Compare AnswerDash and RingCentral Engage
See this
side-by-side comparison of AnswerDash vs. RingCentral Engage
based on preference data from user reviews. AnswerDash rates 4.3/5 stars with 16 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 AnswerDash |  RingCentral Engage | |
| Star Rating | AnswerDash | RingCentral Engage |
| Market Segments | AnswerDash Small-Business (40.0% of reviews) | RingCentral Engage Small-Business (54.2% of reviews) |
| Entry Level Price | AnswerDash No pricing information available | RingCentral Engage No pricing information available |
AnswerDash vs RingCentral Engage
- Reviewers felt that RingCentral Engage meets the needs of their business better than AnswerDash.
- When comparing quality of ongoing product support, reviewers felt that AnswerDash is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of AnswerDash over RingCentral Engage.
Categories
Shared Categories
AnswerDash and RingCentral Engage are categorized as Customer Self-Service
Unique Categories
AnswerDash has no unique categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, Live Chat, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Pricing
Free Trial Unavailable
Free Trial Unavailable
Ratings
Meets Requirements
AnswerDash
Responses: 15
RingCentral Engage
Responses: 19
Ease of Use
AnswerDash
Responses: 15
RingCentral Engage
Responses: 18
Ease of Setup
AnswerDash
Responses: 14
RingCentral Engage
Not enough data availableEase of Admin
AnswerDash
Responses: 13
RingCentral Engage
Not enough data availableQuality of Support
AnswerDash
Responses: 15
RingCentral Engage
Responses: 14
Ease of Doing Business With
AnswerDash
Responses: 14
RingCentral Engage
Not enough data availableProduct Direction (% positive)
AnswerDash
Responses: 15
RingCentral Engage
Responses: 18
Features
Knowledge Share
Knowledge Base
AnswerDash
RingCentral Engage
Searchable Articles
AnswerDash
RingCentral Engage
Responses: 5
Community Forums
AnswerDash
RingCentral Engage
Responses: 5
Interactive FAQs & Forums
AnswerDash
RingCentral Engage
Responses: 5
Interaction
Web Portals
AnswerDash
RingCentral Engage
Responses: 6
Forum to Reponse
AnswerDash
RingCentral Engage
Responses: 5
Tickets and Tagging
AnswerDash
RingCentral Engage
Responses: 5
Live Chat
AnswerDash
RingCentral Engage
Responses: 6
Reviewers' Company Size
Reviewers of both AnswerDash and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
AnswerDash
RingCentral Engage
Mid-Market
(51-1000 emp.)
AnswerDash
RingCentral Engage
Enterprise
(> 1000 emp.)
AnswerDash
RingCentral Engage
Reviewers' Industry
Information Technology and Services
20.0%
Non-Profit Organization Management
13.3%
Marketing and Advertising
13.3%
Computer Software
13.3%
Telecommunications
6.7%
Other
33.3%
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing
AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software
I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Top Alternatives
Discussions
AnswerDash has no discussions with answers
RingCentral Engage has no discussions with answers
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