Compare AnswerDash vs TeamSupport

See this
comparison of AnswerDash vs. TeamSupport
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. TeamSupport rates 4.3/5 stars with 547 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
AnswerDash
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.6
Ease of Use
Ease of Use
8.0
8.7
Ease of Setup
Ease of Setup
7.4
8.3
Ease of Admin
Ease of Admin
8.5
8.7
Quality of Support
Quality of Support
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
Product Direction (% positive)
Product Direction (% positive)
6.7
9.0
Meets Requirements
AnswerDash
8.3
TeamSupport
8.6
Ease of Use
AnswerDash
8.0
TeamSupport
8.7
Ease of Setup
AnswerDash
7.4
TeamSupport
8.3
Ease of Admin
AnswerDash
8.5
TeamSupport
8.7
Quality of Support
AnswerDash
8.9
TeamSupport
8.8
Ease of Doing Business With
AnswerDash
8.9
TeamSupport
9.2
Product Direction (% positive)
AnswerDash
6.7
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
TeamSupport
8.3
Searchable Articles
AnswerDash
Not enough data available
TeamSupport
8.3
Community Forums
AnswerDash
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
AnswerDash
Not enough data available
TeamSupport
8.4
Interaction
Web Portals
AnswerDash
Not enough data available
TeamSupport
8.7
Forum to Reponse
AnswerDash
Not enough data available
TeamSupport
8.5
Tickets and Tagging
AnswerDash
Not enough data available
TeamSupport
8.8
Live Chat
AnswerDash
Not enough data available
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
40.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
12.2%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%

Reviewers' Industry

 
Information Technology and Services
21.4%
Computer Software
27.8%
 
Marketing and Advertising
14.3%
Information Technology and Services
21.0%
 
Computer Software
14.3%
Internet
4.8%
 
Telecommunications
7.1%
Financial Services
4.4%
 
Printing
7.1%
Hospitality
3.9%
 
Other
35.7%
Other
38.2%
AnswerDash
Information Technology and Services
21.4%
Marketing and Advertising
14.3%
Computer Software
14.3%
Telecommunications
7.1%
Printing
7.1%
Other
35.7%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

 
AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

AnswerDash
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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