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At a Glance
Market Segments
Mid-Market (58.0% of reviews)
Mid-Market (63.4% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Appcues
Star Rating
(341)4.6 out of 5
Market Segments
Mid-Market (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Learn more about AppcuesChurnZero
Star Rating
(1,542)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in overall user satisfaction, reflected in its higher G2 Score compared to Appcues. Users appreciate its best-in-class core functionality and the ability to quickly set up automations that enhance customer communication.
- Users say that Appcues stands out for its user-friendly build interface, making it easy to create onboarding flows and surveys. This intuitive design is frequently highlighted as a significant advantage for teams looking to onboard users efficiently.
- Reviewers mention that ChurnZero's versatility allows for various setup options, which is particularly beneficial for documenting client health scores. This flexibility is a key feature that users find valuable in managing customer relationships.
- According to verified reviews, Appcues shines in its customer support, with users praising the team's responsiveness and commitment to resolving issues. This level of support is often cited as a major reason for user satisfaction.
- Users highlight that ChurnZero's analytics capabilities are superior, providing in-depth insights that help teams understand customer engagement better. This feature is crucial for businesses aiming to improve their customer success strategies.
- G2 reviewers note that while Appcues offers a free trial, ChurnZero's established market presence and larger number of reviews suggest a more robust community and support network, which can be a deciding factor for buyers looking for reliability.
Pricing
Entry-Level Pricing
Appcues
Start Free
Free Trial
Full-featured, 14-day free trial of Appcues. No credit card required.
- Boost activation with tailored onboarding
- Improve conversion by reducing time to value
- Create stickiness with feature adoption
ChurnZero
No pricing availableFree Trial
Appcues
Free Trial is available
ChurnZero
No trial information availableRatings
Meets Requirements
8.6
285
9.0
1,257
Ease of Use
8.6
288
8.5
1,265
Ease of Setup
8.3
163
7.9
581
Ease of Admin
8.7
149
8.5
517
Quality of Support
9.1
270
9.5
1,172
Has the product been a good partner in doing business?
9.2
147
9.6
522
Product Direction (% positive)
9.0
267
9.4
1,193
Features by Category
Customer Information
Not enough data
8.9
1007
|
Verified
Not enough data
9.1
987
|
Verified
Not enough data
8.9
982
|
Verified
Not enough data
8.7
942
|
Verified
Not enough data
9.1
1004
|
Verified
Not enough data
8.7
923
|
Verified
Not enough data
8.5
827
|
Verified
Predictions
Not enough data
8.6
969
|
Verified
Not enough data
7.8
743
|
Verified
Not enough data
8.6
831
|
Verified
Not enough data
7.5
638
|
Verified
Platform
Not enough data
8.6
992
|
Verified
Not enough data
8.5
893
|
Verified
Not enough data
8.5
869
|
Verified
Not enough data
8.7
903
|
Verified
Not enough data
8.9
967
|
Verified
Not enough data
8.6
935
|
Verified
Not enough data
9.0
902
|
Verified
Not enough data
9.1
838
|
Verified
Not enough data
9.2
960
|
Verified
Not enough data
9.1
917
|
Verified
Generative AI
Not enough data
7.7
309
Not enough data
7.8
308
Agentic AI - Customer Success
Not enough data
7.5
64
Not enough data
7.5
63
Not enough data
7.5
64
Not enough data
7.2
63
Not enough data
7.2
63
User Analysis
8.5
153
8.9
125
7.5
177
8.9
133
User Support
8.5
180
9.2
138
7.0
102
7.9
71
8.1
147
8.7
98
Walkthrough Type
8.1
119
8.1
91
8.9
178
8.2
85
Platform Basics - Digital Adoption Platform
8.8
8
9.3
9
9.4
9
9.0
10
Analytics - Digital Adoption Platform
7.7
8
9.8
8
Functions - Digital Adoption Platform
8.1
8
9.8
8
8.5
8
10.0
7
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Campaigns
8.9
21
Not enough data
7.9
18
Not enough data
8.4
16
Not enough data
9.4
20
Not enough data
Not enough data
Not enough data
Analytics
8.9
15
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
Not enough data
8.2
84
Not enough data
8.4
83
Not enough data
8.8
99
Intelligence
Not enough data
8.3
93
Not enough data
7.4
86
Not enough data
8.1
84
Mapping
Not enough data
8.0
82
Not enough data
8.3
87
Agentic AI - Customer Revenue Optimization
Not enough data
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Platform Basics
Not enough data
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Agentic AI - Customer Journey Mapping
Not enough data
7.0
23
Platform Basics
Not enough data
8.6
181
Not enough data
8.7
188
Platform Data
Not enough data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Platform Additional Functionality
Not enough data
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Agentic AI - Customer Journey Analytics
Not enough data
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Analytics
Not enough data
8.8
213
Not enough data
8.7
193
Not enough data
8.4
155
Not enough data
7.5
128
Customization
Not enough data
8.4
156
Not enough data
7.5
116
Not enough data
8.1
115
Not enough data
8.0
122
Generative AI
Not enough data
8.1
93
Not enough data
8.1
92
Agentic AI - Experience Management
Not enough data
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Onboarding Setup
Not enough data
8.9
304
Not enough data
8.6
292
Not enough data
8.6
272
Project Tracking
Not enough data
8.8
279
Not enough data
8.6
266
Not enough data
8.5
262
Not enough data
8.8
308
Not enough data
8.7
269
Customer Engagement
Not enough data
8.4
261
Not enough data
8.8
283
Not enough data
8.2
242
Not enough data
8.8
279
Not enough data
8.6
269
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
6.7
6
Not enough data
6.4
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
Campaigns
5.8
6
Not enough data
6.9
6
Not enough data
4.7
6
Not enough data
5.0
6
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
Engagement
5.3
6
Not enough data
Platform
7.5
6
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Variation Testing
5.2
10
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
6.8
10
Not enough data
Feature Not Available
Not enough data
6.5
10
Not enough data
Reporting
8.5
11
Not enough data
7.7
11
Not enough data
Personalization
8.5
11
Not enough data
8.0
11
Not enough data
7.4
11
Not enough data
Administration
7.6
11
Not enough data
7.8
10
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
Categories
Categories
Shared Categories
Appcues and ChurnZero are categorized as Digital Adoption Platform
Unique Categories
Appcues is categorized as Personalization, Mobile App Optimization, Mobile Marketing, Personalization Engines, and Push Notification
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Reviews
Reviewers' Company Size
Appcues
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.4%
Information Technology and Services
15.7%
Marketing and Advertising
8.9%
Financial Services
6.5%
Internet
4.7%
Other
30.8%
Computer Software
36.9%
Information Technology and Services
16.3%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.9%
Discussions
What does Appcues do?
3 Comments
BE
Appcues allows you to easily add tutorial and/or introductory cues to your website.Read more
How do I use Appcues?
3 Comments
SS
We used Appcues to engage with our customers, give our product owners more tools to learn from their experiences on the site, and collect NPI scores and...Read more
What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks?
1 Comment
Official Response from Appcues
Hey Kushal! The best way to do this is to click and track an event using the Appcues Builder and then create a Goal and assign it to your flow. Read more
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
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