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Compare AnswerDash, TeamSupport, and LiveAgent

Pricing

 
Support Desk
$50
/ agent / month billed annually
All-inclusive
$39/month
User Seat
 
Enterprise
$65
/ agent / month billed annually
Ticket+Chat
$29/month
User Seat
 
Private Cloud
Custom
Contact Us for Pricing
Ticket
$9/month
User Seat
 
Free Trial Unavailable
Free Trial
Free Trial
AnswerDash
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.6
8.8
Ease of Use
Ease of Use
8.0
8.6
9.0
Ease of Setup
Ease of Setup
7.4
8.3
8.7
Ease of Admin
Ease of Admin
8.5
8.7
8.9
Quality of Support
Quality of Support
8.9
8.8
9.1
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
9.1
Product Direction (% positive)
Product Direction (% positive)
6.7
9.0
9.0
Meets Requirements
AnswerDash
8.3
TeamSupport
8.6
LiveAgent
8.8
Ease of Use
AnswerDash
8.0
TeamSupport
8.6
LiveAgent
9.0
Ease of Setup
AnswerDash
7.4
TeamSupport
8.3
LiveAgent
8.7
Ease of Admin
AnswerDash
8.5
TeamSupport
8.7
LiveAgent
8.9
Quality of Support
AnswerDash
8.9
TeamSupport
8.8
LiveAgent
9.1
Ease of Doing Business With
AnswerDash
8.9
TeamSupport
9.2
LiveAgent
9.1
Product Direction (% positive)
AnswerDash
6.7
TeamSupport
9.0
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
TeamSupport
8.3
LiveAgent
9.1
Searchable Articles
AnswerDash
Not enough data available
TeamSupport
8.3
LiveAgent
9.0
Community Forums
AnswerDash
Not enough data available
TeamSupport
8.0
LiveAgent
9.0
Interactive FAQs & Forums
AnswerDash
Not enough data available
TeamSupport
8.3
LiveAgent
8.9
Interaction
Web Portals
AnswerDash
Not enough data available
TeamSupport
8.7
LiveAgent
9.0
Forum to Reponse
AnswerDash
Not enough data available
TeamSupport
8.4
LiveAgent
9.1
Tickets and Tagging
AnswerDash
Not enough data available
TeamSupport
8.8
LiveAgent
9.3
Live Chat
AnswerDash
Not enough data available
TeamSupport
8.4
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
40.9%
62.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
47.3%
24.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
11.8%
13.1%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Computer Software
26.7%
Information Technology and Services
12.6%
 
Information Technology and Services
20.0%
Information Technology and Services
21.0%
Computer Software
7.4%
 
Computer Software
13.3%
Internet
5.7%
Internet
5.6%
 
Telecommunications
6.7%
Financial Services
4.4%
Retail
4.5%
 
Printing
6.7%
Hospitality
3.7%
Marketing and Advertising
4.2%
 
Other
33.3%
Other
38.5%
Other
65.8%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

 
AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

AnswerDash
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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