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Compare AnswerDash and Oracle Service Cloud (formerly RightNow) 
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At a Glance
Market Segments
Small-Business (40.0% of reviews)
Enterprise (57.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
AnswerDash
Star Rating
(16)4.3 out of 5
Market Segments
Small-Business (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about AnswerDashOracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Service Cloud excels in ticket creation user experience with a score of 8.8, while AnswerDash's ticket creation experience is not rated, indicating a potential gap in user satisfaction for AnswerDash in this area.
- Reviewers mention that AnswerDash shines in quality of support, achieving a score of 9.0, compared to Oracle Service Cloud's 7.4, suggesting that users may find more responsive and helpful support with AnswerDash.
- G2 users highlight that Oracle Service Cloud has a robust workflow feature with a score of 8.2, which is essential for managing complex ticketing processes, while AnswerDash does not provide a comparable score, indicating a possible limitation in workflow management.
- Users on G2 report that AnswerDash offers a superior self-service experience, particularly in knowledge base functionality with a score of 8.3, while Oracle Service Cloud's knowledge base is rated lower, suggesting that users may find more comprehensive self-help resources with AnswerDash.
- Reviewers say that Oracle Service Cloud's SLA management is rated at 7.6, which may not meet the expectations of users needing stringent service level agreements, whereas AnswerDash does not provide a specific score for this feature, indicating a lack of clarity on its capabilities in this area.
- Users say that AnswerDash's generative AI features, particularly in AI text summarization, are well-received, enhancing the user experience, while Oracle Service Cloud does not highlight similar AI capabilities, suggesting a potential advantage for AnswerDash in leveraging AI for customer support.
Pricing
Entry-Level Pricing
AnswerDash
No pricing availableOracle Service Cloud (formerly RightNow)
No pricing availableFree Trial
AnswerDash
No trial information availableOracle Service Cloud (formerly RightNow)
No trial information availableRatings
Meets Requirements
8.4
15
8.3
94
Ease of Use
8.1
15
7.9
93
Ease of Setup
7.4
14
6.8
66
Ease of Admin
8.5
13
7.3
67
Quality of Support
9.0
15
7.4
87
Has the product been a good partner in doing business?
8.9
14
7.5
65
Product Direction (% positive)
6.9
15
6.6
90
Features by Category
Ticket and Case Management
Not enough data
8.8
31
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.6
29
Not enough data
8.3
29
Not enough data
8.8
30
Not enough data
8.1
27
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
29
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
7.0
16
Not enough data
8.3
19
Platform
Not enough data
8.2
10
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.7
20
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
7.6
29
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.5
30
|
Verified
Not enough data
8.1
30
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Not enough data
Internal Use
Not enough data
8.0
41
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
16
Not enough data
8.0
32
|
Verified
Not enough data
8.4
23
|
Verified
Not enough data
8.1
32
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
43
Not enough data
8.0
40
Feature Not Available
7.8
24
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
7.7(won by default)
11
Not enough data
8.2(won by default)
14
Not enough data
8.0(won by default)
10
Channels
Not enough data
8.2(won by default)
16
Not enough data
7.4(won by default)
13
Not enough data
8.7(won by default)
13
Not enough data
7.8(won by default)
15
Not enough data
8.8(won by default)
10
Insight
Not enough data
8.1(won by default)
14
Not enough data
8.7(won by default)
15
Not enough data
7.9(won by default)
14
Not enough data
8.4(won by default)
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AnswerDash and Oracle Service Cloud (formerly RightNow) are categorized as Customer Self-Service
Unique Categories
AnswerDash has no unique categories
Oracle Service Cloud (formerly RightNow) is categorized as Social Customer Service, Live Chat, Help Desk, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
AnswerDash
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Non-Profit Organization Management
13.3%
Marketing and Advertising
13.3%
Computer Software
13.3%
Telecommunications
6.7%
Other
33.3%
Retail
14.2%
Information Technology and Services
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Alternatives
Discussions
AnswerDash has no discussions with answers
Oracle Service Cloud (formerly RightNow) has no discussions with answers
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