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# Appcues vs Glassbox Comparison - What are their main differences?

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AppcuesGlassbox[+ Add Product](#)

Reviews

**Appcues** [

4.6/5(359)

](https://www.g2.com/products/appcues/reviews#reviews)

**Glassbox** [

4.9/5(809)

](https://www.g2.com/products/glassbox/reviews#reviews)

Pricing

**Appcues**
Free Trial

**Free Trial** · Start Free

**Glassbox**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Appcues**
1 month

Based on 8 responses

**Glassbox**
1 month

Based on 7 responses

Return on Investment

**Appcues**
14 months

Based on 7 responses

**Glassbox**
4 months10 months sooner

Based on 6 responses

Perceived Cost

**Appcues**
$$$$$

**Glassbox**
$$$$$

Average Discount

**Appcues**
9%

**Glassbox**
Not enough reviews yet

Pros & Cons

**Appcues**
[
Ease of Use (37)
](https://www.g2.com/products/appcues/reviews?filters%5Bsentiment_snippet%5D=1628064&qs=pros-and-cons#reviews)[
Easy Setup (16)
](https://www.g2.com/products/appcues/reviews?filters%5Bsentiment_snippet%5D=1628348&qs=pros-and-cons#reviews)[
Limitations (6)
](https://www.g2.com/products/appcues/reviews?filters%5Bsentiment_snippet%5D=1627323&qs=pros-and-cons#reviews)[
Missing Features (6)
](https://www.g2.com/products/appcues/reviews?filters%5Bsentiment_snippet%5D=1628043&qs=pros-and-cons#reviews)

**Glassbox**
[
Ease of Use (210)
](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1195254&qs=pros-and-cons#reviews)[
Session Replay (190)
](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1192663&qs=pros-and-cons#reviews)[
Session Issues (70)
](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1191332&qs=pros-and-cons#reviews)[
Not Intuitive (65)
](https://www.g2.com/products/glassbox/reviews?filters%5Bsentiment_snippet%5D=1191285&qs=pros-and-cons#reviews)

Integrations

**Appcues**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6b6650425eafc5c72f230cad744ad29/adobe-marketo-engage.png "Product Avatar Image")

Adobe Marketo Engage

](https://www.g2.com/products/adobe-marketo-engage/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_547a9c56419681db30f2464576b71ec4/education-perfect.png "Product Avatar Image")

Education Perfect

](https://www.g2.com/products/education-perfect/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image")

HubSpot Marketing Hub

](https://www.g2.com/products/hubspot-marketing-hub/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6f919f1812ddc78f50e9c33929ab7beb/mixpanel.png "Product Avatar Image")

Mixpanel

](https://www.g2.com/products/mixpanel/reviews)[
View all
](https://www.g2.com/products/appcues/integrations)

**Glassbox**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-adobe-target.png "Product Avatar Image")

Adobe Target

](https://www.g2.com/products/adobe-adobe-target/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c73a6cc10ab731dbf2a60faddcd17402/optimizely-web-experimentation.png "Product Avatar Image")

Optimizely Web Experimentation

](https://www.g2.com/products/optimizely-web-experimentation/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image")

Qualtrics Customer Experience

](https://www.g2.com/products/qualtrics-customer-experience/reviews)[
View all
](https://www.g2.com/products/glassbox/integrations)

Screenshots

**Appcues**
 ![Appcues screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/110425/In-app.png)

**Glassbox**
 ![Glassbox screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/163736/Journey2---full.png)

Ratings

Meets Requirements

**Appcues**

8.6

8.6299

**Glassbox**

9.8

9.8739

Ease of Use

**Appcues**

8.6

8.6301

**Glassbox**

9.7

9.7741

Ease of Setup

**Appcues**

8.3

8.3174

**Glassbox**

9.8

9.8476

Ease of Admin

**Appcues**

8.8

8.8152

**Glassbox**

9.8

9.8343

Quality of Support

**Appcues**

9.1

9.1282

**Glassbox**

9.8

9.8738

Has the product been a good partner in doing business?

