# Apache Guacamole, Azure Bastion vs BeyondTrust Remote Support Comparison

| | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 17 | 16 | 384 | 
| **Largest Market Segment** | Small-Business (47.1% of reviews) | Mid-Market (40.0% of reviews) | Enterprise (48.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Apache Guacamole

**Not enough data**

### Azure Bastion

Pros:
- Ease of Use (1 reviews)
- Security Focus (1 reviews)

Cons:
- Expensive (1 reviews)

### BeyondTrust Remote Support

Pros:
- Ease of Use (26 reviews)
- Remote Access (18 reviews)

Cons:
- Expensive (10 reviews)
- Pricing Issues (8 reviews)

---
## Ratings Comparison
| Rating | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (15 reviews) | 8.3 (9 reviews) | 9.4 (339 reviews) | 
  | **Ease of Use** | 9.0 (15 reviews) | 8.5 (9 reviews) | 9.2 (340 reviews) | 
  | **Ease of Setup** | 7.1 (7 reviews) | 8.3 (5 reviews) | 8.7 (235 reviews) | 
  | **Ease of Admin** | 8.1 (7 reviews) | 9.0 (5 reviews) | 9.0 (205 reviews) | 
  | **Quality of Support** | 8.2 (10 reviews) | 8.5 (9 reviews) | 9.2 (315 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.3 (5 reviews) | 9.4 (200 reviews) | 
  | **Product Direction (% positive)** | 9.2 (15 reviews) | 8.5 (8 reviews) | 9.2 (333 reviews) | 

---
## Pricing

### Apache Guacamole

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Azure Bastion

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **Apache Guacamole** | N/A | N/A |
| **Azure Bastion** | N/A | N/A |
| **BeyondTrust Remote Support** | 8.4/10 | 28 |

#### Administration

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Policy, User, and Role Management** | Not enough data | Not enough data | 9.1 (25 reviews) | 
| **Approval Workflows** | Not enough data | Not enough data | 7.6 (21 reviews) | 
| **Automated Provisioning** | Not enough data | Not enough data | 7.9 (22 reviews) | 
| **Bulk Changes** | Not enough data | Not enough data | 7.7 (21 reviews) | 
| **Centralized Management** | Not enough data | Not enough data | 8.9 (23 reviews) | 
| **Self-Service Access Requests** | Not enough data | Not enough data | 7.2 (21 reviews) | 

#### Functionality

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Single Sign-On** | Not enough data | Not enough data | 9.3 (24 reviews) | 
| **BYOD support** | Not enough data | Not enough data | 8.1 (21 reviews) | 
| **Password Vault** | Not enough data | Not enough data | 8.0 (21 reviews) | 
| **Centralized management** | Not enough data | Not enough data | 9.0 (23 reviews) | 
| **Role-based security** | Not enough data | Not enough data | 9.1 (25 reviews) | 
| **Live notifications** | Not enough data | Not enough data | 8.1 (22 reviews) | 
| **Live session recording & playback** | Not enough data | Not enough data | 8.3 (21 reviews) | 
| **Hide passwords** | Not enough data | Not enough data | 8.3 (21 reviews) | 
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 7.9 (20 reviews) | 

#### Monitoring

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Activity Logging** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Anomaly Detection** | Not enough data | Not enough data | 7.4 (19 reviews) | 

#### Reporting

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Audit log** | Not enough data | Not enough data | 9.1 (22 reviews) | 
| **Reporting** | Not enough data | Not enough data | 9.1 (22 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Apache Guacamole** | N/A | N/A |
| **Azure Bastion** | N/A | N/A |
| **BeyondTrust Remote Support** | 9.7/10 | 6 |

#### ServiceNow Apps

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 9.7 (5 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Apache Guacamole** | N/A | N/A |
| **Azure Bastion** | N/A | N/A |
| **BeyondTrust Remote Support** | 8.7/10 | 138 |

#### Administration

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 9.5 (128 reviews) | 
| **File Sharing** | Not enough data | Not enough data | 9.2 (126 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 9.0 (113 reviews) | 
| **Unattended Remote Access** | Not enough data | Not enough data | 8.9 (115 reviews) | 
| **Multi - Session Handling** | Not enough data | Not enough data | 9.0 (116 reviews) | 
| **Multi-Monitor Support** | Not enough data | Not enough data | 9.0 (123 reviews) | 

#### Maintenance

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Remote Reboot** | Not enough data | Not enough data | 8.8 (112 reviews) | 
| **Remote Printing** | Not enough data | Not enough data | 7.8 (86 reviews) | 

#### Communication 

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Text Chat** | Not enough data | Not enough data | 8.8 (117 reviews) | 
| **VoIP** | Not enough data | Not enough data | 7.2 (82 reviews) | 
| **Video Conference Call** | Not enough data | Not enough data | 7.3 (78 reviews) | 
| **Screen Annotations** | Not enough data | Not enough data | 8.5 (96 reviews) | 

