Link copied to clipboard # Appian vs Decisions Comparison - What are their main differences? Share [ Export ](/compare/appian/decisions-decisions/export.csv) AppianDecisions[+ Add Product](#) Pricing **Appian** Free Trial **$75.00** Per Feature Per Month · Basic **Decisions** Free Trial **Custom Quote Available** Flat Rate Per Month · Bronze **Custom Quote Available** · Silver **Custom Quote Available** · Gold **Pricing Insights** from reviews Perceived Cost **Appian** $$$$$ **Decisions** $$$$$ Average Discount **Appian** 14% **Decisions** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Appian** 6 months Based on 100 responses **Decisions** 6 months Based on 100 responses Return on Investment **Appian** 6 months Based on 100 responses **Decisions** 6 months Based on 100 responses **Pros & Cons** from reviews **Appian** Ease of Use (38) Automation (29) Limited Features (15) Expensive (13) **Decisions** Customer Support (2) Customization (2) Learning Difficulty (2) Complexity (1) Integrations **Appian** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4c697348c4308e45662f69fd954993d8/docusign.png "Product Avatar Image") Docusign ](https://www.g2.com/products/docusign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_20c010d5090054533c1b561ee4a019f9/dropbox.png "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cbdded440dd46c7dcb4debe3e10b5048/microsoft-sharepoint.png "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image") Salesforce Platform ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ View all ](https://www.g2.com/products/appian/integrations) **Decisions** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_398f1842f39013c509c6ba9b5e448b61/1uphealth.jpg "Product Avatar Image") 1upHealth ](https://www.g2.com/products/1uphealth/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e6fbd3b1d8ff1d11f03880c5fd1d20d5/authorize-net.png "Product Avatar Image") Authorize.net ](https://www.g2.com/products/authorize-net/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b516c0f4f311018fb53607a19f6a58a4/aws-and-cloud-services.jpg "Product Avatar Image") AWS and Cloud Services ](https://www.g2.com/products/aws-and-cloud-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacdec8b8edeace9b3c89e0c2cded695/aws-aws-cloudformation.jpg "Product Avatar Image") AWS CloudFormation ](https://www.g2.com/products/aws-aws-cloudformation/reviews)[ View all ](https://www.g2.com/products/decisions-decisions/integrations) Screenshots **Appian** ![Appian screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1868282/agent-in-process.png) **Decisions** ![Decisions screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1977600/DIP_UseCases_InsuranceCard1.png) **Ratings** from reviews Meets Requirements **Appian** **8.5** /10 Based on 308 responses **Decisions** **9.1** /10 Based on 35 responses Ease of Use **Appian** **8.7** /10 Based on 366 responses **Decisions** **7.9** /10 Based on 40 responses Ease of Setup **Appian** **8.4** /10 Based on 307 responses **Decisions** **8.4** /10 Based on 30 responses Ease of Admin **Appian** **8.5** /10 Based on 238 responses **Decisions** **8.3** /10 Based on 25 responses Quality of Support **Appian** **8.5** /10 Based on 301 responses **Decisions** **9.5** /10 Based on 32 responses Has the product been a good partner in doing business? **Appian** **8.8** /10 Based on 241 responses **Decisions** **9.6** /10 Based on 27 responses Product Direction (% positive) **Appian** **9.0** /10 Based on 290 responses **Decisions** **9.6** /10 Based on 32 responses **Features** ratings from reviews Business Process Management **8.3** /10 Based on 243 responses **8.6** /10 Based on 24 responses Robotic Process Automation (RPA) **8.3** /10 Based on 60 responses Not enough data Digital Process Automation (DPA) **8.4** /10 Based on 97 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free Process Mining **7.4** /10 Based on 12 responses Not enough data Decision Management Platforms Not enough data **8.5** /10 Based on 12 responses Process Orchestration **8.6** /10 Based on 18 responses Not enough data Business Automation Platforms (BAPs) **8.7** /10 Based on 21 responses Not enough data Low-Code Development Platforms **8.3** /10 Based on 201 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 17.6% Mid-Market(51-1000 emp.) 27.5% Enterprise(\> 1000 emp.) 54.9% Small-Business(50 or fewer emp.) 17.6% Mid-Market(51-1000 emp.) 27.5% Enterprise(\> 1000 emp.) 54.9% Small-Business(50 or fewer emp.) 17.8% Mid-Market(51-1000 