**Appcues**

9.3

9.3150

**Glassbox**

9.9

9.9347

Product Direction (% positive)

**Appcues**

9.0

9.0278

**Glassbox**

9.8

9.8730

Features

Mobile App Optimization[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

7.6

11

10.0

495

Variation Testing

A/B Testing

5.2

10

10.0(won by 4.8)

429

 (There is a greater than 0.5 difference between this product's rating and its competitors)

WYSIWYG Editor

7.0

10

10.0(won by 3.0)

428

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Conversion Goal

7.6

11

10.0(won by 2.4)

431

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Percentage of Traffic

6.8

10

10.0(won by 3.2)

436

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Multivariant Testing

6.5

10

10.0(won by 3.5)

430

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Confidence Level

Feature Not Available

10.0(won by default)

427

Reporting

Segmentation

8.5

11

10.0(won by 1.5)

459

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Reports and Dashboards

7.7

11

10.0(won by 2.3)

456

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Personalization

Standard Targeting

8.5

11

10.0(won by 1.5)

445

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Custom Targeting

8.0

11

10.0(won by 2.0)

428

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Data Segmentation

7.4

11

10.0(won by 2.6)

425

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Administration

API / Integrations

7.6

11

10.0(won by 2.4)

426

 (There is a greater than 0.5 difference between this product's rating and its competitors)

QA Testing

7.8

10

10.0(won by 2.2)

428

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Performance and Reliability

8.5

11

10.0(won by 1.5)

429

 (There is a greater than 0.5 difference between this product's rating and its competitors)

User, Role, and Access Management

9.1

11

10.0(won by 0.9)

429

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Digital Analytics[Hide 31 FeaturesShow 31 Features](javascript:void(0);)

Not enough data

9.9

667

Metrics

Sessions - Digital Analytics

Not enough data

9.9(won by default)

573

Engagement

Not enough data

9.9(won by default)

567

Entry and Exit Pages

Not enough data

9.9(won by default)

560

Standard Event Tracking

Not enough data

9.9(won by default)

564

Custom Event Tracking

Not enough data

9.9(won by default)

559

Retention

Not enough data

9.9(won by default)

546

Return

Not enough data

9.9(won by default)

541

Conversions

Not enough data

9.9(won by default)

546

Funnels

Not enough data

9.9(won by default)

542

Reporting

Real-Time Reporting

Not enough data

9.9(won by default)

554

Trending

Not enough data

9.9(won by default)

541

Retroactive Reporting

Not enough data

9.8(won by default)

532

Segmentation

Not enough data

9.9(won by default)

533

Mobile Reporting

Not enough data

9.9(won by default)

528

Unification Across Devices

Not enough data

9.9(won by default)

520

Custom Reports and Dashboards

Not enough data

9.9(won by default)

532

Other

User Data

Not enough data

9.9(won by default)

522

Site Search Reporting

Not enough data

9.9(won by default)

505

Load Time Monitoring

Not enough data

9.9(won by default)

503

Campaign Tracking

Not enough data

9.9(won by default)

497

E-Commerce

Not enough data

9.9(won by default)

491

Promotional Messages

Not enough data

9.8(won by default)

486

Administration Alerts

Not enough data

9.9(won by default)

488

Agentic AI - Digital Analytics

Decision Making

Not enough data

10.0(won by default)

5

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Administration

API / Integrations

Not enough data

9.9(won by default)

516

QA Testing

Not enough data

9.9(won by default)

492

Performance and Reliability

Not enough data

9.9(won by default)

530

User, Role, and Access Management

Not enough data

9.8(won by default)

518

Mobile App Analytics[Hide 59 FeaturesShow 59 Features](javascript:void(0);)

Not enough data

10.0

549

User Identification

Demographics

Not enough data

9.9(won by default)

478

User Segmentation

Not enough data

10.0(won by default)

481

Geolocation

Not enough data

10.0(won by default)

485

Predictive Analytics

Not enough data

Not enough data

Tracking & Reporting

Custom Event Tracking

Not enough data

10.0(won by default)

472

Real-Time Insights

Not enough data

10.0(won by default)

471

Attribution

Not enough data

10.0(won by default)

468

Activity Dashboard

Not enough data

9.9(won by default)

465

User Path Tracking

Not enough data

10.0(won by default)

474

User Activity History

Not enough data

10.0(won by default)

468

Multi-Channel Attribution

Not enough data

Not enough data

In-App Events Tracking

Not enough data

Not enough data

Metrics

Engagement

Not enough data

10.0(won by default)

457

Exit Tracking

Not enough data

9.9(won by default)

469

Retention

Not enough data

10.0(won by default)

470

Return

Not enough data

10.0(won by default)

467

Conversions

Not enough data

9.9(won by default)