#### Security

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 9.1 (99 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.1 (111 reviews) | 

#### Device Support

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Mobile Device Access** | Not enough data | Not enough data | 8.3 (94 reviews) | 
| **Multi-Platform Support** | Not enough data | Not enough data | 8.9 (107 reviews) | 
| **Cross-Platform** | Not enough data | Not enough data | 8.9 (106 reviews) | 

#### Performance

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.6 (105 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Apache Guacamole** | 8.1/10 | 12 |
| **Azure Bastion** | 8.6/10 | 7 |
| **BeyondTrust Remote Support** | 8.8/10 | 109 |

#### Administration

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Usage Information** | 8.2 (11 reviews) | 9.3 (7 reviews) | 9.0 (92 reviews) | 
| **Integrations** | 7.9 (8 reviews) | 8.0 (5 reviews) | 8.5 (84 reviews) | 
| **Diagnostics** | 7.0 (9 reviews) | 8.3 (7 reviews) | 8.8 (91 reviews) | 
| **Session Recording** | 7.5 (8 reviews) | 8.3 (6 reviews) | 9.0 (86 reviews) | 
| **Session Transfer** | 7.9 (8 reviews) | 8.3 (6 reviews) | 9.1 (91 reviews) | 
| **Unattended Access** | 8.9 (11 reviews) | 8.3 (6 reviews) | 8.8 (88 reviews) | 
| **File Sharing** | 7.6 (7 reviews) | 8.3 (6 reviews) | 9.1 (98 reviews) | 

#### Platform

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Cross-Platform Access** | 9.2 (12 reviews) | 8.6 (6 reviews) | 9.0 (91 reviews) | 
| **Mobile Device Access** | 7.6 (11 reviews) | 7.7 (5 reviews) | 8.1 (79 reviews) | 
| **Applications Management** | 8.5 (10 reviews) | 9.0 (5 reviews) | 8.5 (82 reviews) | 
| **Remote Device Control** | 9.3 (12 reviews) | 9.2 (6 reviews) | 9.3 (94 reviews) | 

#### Security

| Feature | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Remote Wipe** | 8.1 (7 reviews) | 8.6 (6 reviews) | 8.6 (63 reviews) | 
| **Device Management** | 8.9 (9 reviews) | 8.9 (6 reviews) | 8.7 (76 reviews) | 
| **Device Enrollment** | 7.4 (7 reviews) | 8.9 (6 reviews) | 8.7 (77 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)



**Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Support Software](https://www.g2.com/categories/remote-support), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)


---
## Reviewer Demographics

### By Company Size

| Segment | Apache Guacamole | Azure Bastion | BeyondTrust Remote Support | 
|---|---|---|---|
| **Small-Business** | 47.1% | 20.0% | 14.7% | 
| **Mid-Market** | 29.4% | 40.0% | 36.5% | 
| **Enterprise** | 23.5% | 40.0% | 48.8% | 

### By Industry

#### Apache Guacamole

- **Information Technology and Services:** 29.4%
- **Computer & Network Security:** 17.6%
- **Computer Networking:** 11.8%
- **Telecommunications:** 5.9%
- **Primary/Secondary Education:** 5.9%
- **Hospital & Health Care:** 5.9%
- **Education Management:** 5.9%
- **Construction:** 5.9%
- **Computer Software:** 5.9%
- **Broadcast Media:** 5.9%

#### Azure Bastion

- **Information Technology and Services:** 25.0%
- **Computer Software:** 12.5%
- **Computer & Network Security:** 12.5%
- **Program Development:** 6.3%
- **Non-Profit Organization Management:** 6.3%
- **Information Services:** 6.3%
- **Individual & Family Services:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Financial Services:** 6.3%
- **Electrical/Electronic Manufacturing:** 6.3%
- **Other:** 6.3%

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Financial Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 38.8%

---
## Alternatives

### Alternatives to Apache Guacamole

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) — 4.5/5 stars (140 reviews)
- [Citrix Gateway](https://www.g2.com/products/citrix-gateway/reviews) — 4.0/5 stars (74 reviews)
- [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) — 4.2/5 stars (53 reviews)
- [Kasm Workspaces](https://www.g2.com/products/kasm-workspaces/reviews) — 4.7/5 stars (49 reviews)
- [NoMachine Everybody](https://www.g2.com/products/nomachine-everybody/reviews) — 4.5/5 stars (10 reviews)
- [Amazon AppStream 2.0](https://www.g2.com/products/amazon-appstream-2-0/reviews) — 4.1/5 stars (15 reviews)

### Alternatives to Azure Bastion

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (636 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1031 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (693 reviews)

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (693 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

---
## Top Discussions

### Apache Guacamole

No discussions available for this product.

### Azure Bastion

No discussions available for this product.

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/apache-guacamole-vs-azure-bastion-vs-beyondtrust-remote-support)