# Agentforce 360 Platform (formerly Salesforce Platform) vs Appian Comparison
---
## AI Generated Summary
- **G2 reviewers report** that while both Appian and Salesforce Platform have strong user satisfaction ratings, Salesforce stands out with a significantly higher overall G2 Score, indicating a broader acceptance and reliability among users. This is reflected in the extensive feedback praising Salesforce's powerful CRM capabilities and its ability to provide historical data for better client engagement.
- **Users say** that Appian excels in managing complex workflows, with recent feedback highlighting its advanced features like AI copilot and RPA, making it suitable for organizations with intricate business processes. However, some users feel that it may not be as intuitive for simpler tasks compared to Salesforce.
- **Reviewers mention** that Salesforce Platform is particularly user-friendly for non-developers, allowing business analysts to quickly build applications and automate workflows without deep coding knowledge. This flexibility is a significant advantage for teams looking to accelerate project timelines.
- **According to verified reviews** , both platforms offer solid support and ease of administration, but Salesforce's extensive online learning resources and community support are frequently highlighted as a major benefit, helping users to maximize their use of the platform.
- **Users appreciate** Appian's focus on dynamic infrastructure scaling and its ability to handle heavy data paths, which is crucial for enterprises with strict audit requirements. However, some users have noted that Salesforce's customization options and cloud-based access provide a more versatile solution for mid-market businesses.
- **G2 reviewers highlight** that while both platforms have similar star ratings, the sheer volume of recent reviews for Salesforce indicates a more active user base, suggesting that it may be better suited for organizations looking for a well-supported and widely adopted solution.



| | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 3,998 | 485 | 
| **Largest Market Segment** | Mid-Market (45.7% of reviews) | Enterprise (58.4% of reviews) | 
| **Entry Level Price** | $25/user/month*  (billed annually) | No pricing available | 

---
## Top Pros & Cons

### Agentforce 360 Platform (formerly Salesforce Platform)

Pros:
- Ease of Use (1639 reviews)
- Features (799 reviews)

Cons:
- Learning Curve (574 reviews)
- Complexity (539 reviews)

### Appian

Pros:
- Ease of Use (38 reviews)
- Automation (29 reviews)

Cons:
- Limited Features (15 reviews)
- Expensive (13 reviews)

---
## Ratings Comparison
| Rating | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
  | **Meets Requirements** | 8.9 (2363 reviews) | 8.5 (282 reviews) | 
  | **Ease of Use** | 8.5 (3131 reviews) | 8.7 (339 reviews) | 
  | **Ease of Setup** | 8.4 (1910 reviews) | 8.5 (280 reviews) | 
  | **Ease of Admin** | 8.5 (804 reviews) | 8.5 (226 reviews) | 
  | **Quality of Support** | 8.5 (2107 reviews) | 8.5 (275 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (799 reviews) | 8.8 (229 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2327 reviews) | 9.0 (271 reviews) | 

---
## Pricing

### Agentforce 360 Platform (formerly Salesforce Platform)

#### Entry-Level Pricing

Plan: Platform Starter

Price: $25 /user/month*  (billed annually)

Description: Users access apps built with the following services:


Key Features:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder 

[Browse all 3 editions](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/pricing)

#### Free Trial

Yes

### Appian

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Data Masking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.1/10 | 16 |
| **Appian** | N/A | N/A |

#### Data Masking

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Sensitive Fields** | 9.5 (14 reviews) | Not enough data | 
| **Dynamic Masking** | 9.2 (14 reviews) | Not enough data | 
| **Static Masking** | 9.1 (13 reviews) | Not enough data | 
| **Consistent Masking** | 9.2 (13 reviews) | Not enough data | 
| **Random Masking** | 8.6 (13 reviews) | Not enough data | 

### Workplace Innovation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 369 |
| **Appian** | N/A | N/A |

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Application Deployment** | 8.9 (281 reviews) | Not enough data | 
| **Native Deployment** | 8.8 (272 reviews) | Not enough data | 
| **Data Security** | 9.3 (294 reviews) | Not enough data | 
| **Access Control** | 9.0 (294 reviews) | Not enough data | 
| **Scalability** | 9.2 (296 reviews) | Not enough data | 
| **Lifecycle Management** | 9.0 (283 reviews) | Not enough data | 

#### Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Workflow Automation** | 9.0 (320 reviews) | Not enough data | 
| **Workflow Mapping** | 8.9 (306 reviews) | Not enough data | 
| **Real-Time Updates** | 9.1 (314 reviews) | Not enough data | 

#### Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Application Templates** | 8.9 (284 reviews) | Not enough data | 
| **UI Code Extending** | 8.6 (245 reviews) | Not enough data | 
| **WYSIWYG Editor** | 8.5 (235 reviews) | Not enough data | 
| **Collaborative Development** | 9.0 (264 reviews) | Not enough data | 

### Robotic Process Automation (RPA)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Appian** | 8.3/10 | 60 |

#### Automation Building

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Visual Editor** | Not enough data | 8.6 (37 reviews) ✓ Verified | 
| **Workflow Recording** | Not enough data | 8.1 (33 reviews) | 
| **Pre-Built Templates** | Not enough data | 8.1 (32 reviews) | 
| **Custom Automation** | Not enough data | 8.3 (38 reviews) ✓ Verified | 
| **Collaboration** | Not enough data | 8.6 (41 reviews) ✓ Verified | 
| **Ease of Bot Creation** | Not enough data | 8.2 (32 reviews) | 

#### Bot Management & Execution

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Bot Scheduling** | Not enough data | 8.6 (36 reviews) ✓ Verified | 
| **Attended Automation** | Not enough data | 8.6 (34 reviews) ✓ Verified | 
| **Unattended Automation** | Not enough data | 8.6 (34 reviews) ✓ Verified | 
| **Bot Performance Analytics** | Not enough data | 8.4 (30 reviews) ✓ Verified | 
| **Data and Product Security** | Not enough data | 8.8 (35 reviews) ✓ Verified | 
| **Scalability** | Not enough data | 8.7 (39 reviews) ✓ Verified | 

#### Intelligent Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **OCR** | Not enough data | 8.5 (31 reviews) ✓ Verified | 
| **Machine Learning** | Not enough data | 8.0 (27 reviews) ✓ Verified | 
| **NLP** | Not enough data | 8.0 (28 reviews) ✓ Verified | 

#### Agentic AI - Robotic Process Automation (RPA)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Appian** | N/A | N/A |

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Policy, User, and Role Management** | Not enough data | Not enough data | 
| **Approval Workflows** | Not enough data | Not enough data | 
| **Automated Provisioning** | Not enough data | Not enough data | 
| **Bulk Changes** | Not enough data | Not enough data | 
| **Centralized Management** | Not enough data | Not enough data | 
| **Self-Service Access Requests** | Not enough data | Not enough data | 

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **BYOD support** | Not enough data | Not enough data | 
| **Password Vault** | Not enough data | Not enough data | 
| **Centralized management** | Not enough data | Not enough data | 
| **Role-based security** | Not enough data | Not enough data | 
| **Live notifications** | Not enough data | Not enough data | 
| **Live session recording & playback** | Not enough data | Not enough data | 
| **Hide passwords** | Not enough data | Not enough data | 
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 
| **Activity Logging** | Not enough data | Not enough data | 
| **Anomaly Detection** | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Audit log** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

### Cloud Migration

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 119 |
| **Appian** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Data Migration** | 9.2 (104 reviews) | Not enough data | 
| **Data Variety** | 9.1 (99 reviews) | Not enough data | 
| **Alerts and Logging** | 8.9 (99 reviews) | Not enough data | 
| **Data Replication** | 8.7 (96 reviews) | Not enough data | 

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Backup and Recovery** | 9.1 (96 reviews) | Not enough data | 
| **Integration Variety** | 9.0 (98 reviews) | Not enough data | 
| **Access and Security** | 9.2 (102 reviews) | Not enough data | 
| **Real time Monitoring** | 9.1 (99 reviews) | Not enough data | 

#### Security

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Data Protection** | 9.3 (103 reviews) | Not enough data | 

#### Agentic AI - Cloud Migration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (14 reviews) | Not enough data | 
| **Decision Making** | 8.3 (15 reviews) | Not enough data | 

### Consent Management Platform (CMP)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.0/10 | 30 |
| **Appian** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Dashboard** | 9.1 (27 reviews) | Not enough data | 
| **Reporting** | 9.2 (27 reviews) | Not enough data | 
| **Integrations** | 9.2 (28 reviews) | Not enough data | 
| **End-user management** | 9.0 (27 reviews) | Not enough data | 
| **Audit trails** | 9.0 (25 reviews) | Not enough data | 
| **APIs** | 8.8 (25 reviews) | Not enough data | 
| **Mobile SDK** | 8.7 (24 reviews) | Not enough data | 
| **Customizable design** | 8.9 (27 reviews) | Not enough data | 
| **Server-side storage** | 9.1 (25 reviews) | Not enough data | 