470

Engagement Tracking

Not enough data

Not enough data

Uninstall Tracking

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Revenue Tracking

Not enough data

Not enough data

Additional Functionality

Monitoring

Not enough data

Not enough data

Push Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Data Modeling

Not enough data

Not enough data

Funnel Analysis

Not enough data

Not enough data

For Marketers

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Session Recording

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Root Cause Analysis

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Cohort Analysis

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Heatmaps

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Session Replay[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

9.7

599

User Behavior

Click Tracking

Not enough data

9.8(won by default)

518

|

Verified

Mouse Movement 

Not enough data

9.8(won by default)

514

|

Verified

Frustration Tracking

Not enough data

9.8(won by default)

515

|

Verified

A/B Testing 

Error and Bug Tracking

Not enough data

9.8(won by default)

501

|

Verified

Split URL Testing

Not enough data

9.8(won by default)

506

Data Analysis

Not enough data

9.8(won by default)

528

|

Verified

Notes

Not enough data

9.9(won by default)

494

|

Verified

Visitor Information

User Identification

Not enough data

9.8(won by default)

540

|

Verified

Search Box

Not enough data

9.8(won by default)

561

|

Verified

Agentic AI - Session Replay

Cross-system Integration

Not enough data

8.5(won by default)

11

Digital Adoption Platform[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.3

206

Not enough data

User Analysis

Survey Implementation

8.5(won by default)

155

Not enough data

Data Analysis

7.5(won by default)

179

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

User Support

User Segmentation

8.5(won by default)

182

Not enough data

Multi-Language Support

7.1(won by default)

103

Not enough data

Behavior-responsive Messaging

8.1(won by default)

148

Not enough data

Walkthrough Type

Audio-visual Walkthroughs

8.1(won by default)

119

Not enough data

Text Bubble Walkthroughs

8.9(won by default)

178

Not enough data

Platform Basics - Digital Adoption Platform

Integration

9.2(won by default)

12

Not enough data

Communications

9.1(won by default)

17

Not enough data

Analytics - Digital Adoption Platform

Analytics

7.8(won by default)

9

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Functions - Digital Adoption Platform

Customer self-service

8.3(won by default)

9

Not enough data

In-app guidance

8.7(won by default)

15

Not enough data

Contextual Guidance

Not enough data

Not enough data

Agentic AI - Digital Adoption Platform

Adaptive Learning

Not enough data

Not enough data

Asynchronous Learning

Not enough data

Not enough data

Blended Learning

Not enough data

Not enough data

Self-paced Learning

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

In-App Training

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Launch Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

API

Not enough data

Not enough data

User Onboarding

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Data Quality Control

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Employee Onboarding

Not enough data

Not enough data

Self Service Tools

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Learning Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Creation

Not enough data

Not enough data

Product Analytics[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

Not enough data

9.8

483

Product Analytics

Account-Level Analytics

Not enough data

10.0(won by default)

449

User-Level Analytics

Not enough data

9.9(won by default)

449

Segmentation

Not enough data

9.9(won by default)

450

Funnels

Not enough data

10.0(won by default)

452

Alerts

Not enough data

9.9(won by default)

457

Multi-Product Analytics

Not enough data

10.0(won by default)

451

User Scoring

Not enough data

9.9(won by default)

468

Integrations

Not enough data

10.0(won by default)

445

Usage Tracking/Analytics

Not enough data

Not enough data

Agentic AI - Product Analytics

Autonomous Task Execution

Not enough data

9.5(won by default)

7

Cross-system Integration

Not enough data

9.8(won by default)

7

Adaptive Learning

Not enough data

9.2(won by default)

6

Proactive Assistance

Not enough data

10.0(won by default)

6

Machine Learning

Not enough data

Not enough data

Behavioral Analytics - Product Analytics

Multi-Product Analytics

Not enough data

Not enough data

User level Analytics

Not enough data

Not enough data

Account level Analytics

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Funnels

Not enough data

Not enough data

Platform Infrastructure - Product Analytics

Cross System integrations

Not enough data

Not enough data

Alerts

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

AI driven optimization - Product Analytics

User scoring

Not enough data

Not enough data

Adaptive learning

Not enough data

Not enough data

Automated insights

Not enough data

Not enough data

Autonomous task execution

Not enough data

Not enough data

Additional Functionality

Conversion Tracking

Not enough data

Not enough data

Funnel Analysis

Not enough data

Not enough data

Product Data Management

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Cohort Analysis

Not enough data

Not enough data

Session Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Interactive Reports

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

E-Commerce Analytics[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

Not enough data

10.0

322

Analytics

Reports

Not enough data

10.0(won by default)

