Not enough data
9.3
5
Not enough data
Automation Execution & Intelligence
9.0
5
Not enough data
9.3
5
Not enough data
Development & Customization
8.7
5
Not enough data
9.3
5
Not enough data
Governance & Security
9.0
5
Not enough data
9.3
5
Not enough data
Reporting & Analytics
9.3
5
Not enough data
9.3
5
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Integration - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization & Analytics - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Compliance Controls - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
9.4
9
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
9.0
7
Application Design
7.8
138
|
Verified
Not enough data
7.9
142
|
Verified
Not enough data
8.1
147
|
Verified
Not enough data
8.3
118
Not enough data
9.0
153
|
Verified
Not enough data
Data Control
8.2
145
|
Verified
Not enough data
8.5
146
|
Verified
Not enough data
8.8
148
|
Verified
Not enough data
Publishing
8.7
156
|
Verified
Not enough data
8.7
151
|
Verified
Not enough data
8.5
152
|
Verified
Not enough data
Agentic AI - Low-Code Development Platforms
8.2
12
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
API Construction
Not enough data
8.8
181
Not enough data
8.9
178
Not enough data
8.9
175
Not enough data
9.0
186
API Management
Not enough data
8.7
165
Not enough data
8.5
182
Not enough data
8.7
182
Not enough data
Feature Not Available
Not enough data
8.5
164
Data Integration
Not enough data
9.2
193
Not enough data
8.7
185
Not enough data
8.5
167
Categories
Categories
Shared Categories
Appian and Workato are categorized as Process Orchestration and AI Agent Builders
Unique Categories
Workato is categorized as Master Data Management (MDM), API Development, Embedded Integration Platforms, Reverse ETL, Data Replication, API Management, API Generation, Electronic Data Interchange (EDI), Big Data Integration Platforms, iPaaS, Conversational Marketing, ETL Tools, Conversational Support, Generative AI Infrastructure, Productivity Bots, and AI Orchestration
Reviews
Reviewers' Company Size
Appian
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Workato
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
21.1%
Banking
10.3%
Information Technology and Services
7.0%
Computer Software
5.8%
Insurance
5.5%
Other
50.4%
Computer Software
22.9%
Information Technology and Services
19.6%
Financial Services
5.6%
Retail
3.5%
Construction
3.0%
Other
45.3%
Alternatives
Discussions
What is Appian software used for?
3 Comments
JP
Digital Transformation and process automationRead more
How can we user RPA with Appian ?
1 Comment
Official Response from Appian
Hi Mahantesh,
RPA can be used in any Appian process to automate simple, repetitive tasks or connect systems that don't use APIs. Appian has native...Read more
1) How can I automate associating apps with Users and Groups? 2) How can I write multiple rows to a Data a store Entity without using a SmartObject function or widget?
1 Comment
HT
Hi Mark, the best way to get advice on your questions is to head over to our Appian Community, where your peers can share their best practices and...Read more
What is a Workato recipe?
3 Comments
GM
The recipe is Workato's main asset which houses the step-by-step integration process. In it you can build the flows and connect multiple applications.Read more
Are on-premise applications and databases supported?
2 Comments
Official Response from Workato
Yes, we support on-premise applications, databases and even your own custom application that can be connected with REST, SOAP. To connect to on-premise...Read more
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