Compare AnswerDash vs ServiceNow

See this
comparison of AnswerDash vs. ServiceNow
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. ServiceNow rates 3.9/5 stars with 553 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
AnswerDash
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.4
Ease of Use
Ease of Use
8.0
7.4
Ease of Setup
Ease of Setup
7.4
7.2
Ease of Admin
Ease of Admin
8.5
7.8
Quality of Support
Quality of Support
8.9
7.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
Product Direction (% positive)
Product Direction (% positive)
6.7
7.8
Meets Requirements
AnswerDash
8.3
ServiceNow
8.4
Ease of Use
AnswerDash
8.0
ServiceNow
7.4
Ease of Setup
AnswerDash
7.4
ServiceNow
7.2
Ease of Admin
AnswerDash
8.5
ServiceNow
7.8
Quality of Support
AnswerDash
8.9
ServiceNow
7.9
Ease of Doing Business With
AnswerDash
8.9
ServiceNow
8.1
Product Direction (% positive)
AnswerDash
6.7
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
79.1%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Information Technology and Services
27.6%
 
Information Technology and Services
20.0%
Hospital & Health Care
7.5%
 
Computer Software
13.3%
Higher Education
7.5%
 
Telecommunications
6.7%
Computer Software
6.8%
 
Printing
6.7%
Financial Services
6.0%
 
Other
33.3%
Other
44.7%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.0%
Other
44.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
AnswerDash
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

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