294

Dashboard

Not enough data

10.0(won by default)

297

Web Analytics

Not enough data

10.0(won by default)

293

Campaign Tracking

Not enough data

10.0(won by default)

297

Customer Demographics

Not enough data

10.0(won by default)

295

Predictive Analytics

Not enough data

10.0(won by default)

311

Administration

Data Storage

Not enough data

10.0(won by default)

307

A/B Testing

Not enough data

10.0(won by default)

290

Integrations

Not enough data

10.0(won by default)

290

Generative AI

AI Text Generation

Not enough data

10.0(won by default)

58

Agentic AI - E-Commerce Analytics

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Digital Experience Monitoring (DEM)[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

10.0

449

Experience

Real-Time Monitoring

Not enough data

10.0(won by default)

435

Session Replay

Not enough data

9.9(won by default)

437

Behavioral Analysis

Not enough data

9.9(won by default)

438

Agentic AI - Digital Experience Monitoring (DEM)

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Management

Content Management

Not enough data

9.9(won by default)

407

Alerts

Not enough data

9.9(won by default)

431

Budget Analysis

Not enough data

9.9(won by default)

430

Performance

Uptime Monitoring

Not enough data

10.0(won by default)

430

Performance Monitoring

Not enough data

10.0(won by default)

432

Issue Tracking

Not enough data

10.0(won by default)

429

Resource Monitoring

Not enough data

10.0(won by default)

430

Customer Journey Mapping[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

Not enough data

9.8

345

Platform Basics

Customizable Templates

Not enough data

9.9(won by default)

340

Exporting

Not enough data

9.9(won by default)

340

Multi-user Access and Collaboration

Not enough data

9.9(won by default)

333

Multiple Personas

Not enough data

9.9(won by default)

335

Data Analytics 

Not enough data

10.0(won by default)

163

Predictive Analytics

Not enough data

Not enough data

Behavioral Analytics

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Customer Journey Mapping

Autonomous Task Execution

Not enough data

9.0(won by default)

7

Additional Functionality

Multi-Channel Marketing

Not enough data

Not enough data

Map Creation

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

API

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Data Linking

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Customer Profiles

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Attribution Modeling

Not enough data

Not enough data

Action Management

Not enough data

Not enough data

Map Sharing

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Customer Touchpoints

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Diagramming

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Storyboarding

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Customer Journey Analytics[Hide 13 FeaturesShow 13 Features](javascript:void(0);)

Not enough data

9.8

514

Platform Basics

Dynamic Segmentation

Not enough data

9.9(won by default)

471

|

Verified

Journey Optimization

Not enough data

9.8(won by default)

475

|

Verified

Platform Data

Journey Reporting

Not enough data

9.9(won by default)

472

|

Verified

Trends Reporting

Not enough data

9.9(won by default)

470

|

Verified

Dashboards

Not enough data

9.9(won by default)

477

|

Verified

Advanced Data Filtering

Not enough data

9.9(won by default)

473

|

Verified

Platform Additional Functionality

Journey Mapping

Not enough data

9.8(won by default)

473

|

Verified

Integrations

Not enough data

9.9(won by default)

466

|

Verified

Automated Alerts

Not enough data

9.9(won by default)

477

|

Verified

Agentic AI - Customer Journey Analytics

Autonomous Task Execution

Not enough data

10.0(won by default)

6

Cross-system Integration

Not enough data

9.3(won by default)

7

Adaptive Learning

Not enough data

9.5(won by default)

7

Proactive Assistance

Not enough data

10.0(won by default)

6

Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

9.8

218

Feedback Management

Tagging

Not enough data

9.9(won by default)

211

Segmentation

Not enough data

9.9(won by default)

211

Custom Reports and Dashboards

Not enough data

9.9(won by default)

211

Feedback Analysis

Thematic Analysis

Not enough data

9.9(won by default)

212

Sentiment Analysis

Not enough data

9.7(won by default)

209

NPS/CSAT Scoring

Not enough data

9.9(won by default)

211

Feedback Sources

Online Reviews

Not enough data

9.9(won by default)

210

Surveys

Not enough data

9.9(won by default)

212

Social Media

Not enough data

9.4(won by default)

210

Customer Service Channels

Not enough data

9.9(won by default)

