Compare AnswerDash, TeamSupport, LiveAgent, and Zendesk Support

Pricing

 
Support Desk
$50
/ agent / month billed annually
All-inclusive
$39/month
User Seat
Essential
$5
/month
 
Enterprise
$65
/ agent / month billed annually
Ticket+Chat
$29/month
User Seat
Team
$19
/month
 
Private Cloud
Custom
Contact Us for Pricing
Ticket
$15/month
User Seat
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
AnswerDash
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.6
8.8
8.7
Ease of Use
Ease of Use
8.0
8.6
9.0
8.6
Ease of Setup
Ease of Setup
7.4
8.3
8.7
8.2
Ease of Admin
Ease of Admin
8.5
8.7
8.9
8.3
Quality of Support
Quality of Support
8.9
8.8
9.1
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
9.1
8.4
Product Direction (% positive)
Product Direction (% positive)
6.7
9.0
9.0
7.6
Meets Requirements
AnswerDash
8.3
TeamSupport
8.6
LiveAgent
8.8
Zendesk Support
8.7
Ease of Use
AnswerDash
8.0
TeamSupport
8.6
LiveAgent
9.0
Zendesk Support
8.6
Ease of Setup
AnswerDash
7.4
TeamSupport
8.3
LiveAgent
8.7
Zendesk Support
8.2
Ease of Admin
AnswerDash
8.5
TeamSupport
8.7
LiveAgent
8.9
Zendesk Support
8.3
Quality of Support
AnswerDash
8.9
TeamSupport
8.8
LiveAgent
9.1
Zendesk Support
8.3
Ease of Doing Business With
AnswerDash
8.9
TeamSupport
9.2
LiveAgent
9.1
Zendesk Support
8.4
Product Direction (% positive)
AnswerDash
6.7
TeamSupport
9.0
LiveAgent
9.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
TeamSupport
8.3
LiveAgent
9.1
Zendesk Support
8.6
Searchable Articles
AnswerDash
Not enough data available
TeamSupport
8.3
LiveAgent
9.0
Zendesk Support
8.6
Community Forums
AnswerDash
Not enough data available
TeamSupport
8.0
LiveAgent
9.0
Zendesk Support
8.3
Interactive FAQs & Forums
AnswerDash
Not enough data available
TeamSupport
8.3
LiveAgent
9.0
Zendesk Support
8.3
Interaction
Web Portals
AnswerDash
Not enough data available
TeamSupport
8.7
LiveAgent
9.1
Zendesk Support
8.6
Forum to Reponse
AnswerDash
Not enough data available
TeamSupport
8.4
LiveAgent
9.1
Zendesk Support
8.5
Tickets and Tagging
AnswerDash
Not enough data available
TeamSupport
8.9
LiveAgent
9.3
Zendesk Support
8.9
Live Chat
AnswerDash
Not enough data available
TeamSupport
8.4
LiveAgent
9.4
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
40.8%
62.1%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
46.7%
24.6%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
12.5%
13.3%
16.8%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
TeamSupport
Small-Business
40.8%
Mid-Market
46.7%
Enterprise
12.5%
LiveAgent
Small-Business
62.1%
Mid-Market
24.6%
Enterprise
13.3%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Computer Software
26.7%
Information Technology and Services
12.5%
Computer Software
17.5%
 
Information Technology and Services
20.0%
Information Technology and Services
21.1%
Computer Software
7.4%
Information Technology and Services
15.2%
 
Computer Software
13.3%
Internet
5.4%
Internet
5.5%
Internet
9.9%
 
Telecommunications
6.7%
Financial Services
4.2%
Retail
4.4%
Marketing and Advertising
4.7%
 
Printing
6.7%
Hospitality
3.7%
Marketing and Advertising
4.1%
Retail
3.5%
 
Other
33.3%
Other
38.9%
Other
66.0%
Other
49.2%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.4%
Marketing and Advertising
4.1%
Other
66.0%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 User in Telecommunications

Limited features compared to other similar products.

G2 User

Not being able to change the volume and sound of the notification tone. Being "punished" for logging off during my lunch break

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Telecommunications

Limited features compared to other similar products.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Not being able to change the volume and sound of the notification tone. Being "punished" for logging off during my lunch break

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
AnswerDash
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Zendesk Support
No videos provided

Downloads

AnswerDash
No downloads provided
LiveAgent
Zendesk Support
No downloads provided
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