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Compare Apache Guacamole and Cisco Webex Support 
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At a Glance
Market Segments
Small-Business (47.1% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Apache Guacamole
Star Rating
(17)4.6 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Apache GuacamoleCisco Webex Support
Star Rating
(41)4.3 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cisco Webex SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Apache Guacamole excels in "Text Chat" functionality with a score of 9.7, making it a preferred choice for teams that prioritize real-time communication during remote sessions. In contrast, Cisco Webex Support, while strong in other areas, does not match this level of performance in text chat.
- Reviewers mention that Apache Guacamole's "Unattended Access" feature scores 8.9, allowing users to connect to devices without needing someone on the other end. Cisco Webex Support, with a score of 8.3 in this area, may not provide the same level of convenience for users needing consistent remote access.
- G2 users highlight that Cisco Webex Support shines in "Session Transfer" with a score of 9.0, which is crucial for seamless handoffs between support agents. In comparison, Apache Guacamole's score of 7.9 indicates it may not be as efficient in this aspect, potentially affecting user experience during support sessions.
- Reviewers mention that Apache Guacamole's "File Sharing" feature scores 8.7, which is beneficial for users needing to share documents quickly during sessions. However, Cisco Webex Support outperforms with a score of 9.0, indicating a more robust file-sharing capability that users appreciate.
- Users on G2 report that Apache Guacamole's "Cross-Platform Access" is rated at 9.2, making it highly versatile for users on different operating systems. In contrast, Cisco Webex Support's lower score in this area suggests it may not be as accommodating for users who require flexibility across platforms.
- Reviewers say that while both products have strong "Quality of Support" ratings, Cisco Webex Support leads with a score of 9.0, indicating a more reliable support experience. Apache Guacamole, with a score of 8.2, may not provide the same level of assistance, which could be a deciding factor for users who prioritize customer support.
Pricing
Entry-Level Pricing
Apache Guacamole
No pricing availableCisco Webex Support
No pricing availableFree Trial
Apache Guacamole
No trial information availableCisco Webex Support
No trial information availableRatings
Meets Requirements
8.9
15
8.8
22
Ease of Use
9.0
15
8.8
24
Ease of Setup
7.1
7
Not enough data
Ease of Admin
8.1
7
Not enough data
Quality of Support
8.2
10
9.0
20
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
9.2
15
7.5
23
Features by Category
Administration
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Device Support
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Administration
8.2
11
7.3
5
7.9
8
9.0
5
7.0
9
Not enough data
7.5
8
8.7
5
7.9
8
9.0
5
8.9
11
8.3
5
7.6
7
9.0
5
Platform
9.2
12
Not enough data
7.6
11
Not enough data
8.5
10
Not enough data
9.3
12
Not enough data
Security
8.1
7
Not enough data
8.9
9
8.3
5
7.4
7
Not enough data
Categories
Categories
Shared Categories
Apache Guacamole and Cisco Webex Support are categorized as Remote Desktop
Unique Categories
Apache Guacamole has no unique categories
Cisco Webex Support is categorized as Remote Support
Reviews
Reviewers' Company Size
Apache Guacamole
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cisco Webex Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
29.4%
Computer & Network Security
17.6%
Computer Networking
11.8%
Telecommunications
5.9%
Primary/Secondary Education
5.9%
Other
29.4%
Banking
10.0%
Telecommunications
7.5%
Information Technology and Services
7.5%
Financial Services
7.5%
Education Management
7.5%
Other
60.0%
Discussions
Apache Guacamole has no discussions with answers
Cisco Webex Support has no discussions with answers
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