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At a Glance
Market Segments
Small-Business (36.8% of reviews)
Mid-Market (57.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 User Per Month
AnswerHub
Star Rating
(19)4.3 out of 5
Market Segments
Small-Business (36.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AnswerHubGuru
Star Rating
(2,311)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Ease of Setup with a score of 9.3, making it significantly easier for teams to get started compared to AnswerHub's score of 6.9. This is particularly beneficial for organizations looking to implement a knowledge management system quickly.
- Reviewers mention that Guru's Quality of Support is outstanding, scoring 9.4, while AnswerHub trails with a score of 8.2. Users appreciate Guru's responsive customer service, which helps resolve issues promptly.
- G2 users highlight Guru's superior Knowledge Base functionality, scoring 9.7, which allows for better content organization and retrieval compared to AnswerHub's score of 9.5. This feature is crucial for teams that rely heavily on accessible information.
- Users on G2 report that Guru's Search Analytics feature is highly effective, scoring 9.6, which aids in understanding user behavior and improving content discoverability, while AnswerHub's score of 8.5 indicates room for improvement in this area.
- Reviewers say that Guru's Integrations score of 9.6 reflects its ability to seamlessly connect with other tools, enhancing workflow efficiency, whereas AnswerHub's lower score of 7.1 suggests limitations in this aspect, which could hinder user experience.
- Users report that Guru's Document Collaboration feature, with a score of 9.0, is more robust than AnswerHub's score of 9.0, but the overall user experience in collaboration is perceived as smoother in Guru, making it a preferred choice for teams that prioritize collaborative work.
Pricing
Entry-Level Pricing
AnswerHub
No pricing availableGuru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
AnswerHub
Free Trial is available
Guru
Free Trial is available
Ratings
Meets Requirements
8.8
18
9.2
1,910
Ease of Use
8.5
18
9.3
1,932
Ease of Setup
6.9
13
9.3
949
Ease of Admin
8.1
13
9.0
476
Quality of Support
8.2
17
9.3
1,508
Has the product been a good partner in doing business?
9.4
13
9.4
429
Product Direction (% positive)
8.6
17
9.2
1,809
Features by Category
Content Management
Not enough data
9.3
105
Not enough data
9.3
104
Not enough data
9.4
104
Content Discovery
Not enough data
9.3
105
Not enough data
9.2
103
Not enough data
9.2
102
Not enough data
8.9
102
Not enough data
9.3
99
Not enough data
9.1
101
Generative AI
Not enough data
9.1
63
Not enough data
9.1
64
Administration
Not enough data
9.2
676
Not enough data
9.2
670
Not enough data
9.1
665
Knowledge Management
Not enough data
9.6
789
Not enough data
9.2
739
Not enough data
9.2
700
Compliance
Not enough data
9.2
686
Not enough data
9.2
656
Not enough data
9.2
652
Not enough data
9.1
631
Customer Support
Not enough data
9.2
759
Not enough data
9.2
718
Not enough data
9.0
646
Data Security
Not enough data
9.2
633
Not enough data
9.2
629
Not enough data
9.3
650
Not enough data
9.1
633
Administration
Not enough data
9.2
677
Not enough data
9.3
700
Not enough data
9.4
767
Generative AI
Not enough data
9.0
483
Account Options
9.4
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
9.4
8
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
Q&A Tools
9.4
8
Not enough data
9.0
8
Not enough data
9.0
8
Not enough data
9.4
8
Not enough data
7.1
8
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Knowledge Pages
Not enough data
9.0
683
Not enough data
9.1
640
Not enough data
9.0
682
Not enough data
8.8
582
Not enough data
8.9
542
Not enough data
9.1
554
Knowledge Dissemination
Not enough data
8.9
667
Not enough data
9.0
665
Not enough data
9.5
736
Not enough data
9.1
712
Not enough data
9.1
574
Not enough data
9.2
576
Not enough data
9.3
580
Not enough data
9.0
547
Not enough data
9.2
558
Agentic AI - Knowledge Base
Not enough data
8.6
99
Not enough data
8.9
100
Not enough data
8.8
97
Compatibility
Not enough data
9.3
93
Not enough data
8.9
90
Not enough data
8.9
92
Agentic AI - Enterprise Search Software
Not enough data
8.7
42
Not enough data
8.7
41
Not enough data
8.9
41
Not enough data
8.7
40
Not enough data
8.9
42
Not enough data
8.6
41
Search Queries
Not enough data
9.2
91
Not enough data
9.4
94
Not enough data
9.1
89
Not enough data
9.1
86
Not enough data
9.3
91
AI powered search - Enterprise Search Software
Not enough data
8.7
28
Not enough data
8.2
27
Not enough data
9.3
28
Functionality
Not enough data
9.0
91
Not enough data
9.4
93
Not enough data
9.1
93
Compatibility - Enterprise Search Software
Not enough data
8.8
27
Not enough data
9.4
29
Not enough data
8.6
27
Functionality - Enterprise Search Software
Not enough data
8.8
27
Not enough data
9.5
27
Not enough data
9.0
27
Search Queries - Enterprise Search Software
Not enough data
8.9
28
Not enough data
9.5
29
Not enough data
8.4
29
Not enough data
9.2
28
Responses
Not enough data
8.6
53
Not enough data
8.7
52
Not enough data
9.2
55
Automation - AI Agents
Not enough data
8.6
49
Not enough data
8.4
50
Not enough data
8.2
52
Not enough data
8.8
53
Not enough data
9.0
51
Platform
Not enough data
8.8
55
Not enough data
8.7
51
Not enough data
8.6
52
Autonomy - AI Agents
Not enough data
8.9
55
Not enough data
8.8
53
Not enough data
8.8
55
Not enough data
8.8
54
Generative AI
Not enough data
9.0
55
Not enough data
8.8
53
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AnswerHub and Guru are categorized as Knowledge Base
Unique Categories
AnswerHub is categorized as Q&A Platforms
Guru is categorized as AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
AnswerHub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.8%
Telecommunications
15.8%
Retail
5.3%
Mechanical or Industrial Engineering
5.3%
Marketing and Advertising
5.3%
Other
31.6%
Computer Software
14.9%
Information Technology and Services
11.1%
Consumer Services
8.8%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Discussions
AnswerHub has no discussions with answers
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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