emp.) 48.9% Enterprise(\> 1000 emp.) 33.3% Small-Business(50 or fewer emp.) 17.8% Mid-Market(51-1000 emp.) 48.9% Enterprise(\> 1000 emp.) 33.3% **Reviewers' Industry** [![Appian](https://images.g2crowd.com/uploads/product/hd_favicon/bd72b36193132a308f5957cf548d1fd7/appian.svg "Appian")](https://www.g2.com/products/appian/reviews) Appian Financial Services 19.9% Banking 10.2% Information Technology and Services 7.2% Insurance 5.6% Government Administration 5.2% Other 51.9% [![Decisions](https://images.g2crowd.com/uploads/product/hd_favicon/74dcdcad45af257f8b040defa11b7263/decisions-decisions.svg "Decisions")](https://www.g2.com/products/decisions-decisions/reviews) Decisions Financial Services 9.1% Telecommunications 6.8% Legal Services 6.8% Insurance 6.8% Information Technology and Services 6.8% Other 63.6% Alternatives **Appian Alternatives** ![Pega Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e069cb407f8ebbf6ba84052b46de7843/pega-platform.svg "Pega Platform") [ Pega Platform ](/products/pega-platform/reviews) ![Automation Anywhere Agentic Process Automation](https://images.g2crowd.com/uploads/product/hd_favicon/053673f927a7e9eaba122ebe77b4349a/automation-anywhere-agentic-process-automation.svg "Automation Anywhere Agentic Process Automation") [ Automation Anywhere Agentic... ](/products/automation-anywhere-agentic-process-automation/reviews) ![UiPath Agentic Automation](https://images.g2crowd.com/uploads/product/hd_favicon/52d1ee45d138a2ab66b69bb703ed76ce/uipath-agentic-automation.svg "UiPath Agentic Automation") [ UiPath Agentic Automation ](/products/uipath-agentic-automation/reviews) ![WorkHQ Platform](https://images.g2crowd.com/uploads/product/hd_favicon/f024e454926518ba8c6284bb2223ffc6/workhq-platform.svg "WorkHQ Platform") [ WorkHQ Platform ](/products/workhq-platform/reviews) **Decisions Alternatives** ![Pega Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e069cb407f8ebbf6ba84052b46de7843/pega-platform.svg "Pega Platform") [ Pega Platform ](/products/pega-platform/reviews) ![Camunda](https://images.g2crowd.com/uploads/product/hd_favicon/30c18234f9e66694cb630099b2f518d4/camunda.svg "Camunda") [ Camunda ](/products/camunda/reviews) ![UiPath Agentic Automation](https://images.g2crowd.com/uploads/product/hd_favicon/52d1ee45d138a2ab66b69bb703ed76ce/uipath-agentic-automation.svg "UiPath Agentic Automation") [ UiPath Agentic Automation ](/products/uipath-agentic-automation/reviews) ![InRule](https://images.g2crowd.com/uploads/product/hd_favicon/820eaf51660fa0949965151b40ea7259/inrule.jpg "InRule") [ InRule ](/products/inrule/reviews) ## Appian vs Decisions FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Appian vs Decisions? Appian and Decisions differ most clearly in their reviewer-cited strengths, with Appian excelling in ease of use and automation, while Decisions stands out for customer support and customization. | [Appian](https://www.g2.com/products/appian/reviews) | [Decisions](https://www.g2.com/products/decisions-decisions/reviews) | | --- | --- | | 4.5/5 (502 reviews) | 4.6/5 (41 reviews) | | Enterprise | Mid-Market | | 8.5 | 8.5 | | 8.5 | 9.5 | | Ease of Use (38 all-time mentions) | Customer Support (2 all-time mentions) | ### How do the pricing models of Appian and Decisions compare? Decisions is rated higher for price satisfaction, indicating reviewers consider it the stronger value compared to Appian. - **Appian:** Reviewers frequently cite high licensing costs and note that pricing is more suitable for large enterprises, with several mentioning that the cost is prohibitive for small and medium businesses. - **Decisions:** In recent reviews, Decisions is described as expensive but is still seen as providing strong value, especially for enterprise use cases, with fewer complaints about cost relative to Appian. ### What are the best alternatives to Appian and Decisions? The top three alternatives to Appian and Decisions are Pega Platform, UiPath Agentic Automation, and Automation Anywhere Agentic Process Automation. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Appian](https://www.g2.com/products/appian/reviews) | 4.5/5 (502 reviews) | Enterprise | High licensing cost, premium pricing for large user bases | Ease of Use (38 all-time mentions) | | [Decisions](https://www.g2.com/products/decisions-decisions/reviews) | 4.6/5 (41 reviews) | Mid-Market | Expensive but strong value for enterprise | Customer Support (2 all-time mentions) | | [Pega Platform](https://www.g2.com/products/pega-platform/reviews) | 4.2/5 (278 reviews) | Enterprise | — | — | | [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) | 4.6/5 (7581 reviews) | Enterprise | — | — | | [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) | 4.5/5 (5627 reviews) | Mid-Market | — | — | ### Which Business Automation Platforms (BAPs) features should I prioritize when comparing Appian and Decisions? Buyers comparing Appian and Decisions should prioritize ease of use, automation capabilities, integration options, quality of support, and customization. - **Ease of Use:** Appian (8.7), Decisions (8.0); Appian has 38 all-time mentions for ease of use. - **Automation:** Appian (29 all-time mentions), Decisions (recent reviews highlight automation and process mining). - **Integrations:** Appian (16 all-time mentions), Decisions (2 all-time mentions for integrations, REST integration cited). - **Quality of Support:** Appian (8.5), Decisions (9.5); Decisions has 2 all-time mentions for customer support. - **Customization:** Decisions (2 all-time mentions for customization and customization options), Appian (reviewers note limited advanced customization). ### What are the pros and cons of Appian vs Decisions? Appian's headline strength is ease of use and automation, while Decisions is most praised for customer support and customization. - **Appian strengths:** Ease of use (38 all-time mentions), automation (29), low code (26), AI technology (24), speed (22), easy integrations (18), fast development (19). - **Appian trade-offs:** High licensing cost, limited advanced customization, steep learning curve for non-technical users, UI customization limitations, performance can slow with complex workflows. - **Decisions strengths:** Customer support (2 all-time mentions), customization (2), easy integrations (2), API features, change flexibility, collaborative and agile teams. - **Decisions trade-offs:** Learning curve is high, documentation could be improved, integrating into existing software can be challenging, UI/UX capabilities less mature than logic/rules side. ### Is Appian or Decisions better for small businesses? Decisions is better suited for small businesses based on its largest reviewer segment and reviewer sentiment. - **Appian:** Largest segment is Enterprise; reviewers frequently note that high licensing costs make it less suitable for small businesses. - **Decisions:** Largest segment is Mid-Market; reviewers highlight ease of use, quick setup, and value for smaller teams, with fewer complaints about cost barriers for small businesses. ### Which Business Automation Platforms (BAPs) platform has better integrations? Appian and Decisions are rated at parity for integrations, with both products receiving positive but limited reviewer-cited integration mentions. - **Appian:** Integrations mentioned in 16 all-time reviews, with recent reviewers citing easy integrations with tools like Microsoft Outlook, Zendesk, and APIs. - **Decisions:** Integrations mentioned in 2 all-time reviews, with REST integration specifically cited in recent reviews. ### How do Appian and Decisions compare on customer support? Decisions scores materially higher than Appian on Quality of Support, with a 1.0-point advantage (Decisions 9.5, Appian 8.5). - **Appian:** Reviewers describe support as generally responsive and helpful, but some note a need for more detailed documentation and onboarding support. - **Decisions:** Reviewers consistently praise the support team for being knowledgeable, responsive, and helpful, with multiple mentions of excellent customer service and training resources. ### Which is easier to implement, Appian or Decisions? Appian and Decisions are rated at parity for Ease of Setup, both scoring 8.5. - **Appian:** Reviewers describe setup as straightforward, especially with cloud deployment, but note a learning curve for advanced features and customizations. - **Decisions:** Reviewers highlight easy initial setup and quick project starts, with some noting that integrating into existing software can be more challenging. ### Which product has better Integrations? Appian is favored for integrations, with more reviewer-cited mentions and higher all-time counts than Decisions. - **Appian:** Integrations mentioned in 16 all-time reviews, with an 8.5 score for Ease of Setup and multiple recent reviews highlighting easy integration with Microsoft Outlook, Zendesk, and APIs. - **Decisions:** Integrations mentioned in 2 all-time reviews, with REST integration cited and an 8.5 score for Ease of Setup.