### Customer Identity and Access Management (CIAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 348 |
| **Appian** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Self-registration and self-service** | 8.6 (301 reviews) | Not enough data | 
| **Authentication** | 9.1 (318 reviews) | Not enough data | 
| **Scalability** | 9.2 (315 reviews) | Not enough data | 
| **Consent and preference management** | 8.9 (306 reviews) | Not enough data | 
| **Social login** | 8.6 (291 reviews) | Not enough data | 
| **Customer data linking** | 9.1 (321 reviews) | Not enough data | 

#### AI Authentication Risk Management - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Adaptive MFA** | 9.3 (10 reviews) | Not enough data | 
| **Anomaly Detection** | 8.8 (11 reviews) | Not enough data | 
| **Fraudulent Login Detection** | 9.8 (11 reviews) | Not enough data | 
| **Adaptive Authentication Policies** | 9.2 (8 reviews) | Not enough data | 
| **Risk-Based Authentication** | 9.2 (11 reviews) | Not enough data | 

#### AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Behavioral Biometric Analysis** | 8.1 (9 reviews) | Not enough data | 
| **Liveness Detection** | 8.3 (10 reviews) | Not enough data | 

#### AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Account Recovery Assistants** | 8.9 (11 reviews) | Not enough data | 
| **Constraint Enforcement** | 8.0 (9 reviews) | Not enough data | 

### Identity and Access Management (IAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 92 |
| **Appian** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **User provisioning** | 8.6 (74 reviews) | Not enough data | 
| **Password manager** | 8.7 (76 reviews) | Not enough data | 
| **Single Sign-on** | 8.9 (78 reviews) | Not enough data | 
| **Enforces policies** | 8.7 (74 reviews) | Not enough data | 
| **Authentication** | 9.3 (76 reviews) | Not enough data | 
| **Multi-factor authentication** | 9.1 (78 reviews) | Not enough data | 

####  Type

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **On-premises solution** | 8.7 (73 reviews) | Not enough data | 
| **Cloud-solution** | 8.7 (75 reviews) | Not enough data | 

####  Reporting

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Tracking** | 8.8 (73 reviews) | Not enough data | 
| **Reporting** | 8.9 (74 reviews) | Not enough data | 
| **Access & Permission Change Reporting** | 9.0 (14 reviews) | Not enough data | 
| **Compliance & Audit Trail Export** | 9.4 (12 reviews) | Not enough data | 

#### Authentication & Authorization - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Adaptive & Contextual Access Control** | 8.3 (12 reviews) | Not enough data | 

#### Administration & Governance - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Identity Lifecycle Management** | 8.8 (12 reviews) | Not enough data | 
| **Self‑Service Account Management** | 8.3 (12 reviews) | Not enough data | 

#### Generative AI - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **AI‑Driven Access Anomaly Detection** | 7.5 (12 reviews) | Not enough data | 
| **Automated Policy Tuning** | 7.2 (12 reviews) | Not enough data | 
| **Predictive Role Recommendations** | 7.6 (12 reviews) | Not enough data | 

### Digital Process Automation (DPA)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Appian** | 8.4/10 | 85 |

#### Digital Workflows

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Logic and Conditions** | Not enough data | 8.7 (68 reviews) ✓ Verified | 
| **No-Code Or Low-Code** | Not enough data | 8.5 (68 reviews) ✓ Verified | 
| **Document Management** | Not enough data | 7.8 (63 reviews) ✓ Verified | 

#### Forms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Data Mapping** | Not enough data | 8.5 (64 reviews) ✓ Verified | 
| **Templates** | Not enough data | 8.3 (64 reviews) ✓ Verified | 
| **Mobile-Friendly Forms** | Not enough data | 8.5 (64 reviews) ✓ Verified | 

#### Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Workflow Automation** | Not enough data | 8.8 (67 reviews) ✓ Verified | 
| **Workflow Mapping** | Not enough data | 8.8 (67 reviews) ✓ Verified | 
| **Real-Time Updates** | Not enough data | 8.3 (64 reviews) ✓ Verified | 
| **Robotic Process Automation** | Not enough data | 7.6 (55 reviews) | 

