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Compare AnswerDash, TeamSupport, and Kayako

Pricing

 
Support Desk
$50
/ agent / month billed annually
Inbox
$15
/agent/month
 
Enterprise
$65
/ agent / month billed annually
Growth
$30
/agent/month
 
Private Cloud
Custom
Contact Us for Pricing
Scale
$60
/agent/month
 
Free Trial Unavailable
Free Trial
Free Trial
AnswerDash
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.6
8.1
Ease of Use
Ease of Use
8.0
8.6
8.4
Ease of Setup
Ease of Setup
7.4
8.4
8.0
Ease of Admin
Ease of Admin
8.5
8.7
8.1
Quality of Support
Quality of Support
8.9
8.8
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
6.7
9.0
7.1
Meets Requirements
AnswerDash
8.3
TeamSupport
8.6
Kayako
8.1
Ease of Use
AnswerDash
8.0
TeamSupport
8.6
Kayako
8.4
Ease of Setup
AnswerDash
7.4
TeamSupport
8.4
Kayako
8.0
Ease of Admin
AnswerDash
8.5
TeamSupport
8.7
Kayako
8.1
Quality of Support
AnswerDash
8.9
TeamSupport
8.8
Kayako
8.2
Ease of Doing Business With
AnswerDash
8.9
TeamSupport
9.2
Kayako
8.4
Product Direction (% positive)
AnswerDash
6.7
TeamSupport
9.0
Kayako
7.1

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
TeamSupport
8.3
Kayako
8.8
Searchable Articles
AnswerDash
Not enough data available
TeamSupport
8.4
Kayako
9.1
Community Forums
AnswerDash
Not enough data available
TeamSupport
8.0
Kayako
8.6
Interactive FAQs & Forums
AnswerDash
Not enough data available
TeamSupport
8.3
Kayako
8.6
Interaction
Web Portals
AnswerDash
Not enough data available
TeamSupport
8.7
Kayako
8.9
Forum to Reponse
AnswerDash
Not enough data available
TeamSupport
8.3
Kayako
8.0
Tickets and Tagging
AnswerDash
Not enough data available
TeamSupport
8.8
Kayako
9.2
Live Chat
AnswerDash
Not enough data available
TeamSupport
8.5
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
40.8%
55.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
47.2%
36.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
12.0%
8.1%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
TeamSupport
Small-Business
40.8%
Mid-Market
47.2%
Enterprise
12.0%
Kayako
Small-Business
55.8%
Mid-Market
36.0%
Enterprise
8.1%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Computer Software
26.5%
Information Technology and Services
23.9%
 
Information Technology and Services
20.0%
Information Technology and Services
21.1%
Computer Software
17.4%
 
Computer Software
13.3%
Internet
5.6%
Telecommunications
7.0%
 
Telecommunications
6.7%
Financial Services
4.4%
Internet
5.2%
 
Printing
6.7%
Hospitality
3.7%
Marketing and Advertising
3.8%
 
Other
33.3%
Other
38.7%
Other
42.7%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.1%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%
Kayako
Information Technology and Services
23.9%
Computer Software
17.4%
Telecommunications
7.0%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
AnswerDash
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

AnswerDash
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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