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Compare AnswerDash, TeamSupport, and Zendesk Support

Pricing

 
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
 
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
 
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
AnswerDash
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.6
8.7
Ease of Use
Ease of Use
8.0
8.6
8.6
Ease of Setup
Ease of Setup
7.4
8.3
8.2
Ease of Admin
Ease of Admin
8.5
8.7
8.3
Quality of Support
Quality of Support
8.9
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
6.7
9.0
7.6
Meets Requirements
AnswerDash
8.3
TeamSupport
8.6
Zendesk Support
8.7
Ease of Use
AnswerDash
8.0
TeamSupport
8.6
Zendesk Support
8.6
Ease of Setup
AnswerDash
7.4
TeamSupport
8.3
Zendesk Support
8.2
Ease of Admin
AnswerDash
8.5
TeamSupport
8.7
Zendesk Support
8.3
Quality of Support
AnswerDash
8.9
TeamSupport
8.8
Zendesk Support
8.3
Ease of Doing Business With
AnswerDash
8.9
TeamSupport
9.2
Zendesk Support
8.4
Product Direction (% positive)
AnswerDash
6.7
TeamSupport
9.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Searchable Articles
AnswerDash
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Community Forums
AnswerDash
Not enough data available
TeamSupport
8.0
Zendesk Support
8.2
Interactive FAQs & Forums
AnswerDash
Not enough data available
TeamSupport
8.3
Zendesk Support
8.2
Interaction
Web Portals
AnswerDash
Not enough data available
TeamSupport
8.7
Zendesk Support
8.6
Forum to Reponse
AnswerDash
Not enough data available
TeamSupport
8.4
Zendesk Support
8.5
Tickets and Tagging
AnswerDash
Not enough data available
TeamSupport
8.8
Zendesk Support
8.9
Live Chat
AnswerDash
Not enough data available
TeamSupport
8.4
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
40.9%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
47.3%
44.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
11.8%
16.8%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
Zendesk Support
Small-Business
38.6%
Mid-Market
44.6%
Enterprise
16.8%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Computer Software
26.7%
Computer Software
17.8%
 
Information Technology and Services
20.0%
Information Technology and Services
21.0%
Information Technology and Services
15.3%
 
Computer Software
13.3%
Internet
5.7%
Internet
10.1%
 
Telecommunications
6.7%
Financial Services
4.4%
Marketing and Advertising
4.7%
 
Printing
6.7%
Hospitality
3.7%
Retail
3.3%
 
Other
33.3%
Other
38.5%
Other
48.7%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
AnswerDash
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
AnswerDash
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided

Downloads

AnswerDash
No downloads provided
Zendesk Support
No downloads provided
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