#### Agentic AI - Digital Process Automation (DPA)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### DevOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.3/10 | 77 |
| **Appian** | N/A | N/A |

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Configuration Management** | 9.2 (61 reviews) | Not enough data | 
| **Access Control** | 9.2 (63 reviews) | Not enough data | 
| **Orchestration** | 9.2 (62 reviews) | Not enough data | 

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Automation** | 9.3 (63 reviews) | Not enough data | 
| **Integrations** | 9.3 (62 reviews) | Not enough data | 
| **Extensibility** | 9.4 (62 reviews) | Not enough data | 

#### Processes

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Pipeline Control** | 9.2 (62 reviews) | Not enough data | 
| **Workflow Visualization** | 9.4 (62 reviews) | Not enough data | 
| **Continuous Deployment** | 9.2 (62 reviews) | Not enough data | 

### Process Mining

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Appian** | 7.4/10 | 12 |

#### Process Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Process Library** | Not enough data | 7.7 (8 reviews) | 
| **Collaboration** | Not enough data | 7.6 (9 reviews) | 
| **Integrations** | Not enough data | 7.6 (9 reviews) | 
| **Execution Management** | Not enough data | 7.2 (9 reviews) | 

#### Process Analysis

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Real-Time Process Analysis** | Not enough data | 7.3 (8 reviews) | 
| **Process Notation** | Not enough data | 7.1 (8 reviews) | 
| **Process Mapping** | Not enough data | 7.5 (8 reviews) | 

#### Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **RPA Integration** | Not enough data | 6.7 (7 reviews) | 
| **Application Development** | Not enough data | 6.9 (7 reviews) | 

#### Generative AI

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (5 reviews) | 

#### Agentic AI - Process Mining

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Drag and Drop App Builder

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.5/10 | 87 |
| **Appian** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **App complexity** | 7.9 (73 reviews) | Not enough data | 
| **App Variety** | 8.4 (68 reviews) | Not enough data | 
| **Customized Branding** | 8.6 (66 reviews) | Not enough data | 
| **Application Templates** | 8.4 (66 reviews) | Not enough data | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Data Migration** | 8.5 (65 reviews) | Not enough data | 
| **Data Synchronization** | 8.6 (67 reviews) | Not enough data | 
| **Data Security** | 9.0 (67 reviews) | Not enough data | 

#### Agentic AI - Drag and Drop App Builder

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Adaptive Learning** | 8.8 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (21 reviews) | Not enough data | 

### Application Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 162 |
| **Appian** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Ease of Use** | 9.0 (138 reviews) | Not enough data | 
| **File Management** | 8.8 (130 reviews) | Not enough data | 
| **Multi-Language Support** | 8.7 (122 reviews) | Not enough data | 
| **Customization** | 9.1 (130 reviews) | Not enough data | 
| **Straight-Out-the-Box Functionality** | 8.7 (129 reviews) | Not enough data | 
| **Help Guides** | 8.8 (124 reviews) | Not enough data | 
| **Patching & Updates** | 9.0 (122 reviews) | Not enough data | 

### Business Process Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Appian** | 8.3/10 | 219 |

#### Generative AI

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (53 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (52 reviews) | 

#### Process Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Process Overview** | Not enough data | 8.5 (155 reviews) | 
| **Process Analysis** | Not enough data | 8.4 (154 reviews) | 
| **Real-Time Process Monitoring** | Not enough data | 8.4 (154 reviews) | 
| **Unstructured Processes** | Not enough data | 7.8 (121 reviews) | 
| **API Connection** | Not enough data | 8.4 (134 reviews) | 
| **Intelligence** | Not enough data | 8.0 (118 reviews) | 
| **Document Approval** | Not enough data | 8.2 (119 reviews) | 

#### Customization

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Document Generation** | Not enough data | 7.6 (152 reviews) | 
| **Process Design** | Not enough data | 8.8 (163 reviews) | 
| **Process Repository** | Not enough data | 8.5 (153 reviews) | 
| **No-Code App Development** | Not enough data | 8.1 (151 reviews) | 
| **Low-Code App Development** | Not enough data | 8.6 (165 reviews) | 