209

Generative AI

AI Text Generation

Not enough data

9.8(won by default)

67

AI Text Summarization

Not enough data

Feature Not Available

Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

Not enough data

10.0

304

Generative AI

AI Text Generation

Not enough data

10.0(won by default)

62

AI Text Summarization

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Survey Management

Brand Design Consistency

Not enough data

10.0(won by default)

290

Survey Deployment

Not enough data

10.0(won by default)

270

Feedback Collection

Not enough data

10.0(won by default)

269

Device Responsiveness

Not enough data

9.6(won by default)

264

Surveys & Feedback

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Process Management

Feedback Aggregation

Not enough data

10.0(won by default)

264

Trigger Alerts

Not enough data

10.0(won by default)

266

Real-Time Analysis

Not enough data

10.0(won by default)

268

Real-Time Action

Not enough data

10.0(won by default)

280

360 Degree Feedback

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

System Management

Security

Not enough data

10.0(won by default)

243

System Monitoring

Not enough data

10.0(won by default)

238

SSL Security

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

NPS of Employees

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Text Fields

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

NPS of Customers

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

Heatmap Tools[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

Not enough data

9.9

499

Agentic AI - Heatmap Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Analysis

Conversion Opportunities

Not enough data

9.9(won by default)

480

Side-By-Side Analysis

Not enough data

9.9(won by default)

481

Mobile Device Analysis

Not enough data

9.9(won by default)

466

Data Quantification

Not enough data

9.9(won by default)

464

Webpage Element Analysis

Not enough data

9.9(won by default)

467

Funnel Analysis

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Reporting

Heat Maps

Not enough data

10.0(won by default)

467

Session Replays

Not enough data

9.9(won by default)

466

Monitoring

Not enough data

9.9(won by default)

467

Data Segmentation

Not enough data

10.0(won by default)

460

Real-Time Data

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Scroll Maps

Not enough data

Not enough data

Geographic Maps

Not enough data

Not enough data

Floor Plans & Maps

Not enough data

Not enough data

Hover Maps

Not enough data

Not enough data

Additional Functionality

Web Traffic Reporting

Not enough data

Not enough data

Customer Activity Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Image Overlay

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Dynamic Content

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Embeddable Widget

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Hierarchical Mapping

Not enough data

Not enough data

Radial Mapping

Not enough data

Not enough data

For Science

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Screen Activity Recording

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Form Analytics

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Behavioral Analytics

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

API

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Element Analytics

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Territorial Mapping

Not enough data

Not enough data

Embeddable

Not enough data

Not enough data

Mobile Marketing[Hide 66 FeaturesShow 66 Features](javascript:void(0);)

6.1

7

Not enough data

Analysis

Application Attribution

6.7(won by default)

6

Not enough data

Campaign Analysis

6.4(won by default)

6

Not enough data

Uninstall Tracking

5.6(won by default)

6

Not enough data

Activity Dashboard

6.7(won by default)

6

Not enough data

Multi-Channel Attribution

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Campaigns

Proximity Marketing

5.8(won by default)

6

Not enough data

Alerts/Notifications

7.4(won by default)

7

Not enough data

Bulk SMS

4.7(won by default)

6

Not enough data

Two-Way Text Messaging

5.0(won by default)

6

Not enough data

Email Campaigns

5.8(won by default)

6

Not enough data

Audience Segmentation

6.9(won by default)

6

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Location-Based Marketing

Not enough data

Not enough data

SMS Marketing

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Engagement

Coupons and Promotions

5.3(won by default)

6

Not enough data

Social Promotion

Not enough data

Not enough data

Platform

Optimization

7.5(won by default)

6

Not enough data

Integrations - Mobile Marketing

5.8(won by default)

6

Not enough data

Internationalization

Feature Not Available

Not enough data

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Agentic AI - Mobile Marketing

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Additional Functionality

Visual Analytics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Text-to-Win

Not enough data

Not enough data

CRM

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Contextual Targeting

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Coupons

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Mobile Analytics[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

10.0

496

Metrics

Engagement

Not enough data

10.0(won by default)

457

Exit Tracking

Not enough data

9.9(won by default)

469

Retention

Not enough data

10.0(won by default)

470

Return

Not enough data

10.0(won by default)

467

Conversions

Not enough data

9.9(won by default)

470

Engagement Tracking

Not enough data

Not enough data

Uninstall Tracking

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Revenue Tracking

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Push Notification[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Campaigns

Customize

8.9(won by default)

