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Compare AnswerDash, TeamSupport, and Freshdesk

Pricing

 
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
 
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
AnswerDash
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.6
8.5
Ease of Use
Ease of Use
8.0
8.6
8.8
Ease of Setup
Ease of Setup
7.4
8.3
8.6
Ease of Admin
Ease of Admin
8.5
8.7
8.7
Quality of Support
Quality of Support
8.9
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
6.7
9.0
8.6
Meets Requirements
AnswerDash
8.3
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
AnswerDash
8.0
TeamSupport
8.6
Freshdesk
8.8
Ease of Setup
AnswerDash
7.4
TeamSupport
8.3
Freshdesk
8.6
Ease of Admin
AnswerDash
8.5
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
AnswerDash
8.9
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
AnswerDash
8.9
TeamSupport
9.2
Freshdesk
8.8
Product Direction (% positive)
AnswerDash
6.7
TeamSupport
9.0
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
TeamSupport
8.4
Freshdesk
8.8
Searchable Articles
AnswerDash
Not enough data available
TeamSupport
8.3
Freshdesk
8.6
Community Forums
AnswerDash
Not enough data available
TeamSupport
8.1
Freshdesk
8.4
Interactive FAQs & Forums
AnswerDash
Not enough data available
TeamSupport
8.3
Freshdesk
8.5
Interaction
Web Portals
AnswerDash
Not enough data available
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
AnswerDash
Not enough data available
TeamSupport
8.4
Freshdesk
8.5
Tickets and Tagging
AnswerDash
Not enough data available
TeamSupport
8.9
Freshdesk
8.8
Live Chat
AnswerDash
Not enough data available
TeamSupport
8.4
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
40.7%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
47.3%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
12.0%
10.9%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
TeamSupport
Small-Business
40.7%
Mid-Market
47.3%
Enterprise
12.0%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Computer Software
26.6%
Information Technology and Services
20.4%
 
Information Technology and Services
20.0%
Information Technology and Services
21.0%
Computer Software
13.9%
 
Computer Software
13.3%
Internet
5.6%
Internet
5.9%
 
Telecommunications
6.7%
Financial Services
4.4%
Education Management
3.7%
 
Printing
6.7%
Hospitality
3.7%
E-Learning
3.4%
 
Other
33.3%
Other
38.7%
Other
52.7%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

AnswerDash
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TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
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