#### Collaboration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Permissions for Sharing** | Not enough data | 8.3 (159 reviews) | 
| **Data Unification** | Not enough data | 8.3 (158 reviews) | 
| **Accessibility** | Not enough data | 8.5 (165 reviews) | 
| **Process Routing** | Not enough data | 8.7 (158 reviews) | 

#### Agentic AI - Business Process Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Process Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Process Routing** | Not enough data | 8.5 (127 reviews) | 

### Process Orchestration

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Appian** | 8.6/10 | 18 |

#### Functionality - Process Orchestration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Peak Demand Handling** | Not enough data | 7.6 (13 reviews) | 
| **Process Customization** | Not enough data | 9.0 (13 reviews) | 
| **Process Automation** | Not enough data | 9.2 (14 reviews) | 
| **Workflow Management** | Not enough data | 9.2 (15 reviews) | 
| **High-Stakes Process Automation** | Not enough data | 8.5 (13 reviews) | 

#### Integration & Adaptability - Process Orchestration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Third-Party Software Integration** | Not enough data | 8.2 (14 reviews) | 
| **Endpoint Integration** | Not enough data | 8.9 (14 reviews) | 
| **Intuitive Process Design** | Not enough data | 8.9 (14 reviews) | 
| **Real-Time Process Monitoring** | Not enough data | 8.1 (14 reviews) | 
| **Business Process Adaptation** | Not enough data | 9.0 (13 reviews) | 
| **Customer-Facing Process Management** | Not enough data | 8.3 (13 reviews) | 
| **Multi-Endpoint Execution** | Not enough data | 8.3 (13 reviews) | 
| **Regulatory Compliance Management** | Not enough data | 8.7 (14 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Appian** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | 
| **Tone Customization** | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | 
| **Seamless Human Escalation** | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | 
| **CRM Data Integration** | Not enough data | Not enough data | 

### Business Automation Platforms (BAPs)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Appian** | N/A | N/A |

#### Workflow Design & Orchestration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Task Logic and Sequencing** | Not enough data | Not enough data | 
| **Visual Workflow Builder** | Not enough data | Not enough data | 

#### Integrations & Connectivity

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Pre-Built Integrations** | Not enough data | Not enough data | 
| **Custom Integration Capabilities** | Not enough data | Not enough data | 

#### Automation Execution & Intelligence

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **AI-Powered Optimization** | Not enough data | Not enough data | 
| **Trigger-Based Automation** | Not enough data | Not enough data | 

#### Development & Customization

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Low-Code/No-Code Tools** | Not enough data | Not enough data | 
| **Reusable Components** | Not enough data | Not enough data | 

#### Governance & Security

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 
| **Role-Based Access Control** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Real-Time Dashboards** | Not enough data | Not enough data | 
| **Workflow Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Business Automation Platforms (BAPs)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 27 |
| **Appian** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (20 reviews) | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Appian** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Appian** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Low-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 355 |
| **Appian** | 8.3/10 | 196 |

#### Application Design

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **UI Code Extending** | 8.6 (228 reviews) | 7.8 (136 reviews) ✓ Verified | 
| **Programming Code Extending** | 8.6 (230 reviews) | 7.9 (139 reviews) ✓ Verified | 
| **Customized Branding** | 8.7 (250 reviews) | 8.0 (145 reviews) ✓ Verified | 
| **Application Templates** | 8.6 (240 reviews) | 8.3 (115 reviews) | 
| **Workflows** | 8.9 (270 reviews) | 9.0 (152 reviews) ✓ Verified | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Data Migration** | 8.8 (262 reviews) | 8.2 (144 reviews) ✓ Verified | 
| **Data Synchronization** | 8.9 (263 reviews) | 8.4 (143 reviews) ✓ Verified | 
| **Data Security** | 9.2 (261 reviews) | 8.8 (145 reviews) ✓ Verified | 

#### Publishing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Application Deployment** | 8.9 (236 reviews) | 8.7 (153 reviews) ✓ Verified | 
| **Platform Compatability** | 8.9 (248 reviews) | 8.7 (148 reviews) ✓ Verified | 
| **Lifecycle Management** | 8.9 (233 reviews) | 8.5 (149 reviews) ✓ Verified | 

#### Agentic AI - Low-Code Development Platforms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Adaptive Learning** | 9.0 (41 reviews) | 8.0 (9 reviews) | 
| **Natural Language Interaction** | 9.1 (40 reviews) | 7.8 (9 reviews) | 
| **Proactive Assistance** | 8.9 (41 reviews) | 8.1 (9 reviews) | 