21

Not enough data

Scheduling

7.9(won by default)

18

Not enough data

Retarget

8.4(won by default)

16

Not enough data

Segmentation

9.4(won by default)

20

Not enough data

Triggered Notifications

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Analytics

Campaign Performance

9.0(won by default)

16

Not enough data

Audience Insights

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Optimization

A/B Testing

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Rich Notifications

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

App Notifications

Not enough data

Not enough data

SMS Notifications

Not enough data

Not enough data

Web Notifications

Not enough data

Not enough data

Agentic AI - Push Notification

Autonomous Task Execution

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Multi-Channel Marketing

Not enough data

Not enough data

API

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Subscriber Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Visual Workflow Management

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Notification Editor

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Digital Accessibility Platforms[Hide 18 FeaturesShow 18 Features](javascript:void(0);)

Not enough data

Not enough data

Monitoring

Compliance Monitoring

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Dynamic Crawling

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Reporting

Prioritization

Not enough data

Not enough data

Site Comparison

Not enough data

Not enough data

Automation

Automated Testing

Not enough data

Not enough data

Automated Scan

Not enough data

Not enough data

Functionality

Automated Regression Testing

Not enough data

Not enough data

Customizable Testing Tools

Not enough data

Not enough data

Multi-User Testing

Not enough data

Not enough data

Filtering 

Not enough data

Not enough data

Overlay Engine

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

Not enough data

Not enough data

Agentic AI - Digital Accessibility Platforms

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Digital Accessibility Tools[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

Not enough data

Support

Recommendations

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Reporting

Page Reports

Not enough data

Not enough data

Broken Link Checker

Not enough data

Not enough data

Functionality

Individual Page Auditing

Not enough data

Not enough data

Quality Assurance Dashboard

Not enough data

Not enough data

Integration

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

Not enough data

Not enough data

Agentic AI - Digital Accessibility Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Appcues](https://images.g2crowd.com/uploads/product/hd_favicon/d9a097bb2961640e22e276d196fba33d/appcues.svg "Appcues")](https://www.g2.com/products/appcues/reviews)

Appcues

Small-Business(50 or fewer emp.)

32.7%

Mid-Market(51-1000 emp.)

58.9%

Enterprise(\> 1000 emp.)

8.5%

[![Glassbox](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox")](https://www.g2.com/products/glassbox/reviews)

Glassbox

Small-Business(50 or fewer emp.)

4.8%

Mid-Market(51-1000 emp.)

17.4%

Enterprise(\> 1000 emp.)

77.8%

Small-Business

(50 or fewer emp.)

32.7%

4.8%

Mid-Market

(51-1000 emp.)

58.9%

17.4%

Enterprise

(\> 1000 emp.)

8.5%

77.8%

Reviewers' Industry

[![Appcues](https://images.g2crowd.com/uploads/product/hd_favicon/d9a097bb2961640e22e276d196fba33d/appcues.svg "Appcues")](https://www.g2.com/products/appcues/reviews)
Appcues

Computer Software

33.3%

Information Technology and Services

15.1%

Marketing and Advertising

8.5%

Financial Services

6.3%

Internet

4.6%

Other

32.2%

[![Glassbox](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox")](https://www.g2.com/products/glassbox/reviews)
Glassbox

Financial Services

37.2%

Insurance

11.5%

Retail

11.1%

Telecommunications

6.2%

Banking

3.6%

Other

30.4%

Alternatives

**Appcues Alternatives**

 ![WalkMe](https://images.g2crowd.com/uploads/product/hd_favicon/726107df2b6d2cf44d2fce88f5ce93c6/walkme.svg "WalkMe")

[
WalkMe
](/products/walkme/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Pendo](https://images.g2crowd.com/uploads/product/hd_favicon/329b3a8933711abf9a020e59b8c6f792/pendo-io-pendo.svg "Pendo")

[
Pendo
](/products/pendo-io-pendo/reviews)

 ![Userpilot](https://images.g2crowd.com/uploads/product/hd_favicon/c91821dbb9e482073f733279827a3ae8/userpilot.svg "Userpilot")

[
Userpilot
](/products/userpilot/reviews)

**Glassbox Alternatives**

 ![Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/65e33ca9d459546fe0def649d5bfb459/contentsquare.svg "Contentsquare")

[
Contentsquare
](/products/contentsquare/reviews)

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Heap by Contentsquare
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Fullstory
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[
Mouseflow
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