Compare AnswerDash vs Microsoft Dynamics 365 for Customer Service

See this
comparison of AnswerDash vs. Microsoft Dynamics 365 for Customer Service
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Microsoft Dynamics 365 for Customer Service rates 4.4/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
AnswerDash
Free Trial Unavailable
Microsoft Dynamics 365 for Customer Service
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.5
Ease of Use
Ease of Use
8.0
8.3
Ease of Setup
Ease of Setup
7.4
Not enough data available
Ease of Admin
Ease of Admin
8.5
Not enough data available
Quality of Support
Quality of Support
8.9
8.5
Ease of Doing Business With
Ease of Doing Business With
8.9
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
6.7
7.7
Meets Requirements
AnswerDash
8.3
Microsoft Dynamics 365 for Customer Service
8.5
Ease of Use
AnswerDash
8.0
Microsoft Dynamics 365 for Customer Service
8.3
Ease of Setup
AnswerDash
7.4
Microsoft Dynamics 365 for Customer Service
Not enough data available
Ease of Admin
AnswerDash
8.5
Microsoft Dynamics 365 for Customer Service
Not enough data available
Quality of Support
AnswerDash
8.9
Microsoft Dynamics 365 for Customer Service
8.5
Ease of Doing Business With
AnswerDash
8.9
Microsoft Dynamics 365 for Customer Service
Not enough data available
Product Direction (% positive)
AnswerDash
6.7
Microsoft Dynamics 365 for Customer Service
7.7

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
Microsoft Dynamics 365 for Customer Service
8.5
Searchable Articles
AnswerDash
Not enough data available
Microsoft Dynamics 365 for Customer Service
8.3
Community Forums
AnswerDash
Not enough data available
Microsoft Dynamics 365 for Customer Service
8.3
Interactive FAQs & Forums
AnswerDash
Not enough data available
Microsoft Dynamics 365 for Customer Service
7.9
Interaction
Web Portals
AnswerDash
Not enough data available
Microsoft Dynamics 365 for Customer Service
7.9
Forum to Reponse
AnswerDash
Not enough data available
Microsoft Dynamics 365 for Customer Service
7.8
Tickets and Tagging
AnswerDash
Not enough data available
Microsoft Dynamics 365 for Customer Service
8.8
Live Chat
AnswerDash
Not enough data available
Microsoft Dynamics 365 for Customer Service
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
58.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
16.7%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
Microsoft Dynamics 365 for Customer Service
Small-Business
25.0%
Mid-Market
58.3%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
21.4%
Accounting
16.7%
 
Marketing and Advertising
14.3%
Wholesale
8.3%
 
Computer Software
14.3%
Telecommunications
8.3%
 
Telecommunications
7.1%
Oil & Energy
8.3%
 
Printing
7.1%
Non-Profit Organization Management
8.3%
 
Other
35.7%
Other
50.0%
AnswerDash
Information Technology and Services
21.4%
Marketing and Advertising
14.3%
Computer Software
14.3%
Telecommunications
7.1%
Printing
7.1%
Other
35.7%
Microsoft Dynamics 365 for Customer Service
Accounting
16.7%
Wholesale
8.3%
Telecommunications
8.3%
Oil & Energy
8.3%
Non-Profit Organization Management
8.3%
Other
50.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
GI
Administrator in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

GI
User in Information Technology and Services

Brand recognition aided in my company purchasing this software.

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Mark E.
Industry Analyst / Tech Writer

It's not that bad, pretty straight forward. The only thing is that there are a few bugs here and there. I would like it to be more reliable

 
AnswerDash
Most Helpful Favorable Review
GI
Administrator in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Microsoft Dynamics 365 for Customer Service
Most Helpful Favorable Review
GI
User in Information Technology and Services

Brand recognition aided in my company purchasing this software.

Most Helpful Critical Review
Mark E.
Industry Analyst / Tech Writer

It's not that bad, pretty straight forward. The only thing is that there are a few bugs here and there. I would like it to be more reliable

Screenshots

 
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3 of 3
No screenshots provided
Microsoft Dynamics 365 for Customer Service
No screenshots provided
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