### Cloud Platform as a Service (PaaS)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 824 |
| **Appian** | N/A | N/A |

#### Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Application Deployment** | 8.7 (587 reviews) | Not enough data | 
| **Development Tools** | 8.6 (568 reviews) | Not enough data | 
| **Development Environment** | 8.6 (519 reviews) | Not enough data | 
| **Language Support** | 8.6 (546 reviews) | Not enough data | 
| **Testing** | 8.5 (513 reviews) | Not enough data | 

#### Database

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Database Management** | 9.0 (566 reviews) | Not enough data | 
| **Analytics** | 8.8 (658 reviews) | Not enough data | 
| **Auto Scaling** | 8.5 (505 reviews) | Not enough data | 
| **Backup / Recovery** | 8.6 (551 reviews) | Not enough data | 
| **Storage** | 8.6 (604 reviews) | Not enough data | 

#### Infrastructure

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Networking** | 8.5 (555 reviews) | Not enough data | 
| **Virtual Machines** | 8.1 (515 reviews) | Not enough data | 
| **Security** | 9.1 (588 reviews) | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 213 |
| **Appian** | N/A | N/A |

#### User Interface Design

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **WYSIWYG Editor** | 8.4 (133 reviews) ✓ Verified | Not enough data | 
| **Customized Branding** | 8.6 (152 reviews) ✓ Verified | Not enough data | 
| **App Templates** | 8.7 (153 reviews) ✓ Verified | Not enough data | 
| **Workflow Management** | 9.1 (155 reviews) ✓ Verified | Not enough data | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Data Migration** | 8.9 (149 reviews) ✓ Verified | Not enough data | 
| **Data Synchronization** | 8.9 (157 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 9.1 (154 reviews) ✓ Verified | Not enough data | 

#### Publishing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Application Deployment** | 8.8 (141 reviews) ✓ Verified | Not enough data | 
| **Platform Compatibility** | 8.9 (146 reviews) | Not enough data | 
| **Lifecycle Management** | 8.9 (144 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - No-Code Development Platforms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Adaptive Learning** | 8.6 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (32 reviews) | Not enough data | 

### Data Security

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Appian** | N/A | N/A |

#### Compliance

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Access Management** | Not enough data | Not enough data | 
| **At-Risk Analysis** | Not enough data | Not enough data | 
| **DLP Configuration** | Not enough data | Not enough data | 
| **Sensitive Data Compliance** | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Database Management** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | 
| **API / integrations** | Not enough data | Not enough data | 

#### Security 

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Data Types** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms)

**Unique to Agentforce 360 Platform (formerly Salesforce Platform) (13):** [Application Development Platforms ](https://www.g2.com/categories/application-development-platforms), [DevOps Platforms](https://www.g2.com/categories/devops-platforms), [Consent Management Platforms](https://www.g2.com/categories/consent-management-platform-cmp), [Workplace Innovation Platforms](https://www.g2.com/categories/workplace-innovation-platforms), [Data Masking Software](https://www.g2.com/categories/data-masking), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam), [Customer Identity and Access Management (CIAM) Software](https://www.g2.com/categories/customer-identity-and-access-management-ciam), [Cloud Migration Software](https://www.g2.com/categories/cloud-migration), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Drag and Drop App Builder Software](https://www.g2.com/categories/drag-and-drop-app-builder), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam), [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas)

**Unique to Appian (9):** [Process Orchestration Software](https://www.g2.com/categories/process-orchestration), [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace), [Business Automation Platforms (BAPs)](https://www.g2.com/categories/business-automation-platforms-baps), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [Process Mining Tools](https://www.g2.com/categories/process-mining-tools), [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa), [Business Process Management Software](https://www.g2.com/categories/business-process-management), [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce 360 Platform (formerly Salesforce Platform) | Appian | 
|---|---|---|
| **Small-Business** | 20.5% | 13.9% | 
| **Mid-Market** | 45.7% | 27.6% | 
| **Enterprise** | 33.8% | 58.4% | 

### By Industry

#### Agentforce 360 Platform (formerly Salesforce Platform)

- **Computer Software:** 13.7%
- **Information Technology and Services:** 12.0%
- **Financial Services:** 6.9%
- **Non-Profit Organization Management:** 4.2%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.8%
- **Telecommunications:** 2.8%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.5%
- **Manufacturing:** 2.2%
- **Other:** 47.1%

