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Compare Apache Guacamole and BeyondTrust Remote Support 
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At a Glance
Market Segments
Small-Business (47.1% of reviews)
Enterprise (49.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Apache Guacamole
Star Rating
(17)4.6 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Apache GuacamoleBeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, making it a preferred choice for real-time collaboration, while Apache Guacamole, with a score of 8.2, is noted for its flexibility but lacks the same level of performance in this area.
- Reviewers mention that BeyondTrust's "Session Recording" feature, rated at 9.0, provides a robust solution for compliance and training purposes, whereas Apache Guacamole's lower score of 7.5 indicates it may not meet the same standards for users needing comprehensive session documentation.
- G2 users highlight BeyondTrust's "Multi-Factor Authentication" feature, scoring 9.0, as a critical security enhancement, while Apache Guacamole, although offering security features, does not match this level of user confidence in its security protocols.
- Users on G2 appreciate BeyondTrust's "Centralized Management" capabilities, rated at 9.0, which streamline administrative tasks, contrasting with Apache Guacamole's score of 8.9, which, while still strong, does not provide the same level of ease for managing multiple users and sessions.
- Reviewers say that BeyondTrust's "Quality of Support" is rated at 9.3, indicating a strong commitment to customer service, while Apache Guacamole's score of 8.2 suggests that users may experience longer response times or less comprehensive support.
- Users report that BeyondTrust's "Approval Workflows" feature, with a score of 7.6, is a valuable tool for managing access requests, while Apache Guacamole's lower score in this area indicates it may not offer the same level of control over user permissions and access management.
Pricing
Entry-Level Pricing
Apache Guacamole
No pricing availableBeyondTrust Remote Support
No pricing availableFree Trial
Apache Guacamole
No trial information availableBeyondTrust Remote Support
Free Trial is available
Ratings
Meets Requirements
8.9
15
9.4
327
Ease of Use
9.0
15
9.3
329
Ease of Setup
7.1
7
8.7
224
Ease of Admin
8.1
7
9.0
204
Quality of Support
8.2
10
9.2
303
Has the product been a good partner in doing business?
Not enough data
9.4
199
Product Direction (% positive)
9.2
15
9.1
324
Features by Category
Administration
Not enough data
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Functionality
Not enough data
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Monitoring
Not enough data
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Reporting
Not enough data
9.0
21
Not enough data
9.1
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
9.7
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
125
Not enough data
9.2
124
Not enough data
9.0
111
Not enough data
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
Maintenance
Not enough data
8.8
112
Not enough data
7.8
86
Communication
Not enough data
8.8
115
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Security
Not enough data
9.0
97
Not enough data
9.1
108
Device Support
Not enough data
8.3
92
Not enough data
8.8
102
Not enough data
8.8
101
Performance
Not enough data
8.6
104
Administration
8.2
11
9.0
92
7.9
8
8.5
84
7.0
9
8.7
90
7.5
8
9.0
86
7.9
8
9.1
91
8.9
11
8.8
87
7.6
7
9.1
97
Platform
9.2
12
9.0
91
7.6
11
8.1
79
8.5
10
8.5
82
9.3
12
9.3
91
Security
8.1
7
8.6
63
8.9
9
8.7
76
7.4
7
8.7
77
Categories
Categories
Shared Categories
Apache Guacamole and BeyondTrust Remote Support are categorized as Remote Desktop
Unique Categories
Apache Guacamole has no unique categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
Reviews
Reviewers' Company Size
Apache Guacamole
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
29.4%
Computer & Network Security
17.6%
Computer Networking
11.8%
Telecommunications
5.9%
Primary/Secondary Education
5.9%
Other
29.4%
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Discussions
Apache Guacamole has no discussions with answers
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
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