Compare Apache Guacamole and BeyondTrust Remote Support 
Featured Products
At a Glance
Market Segments
Small-Business (47.1% of reviews)
Enterprise (49.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Apache Guacamole
Star Rating
(17)4.6 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Apache GuacamoleBeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user satisfaction, with a significantly higher overall score compared to Apache Guacamole. Users appreciate features like the excellent chat functionality, which is described as genuinely helpful for end users, enhancing the overall support experience.
- Users say that BeyondTrust Remote Support offers a more robust implementation process, with many highlighting the intuitive onboarding wizard that simplifies setup. In contrast, Apache Guacamole users have noted challenges with setup, indicating that it may not be as straightforward for all users.
- Reviewers mention that BeyondTrust Remote Support provides superior logging and auditing capabilities, making it easier for IT professionals to track remote actions. This feature is particularly valued by users who need to maintain compliance and accountability in their remote support activities.
- According to verified reviews, Apache Guacamole shines in its ease of use, with many users praising its intuitive web-based interface. This makes it accessible even for those without technical expertise, allowing for a smooth and hassle-free experience when connecting to remote desktops and applications.
- Users highlight that BeyondTrust Remote Support has a strong focus on continuous improvement, with new features being developed based on user feedback. This responsiveness to user needs is a significant advantage over Apache Guacamole, which, while effective, may not have the same level of ongoing enhancements.
- Reviewers note that while both products offer solid remote access capabilities, BeyondTrust Remote Support is particularly praised for its comprehensive support features, such as session recording and file sharing, which are essential for effective remote management. In comparison, Apache Guacamole, while functional, may lack some of the advanced features that power users require.
Pricing
Entry-Level Pricing
Apache Guacamole
No pricing availableBeyondTrust Remote Support
No pricing availableFree Trial
Apache Guacamole
No trial information availableBeyondTrust Remote Support
Free Trial is available
Ratings
Meets Requirements
8.9
15
9.4
333
Ease of Use
9.0
15
9.2
335
Ease of Setup
7.1
7
8.7
230
Ease of Admin
8.1
7
9.0
205
Quality of Support
8.2
10
9.2
309
Has the product been a good partner in doing business?
Not enough data
9.4
200
Product Direction (% positive)
9.2
15
9.2
330
Features by Category
Administration
Not enough data
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Functionality
Not enough data
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Monitoring
Not enough data
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Reporting
Not enough data
9.0
21
Not enough data
9.1
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
9.7
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
126
Not enough data
9.2
126
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Maintenance
Not enough data
8.8
112
Not enough data
7.8
86
Communication
Not enough data
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Security
Not enough data
9.0
98
Not enough data
9.1
109
Device Support
Not enough data
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Performance
Not enough data
8.6
105
Administration
8.2
11
9.0
92
7.9
8
8.5
84
7.0
9
8.7
90
7.5
8
9.0
86
7.9
8
9.1
91
8.9
11
8.8
88
7.6
7
9.1
97
Platform
9.2
12
9.0
91
7.6
11
8.1
79
8.5
10
8.5
82
9.3
12
9.3
93
Security
8.1
7
8.6
63
8.9
9
8.7
76
7.4
7
8.7
77
Categories
Categories
Shared Categories
Apache Guacamole and BeyondTrust Remote Support are categorized as Remote Desktop
Unique Categories
Apache Guacamole has no unique categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
Reviews
Reviewers' Company Size
Apache Guacamole
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
29.4%
Computer & Network Security
17.6%
Computer Networking
11.8%
Telecommunications
5.9%
Primary/Secondary Education
5.9%
Other
29.4%
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Discussions
Apache Guacamole has no discussions with answers
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