#### Appian

- **Financial Services:** 21.2%
- **Banking:** 10.3%
- **Information Technology and Services:** 6.7%
- **Insurance:** 5.5%
- **Government Administration:** 5.5%
- **Computer Software:** 5.5%
- **Accounting:** 3.1%
- **Pharmaceuticals:** 2.9%
- **Oil & Energy:** 2.9%
- **Telecommunications:** 2.6%
- **Other:** 33.7%

---
## Alternatives

### Alternatives to Agentforce 360 Platform (formerly Salesforce Platform)

- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.4/5 stars (1440 reviews)
- [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) — 4.5/5 stars (578 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [OutSystems](https://www.g2.com/products/outsystems/reviews) — 4.6/5 stars (1422 reviews)
- [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) — 4.3/5 stars (531 reviews)
- [AppSheet](https://www.g2.com/products/appsheet/reviews) — 4.8/5 stars (403 reviews)
- [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) — 4.5/5 stars (1051 reviews)
- [Mendix](https://www.g2.com/products/mendix/reviews) — 4.4/5 stars (281 reviews)
- [Zoho Creator](https://www.g2.com/products/zoho-creator/reviews) — 4.3/5 stars (164 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3264 reviews)

### Alternatives to Appian

- [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews)
- [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) — 4.6/5 stars (7568 reviews)
- [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5559 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) — 4.4/5 stars (1087 reviews)
- [SS&C Blue Prism Intelligent Automation Platform](https://www.g2.com/products/ss-c-blue-prism-intelligent-automation-platform/reviews) — 4.5/5 stars (402 reviews)
- [Kissflow](https://www.g2.com/products/kissflow/reviews) — 4.3/5 stars (591 reviews)
- [OutSystems](https://www.g2.com/products/outsystems/reviews) — 4.6/5 stars (1422 reviews)
- [Retool](https://www.g2.com/products/retool/reviews) — 4.6/5 stars (357 reviews)
- [Camunda](https://www.g2.com/products/camunda/reviews) — 4.5/5 stars (322 reviews)

---
## Top Discussions

### Agentforce 360 Platform (formerly Salesforce Platform)

- Title: [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) — 5 comments, 2 upvotes
  > **Top comment:** "Learn how to create new accounts, and update existing leads and contacts. "
- Title: [What is Salesforce Platform used for?](https://www.g2.com/discussions/what-is-salesforce-platform-used-for) — 2 comments
  > **Top comment:** "It's a system that helps you manage all past sales activity and understand your business' pipeline. "
- Title: [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) — 2 comments, 1 upvote
  > **Top comment:** "Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.

It has..."
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/salesforce-authenticator-how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "Go to Salesforce Authenticator app and click Add an Account.
"
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take..."

### Appian

- Title: [What is Appian software used for?](https://www.g2.com/discussions/what-is-appian-software-used-for) — 3 comments
  > **Top comment:** "Digital Transformation and process automation"
- Title: [What is Appian used for?](https://www.g2.com/discussions/what-is-appian-used-for) — 1 comment
  > **Top comment:** "Appian is used to **build and automate business processes quickly** without heavy coding. I use it to manage workflows, handle approvals, connect data from..."
- Title: [What programming language does Appian use?](https://www.g2.com/discussions/what-programming-language-does-appian-use) — 1 comment
  > **Top comment:** "Appian is built on Java, but developers using Appian to develop web applications will be coding in SAIL or "Self Assembling Interface Layer" - a low-code..."
- Title: [What are the features of BPM?](https://www.g2.com/discussions/appian-what-are-the-features-of-bpm) — 1 comment
  > **Top comment:** "Business Process Management (BPM) encompasses a suite of features designed to optimise and streamline organisational workflows. It begins with intuitive..."
- Title: [1) How can I automate associating apps with Users and Groups? 2) How can I write multiple rows to a Data a store Entity without using a SmartObject function or widget?](https://www.g2.com/discussions/34096-1-how-can-i-automate-associating-apps-with-users-and-groups-2-how-can-i-write-multiple-rows-to-a-data-a-store-entity-without-using-a-smartobject-function-or-widget) — 1 comment, 1 upvote
  > **Top comment:** "Hi Mark, the best way to get advice on your questions is to head over to our Appian Community, where your peers can share their best practices and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-360-platform-formerly-salesforce-platform-vs-appian)